Canon imagerunner advance C5550i User Manual page 957

1 Start the "Service" management tool of Active Directory.
2 Check whether the Active Directory server is operating normally.
Cannot find the authentication server. Contact the system manager.
The LAN cable is disconnected.
● Connect the LAN cable.
The primary/secondary DNS server settings of the machine are incorrect or not set.
● Check and adjust the DNS server settings of the machine.
The DNS server specified in the machine is not running or its service is stopped.
● Follow the procedure below to check the status and settings of the DNS server.
1 Check whether the DNS server specified in the machine is running.
2 Start the "Service" management tool of the DNS server.
3 Check the status in <DNS Server>, and if <Enable> is not displayed, right-click and select <Enable>.
Check whether the host record exists in the DNS server.
● Check whether a host record exists in the DNS server, and whether the forwarder settings are correct.
A competing IP address was found on the network.
The IPv4 address set for the machine already exists in the same network as the machine.
● Change the IP address of the machine in <IP Address> in <IPv4 Settings> so that it does not conflict with
the IP address of another device.
Setting an IPv4 Address(P. 33)
Could not perform the operation because a network error occurred.
Writing from an external source is not allowed.
● Set <Prohibit Writing from External> for the destination to <Off>.
You tried to save a file directly under a shared space or personal space.
● Files cannot be saved directly under the shared space (share) or personal space (users) of an Advanced
Box. Select a folder in the space and save the file.
The full path (the folder name indicating the filename and destination to save) is too long.
● Shorten the folder name or file name or change the destination to save so that the number of characters
for the path is 256 characters or fewer, including "/share" or "users".
The file cannot be stored because the maximum number of files/folders has been exceeded.
● Delete unnecessary files so that the number of files is fewer than the maximum of 100,000 for an
Advanced Box, and 1,000 for a single folder. Alternatively, change the destination.
The hard disk space is insufficient for storing the file.
● Delete unnecessary files or change the destination.
Check the network connection.
The cable is not connected to the machine correctly.
● Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
Connecting to a Wired LAN(P. 23)
Troubleshooting
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