Problems With Scanning - Canon imagerunner advance C5550i User Manual

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Problems with Scanning

Cannot send documents to a server using the scan and send function.(P. 912)

Cannot send scanned documents via e-mail.(P. 912)

Black streaks appear in scanned documents.(P. 912)

Bleedthrough occurs in scanned documents.(P. 912)

Cannot send documents to a server using the scan and send function.

Are the server settings such as the password correct?

If the login password, etc. of the server (computer) has been changed, make sure to also change the

settings registered in the address book or one-touch buttons.

Editing the Registered Destinations in the Address Book(P. 198)

Editing the Registered Destinations in One-Touch Buttons(P. 203)

Cannot send scanned documents via e-mail.

Is the information for the destination correct?

Change the settings registered in the address book or one-touch buttons.

Editing the Registered Destinations in the Address Book(P. 198)

Editing the Registered Destinations in One-Touch Buttons(P. 203)

Are the settings for the SMTP server or DNS server correct?

If no e-mail can be sent, set the SMTP server and DNS server correctly. For information on the settings, see

Setting E-mail/I-Fax Communication(P. 62) .

Black streaks appear in scanned documents.

Is the document feed scanning area dirty?

Clean the document feed scanning area.

Cleaning the Feeder(P. 831)

Bleedthrough occurs in scanned documents.

Is the background density set appropriately?

Set a lighter background density.

Adjusting Density(P. 428)

Troubleshooting