Voice Mail Dtmf Integration - Panasonic KX-TAW848 Features Manual

1.19 Voice Mail Features
Feature Guide References
1.18.2 Flexible Buttons
1.19.1 Voice Mail (VM) Group
User Manual References
User Manual
1.9.3 Voice Processing System
3.1.2 Settings on the Programming Mode
3.2.2 Manager Programming

1.19.3 Voice Mail DTMF Integration

Description
A Panasonic Voice Processing System (VPS) or similar product from another manufacturer
can provide Voice Mail (VM) and Automated Attendant (AA) services when connected to the
SLT ports of this PBX.
Connecting a VPS to the PBX via SLT ports is called "DTMF Integration" because the VPS and
PBX communicate with each other by sending analog DTMF tones. For more information, refer
to the documentation provided with your VPS.
1.
Voice Mail (VM) Service
Allows callers to leave voice messages for specific parties, such as an extension user or
an incoming call distribution (ICD) group. Extension users can then listen to the messages
left in their mailboxes at their convenience.
2.
Automated Attendant (AA) Service
Allows your VPS to answer calls and direct callers to dial a number in order to connect
themselves to the desired party. ("Enter the extension number of the desired party.")
VM Service
1.
Accessing a Mailbox
There are two methods in which a call can reach an extension's mailbox. In the first
method, the caller must dial a mailbox number. In the second method, the PBX sends
DTMF tones to the VPS to indicate which mailbox should be accessed (Follow on ID).
Method 1:
1.
2.
3.
4.
Method 2 (Follow on ID):
1.
2.
138 Feature Guide
An incoming CO line call is directed to a VM (DTMF) group.
The caller listens to an outgoing message (OGM) which directs the caller to dial a
mailbox number. ("Press 101 to leave a message for Sales. Press 102 to leave a
message for Support.")
The caller dials a mailbox number and then hears the called party's personal greeting.
("Please leave a message for our Sales team.")
The caller leaves a message and hangs up.
An incoming CO line call is directed to an extension or ICD group.
The PBX redirects the call to a mailbox via: