Group Call Distribution - Panasonic KX-TAW848 Features Manual

1.2.2.2

Group Call Distribution

Description
Each incoming call distribution (ICD) group has a specified number of extensions which can
handle calls at the same time. (
some of your staff to answering calls (call agents) while others carry on with their work. As calls
are directed to the group, they are distributed to extensions using the desired distribution
method until the preprogrammed number of agents are busy with calls. Once this number is
exceeded, new calls to the group are placed in a queue (
1.
Distribution Method
Each ICD group can use a different method of distributing calls to its member extensions
(
Uniform Call
Distribution
(UCD)
Priority Hunting Available extensions are searched for in the order in which they
ICD Group Distribution Method [624]), described below.
Distribution
Method
Available extensions are searched for in the order in which they
were assigned to the group, starting with the extension assigned
after the last extension to answer a call. Searching is circular, i.e.,
if a call is answered by the last extension assigned to the group, the
next call will start searching for an available extension beginning
with the first extension.
were assigned to the group.
Maximum Number of Agents [632]) This allows you to devote
Description
Extn. Extn.
A B
Received Starts searching from
the last call. extn. B. (Skips extn. A.)
1st Priority 2nd Priority
Extn.
Extn.
A
Always searches beginning with the
first extension assigned to the group.
1.2 Receiving Group Features
1.2.2.3 Queuing Feature).
Extn.
Extn.
C D
3rd Priority ...Priority
Extn.
Extn.
B C X
Feature Guide 29