Panasonic KX-TAW848 Features Manual page 27

[Example of ICD Group 1 (Above)]
A through F below indicate settings shown above in "Programming Example: ICD Group". The
numbers found in circles below indicate calls and the order in which they arrived.
Queuing Feature
D
Five calls are waiting
in the queue. (Calls
4 through 8)
Call Distribution
B
Calls are distributed
using the assigned
method.
Extn.
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1.2.2.3 Queuing Feature
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1.
Group Call Distribution [
Incoming calls are distributed to agents of an ICD group using one of three methods,
described below.
Distribution Method
Uniform Call
Distribution (UCD)
Priority Hunting
Ring
2.
Queuing Feature [
If a preprogrammed number of extensions in an ICD group are busy, a preprogrammed
number of additional calls can be placed in a queue as they are received.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can
Calls arrive at ICD group 1.
13
12
11
10
9
8
7
6
5
4
Extn. Extn. Extn.
102 103 104
ICD Group 1
A
Floating extension no.: 290
Name: Sales
Agents: 3
C
1.2.2.2 Group Call Distribution]
Each call is distributed to the extension following the last
extension to answer a call, ensuring calls are distributed
evenly.
An idle extension is searched for in a preprogrammed
order.
All extensions in the ICD group ring simultaneously.
1.2.2.3 Queuing Feature]
1.2 Receiving Group Features
Overflow Feature
F
Redirects to the overflow destination.
Manual Queue Redirection
E
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button.
Extn.
105
Logged-in Logged-out
Description
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Extn.
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Feature Guide 27