Toshiba Strata DK40 Programming Manual page 303

Automatic Call
Distribution
This chapter provides ACD programming information for the Strata DK40 system and its
stations.
The programs specific to ACD are listed below.
Strata DK40 Programming Manual Spring 1999
Program 03
PIOU, or PIOUS ACD/MIS Slot Assignments
Program 09
Auto Attendant Prompt/ACD Group Assignments
Program *09
ACD Group/Tie Line Group Ringing Assignments
Program 10-4
ACD Parameters
Program *10
ACD Group DDI Ringing Assignments
Program 11
ACD Timing Assignments
Program 14-0
Loop Start Exchange Line Direct Ring to ACD Group Assignments
Program 14-1
ACD Agent Identification Code Assignments
Program *14-1
Auto Answer with Zip Tone Assigned to Agent ID
Program 14-2
ACD Supervisor Passwords
Program *14-2
Tie Line After Shift and Overflow Substitution Destination
Program 14-3
Announcement/Music Port Assignments and Queue Pattern
Program 14-4
Queue Time Out Overflow Destination
Program 14-5
Overflow Point and Ring No Answer Routing Destination Assignments
Program 14-6
After Shift Service Destination
Program 14-71
Queue Size for Alarm (Immediate Assignments)
Program 14-72
Queue Size for Alarm 1 (See also Timer Program 11-6 in Strata DK40
Programming Manual)
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