Incoming Call Distribution (Icd) Group Features; Incoming Call Distribution (Icd) Group Features-Overview - Panasonic KX-TAW848 Features Manual

[Available Destination]
The following can be used as overflow destinations assigned to an idle extension hunting
group.
Wired Extension (PT/SLT)
PS
ICD Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analog Remote Maintenance
Idle Line Access no. + Phone no.
CO Line Group Access no. + CO Line Group no. +
Phone no.
• FWD/DND Mode
While searching for an idle extension, any extension which has set FWD—All Calls or DND
will be skipped.
Feature Guide References
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)
1.2.2

Incoming Call Distribution (ICD) Group Features

1.2.2.1 Incoming Call Distribution (ICD) Group Features—
OVERVIEW
Description
An incoming call distribution (ICD) group is a group of extensions which is assigned a floating
extension number. This floating extension number allows extensions in the group to answer
calls directed to the group, as opposed to calls directed to just a single extension. ICD groups
and their member extensions can be programmed in a variety of ways to handle incoming calls
as desired.
The number of agents (extensions which can handle calls at the same time) is programmable
for each ICD group, and each group can be assigned a distribution method used to distribute
incoming calls to its agents. Once all agents are busy, additional calls can be placed in a queue
as they are received. When the number of calls in the queue reaches a specified limit, they can
be redirected to another destination.
Extensions are assigned as members of an ICD group through system programming (
Destination
1.2 Receiving Group Features
Availability
Feature Guide
ICD
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