Toshiba Strata CT Digital Business Telephone Solutions Manuals

Manuals and User Guides for Toshiba Strata CT Digital Business Telephone Solutions. We have 1 Toshiba Strata CT Digital Business Telephone Solutions manual available for free PDF download: Supervisor Manual

Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual

Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual (41 pages)

ACD Supervisor Guide

Brand: Toshiba | Category: Telephone System | Size: 0.62 MB

Table of Contents

Table of Contents
3
Introduction
5
- Organisation
  5
  - Action/Response
    6
- Related Documents/Media
  7
Chapter 1 The Grand Tour

9
- ACD Group Supervisor
  9
- Strata Ct Acd Supervisor November
  10
  - Buttons
    11
    
    Fixed Buttons
    11
    
    Flexible Buttons
    12
    
    Directory Number [DN] Buttons
    13
  - Soft Keys
    13
Chapter 2 Features

15
- Feature Interaction
  16
- Agent Telephone Status
  17
- Agent Assistance
  18
- Logging In/Out
  19
  - Supervisor Log In/Out
    19
  - Agent Log In/Out
    20
  - Acd Call
    20
  - Agent/Queue Status
    21
  - Queue Status
    23
- Call Monitoring
  24
- End of ACD Shift
  26
  - New Shift
    26
- Night Transfer
  27
  - Night Transfer Lock
    28
- Reset Queue Alarm
  29
- Supervisor Auto Log in
  30
- Transfer to ACD Group
  30
Appendix C Access Codes

31
- Notes to Users
  33
- Index
  39

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