Incoming Call Distribution Group Features; Incoming Call Distribution Group Features-Summary - Panasonic KX-NS1000 User Manual

2.2.2 Incoming Call Distribution Group Features

2.2.2 Incoming Call Distribution Group Features
2.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system programming.
® 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member
List
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number [up to group 64]).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
® Main
® Overflow Queuing Busy
® Overflow No Answer
® Miscellaneous
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
A
Group Floating Group
*1
No. Extn. No. Name
1 601 Sales
2 602 Engineering
3
:
*1 The number of digits for Floating Extn. No depends on the value specified for Numbering Plan in Easy Setup.
® 2.1.4 Easy Setup Wizard—PBX Setting—Select the default value of Numbering Plan.
*2 The tenant number is required to determine the time mode (day/lunch/break/night) (® 5.1.4 Time Service) and the music source
(for Music on Hold) for each group.
50 Feature Guide
B C D
Queuing
Max. No. of
Distribution
Call
Busy
Method
Capacity
Extensions
Ring 3
5
UCD Max. 11
E F
Overflow Destination
Hurry-up Overflow
...
Level Time Day
...
3 60 100
...
200
8 90
Tenant
...
*2
Night No.
...
100 1
...
200
5