Program 14-2 Acd Supervisor Passwords - Toshiba Strata DK40 Programming Manual

Program 14-2 ACD Supervisor Passwords

Program 14-2
ACD Supervisor Passwords
Initialised Default:
(QWHU 3URJ 0RGH 0 6SNU 4 7 +ROG 0 6SNU 5
ACD Group Number
01
02
03
04
05
06
07
08
Program 14-2 Overview
Assigns a Supervisor ID code to each ACD Group. Only one code is allowed per Group.
When a Supervisor ID code is logged into the system, the telephone is assigned (with all
Supervisor features) to the ACD Group with that Supervisor ID code.
If the telephone has an LCD, it can be used to monitor Agent and Queue Status for all ACD
Groups by using special access codes &737;; and &738;; (where XX = ACD Group
number). If a code is assigned to a non-existing ACD Group, the code can be used by a
Manager (for example) to check the Agent and/or Queue Status of any ACD Group.
Strata DK40 Programming Manual Spring 1999
All Blanks
SELECT = 2
Processor
DK40
Supervisor ID Code
Automatic Call Distribution
+ROG 0 6SNU & & +ROG 0 6SNU & &
DATA = Supervisor ID Code (0000~9999)
GROUP = ACD Group No.
ACD Group Numbers
01~08
Name
+ROG
6-23