Icd Group Features-Group Call Distribution - Panasonic KX-TDA50 Feature Manual

1.9 I
2.1 Capacity of System Resources
1.9.2 ICD Group Features—Group Call Distribution
Description
Incoming calls directed to an incoming call distribution group are distributed to the member extensions using
the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.
When incoming calls exceed the number of available extensions, calls enter a queue (→ 1.9.6 ICD Group
Features—Queuing).
1.
Distribution Method
One of the three distribution methods below can be assigned to each incoming call distribution group.
Distribution Method
Uniform Call Distribution
(UCD)
Priority Hunting
136 Feature Manual
Calls are distributed evenly to a different extension each time a call is
received. Extensions are hunted in a circular way in the
preprogrammed order for the group, starting at the extension after the
extension that received the last call.
Extn.
A
Received
the last call.
Depending on system programming, calls can be directed to the
longest idle extension. This is known as Automatic Call Distribution
(ACD).
An idle extension is searched for using the preprogrammed order for
the group.
1st Priority
Extn.
A
Always searches beginning with the
first extension assigned to the group.
Description
Extn.
Extn. Extn.
C
B
Starts searching from
extn. B. (Skips extn. A.)
2nd Priority 3rd Priority ...Priority
Extn. Extn. Extn.
B C
D
X