Alarm Notification; Alternate Answer Point; Automatic Busy Redial; Automatic Call Distribution (Acd) Server - Toshiba Strata CIX40 General Description Manual

Features

Alarm Notification

Alarm Notification
System Availability: CIX100, CIX200 and CIX670
The Strata CIX can send alarm notifications to a Monitoring PC/Server or send an alarm
notification to a telephone. The Strata CIX Network eMonitor software application provides
system alarm monitoring functionality, either remotely or locally over TCP/IP.
System alarms can be sent to up to 11 unique eMonitor PC consoles IP addresses from Strata CIX
SNMP traps. Alarms can be sent from multiple networked Strata CIX nodes to one or more
eMonitor consoles.
Alarms include trunk failures on ISDN PRI, T1, or IP interfaces. System resource alarms include
cooling fan failure (CIX200 only), MIPU / LIPU or BIPU-M card data set problem, SMDR
memory buffer full, SMDR link down (LAN/RS-232c), SMDI link down (LAN only), CTI link
down (Attendant Console, ACD, external Stratagy system), and Expansion cabinet power supply
failures.

Alternate Answer Point

System Availability: All systems
Users can answer a transferred internal or outside line call from any station that has a Directory
Number button appearance of the "transferred to" Directory Number.

Automatic Busy Redial

System Availability: All systems
Automatic Busy Redial (ABR) enables a digital or standard telephone user to automatically redial
a busy outside number multiple times at programmed intervals. Strata CIX supports a maximum of
16 or 32 simultaneous registrations of ABR (limited by the number of busy tone detectors in the
system). Each station may only have at most one call registered with ABR at any time.

Automatic Call Distribution (ACD) Server

System Availability: All systems
An external ACD software option with the Strata CIX is provided by connection of an external
PC-based CTI application server or as an application on the MAS. The CTI server runs both the
ACD call processing application and the separate Management Information System (MIS)
application such as Insight CIX, as well as other CTI applications.
The ACD application is available in Basic and Enhanced feature functionality, along with the
number of groups and active agent size increments to provide cost-effective pricing levels
according to the user's needs. Enhanced ACD includes all basic capabilities plus multiple group
login, skills-based routing, priority queuing, time scheduled ACD queues, agent and call priority
escalation handling, and balanced call count agent search. For more information, refer to the Strata
CIX and CTX Call Center Solutions General Description.
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Strata CIX General Description 12/07