Operating Manual KX-TAW848 Model No. Thank you for purchasing a Panasonic Advanced Hybrid & Wireless PBX. Please read this manual carefully before using this product and save this manual for future use. PSMPR Software File Version 3.0000 or later Document Version: 2006-02...
Refer to the Feature Manual Easy Operation Simplified Voice Message A Panasonic telephone that is equipped with a You can set incoming calls to be redirected Navigator Key and a display helps you to access to your message box to let callers leave voice the desired feature easily.
In This Manual, • Proprietary Telephone is abbreviated as "PT". Single Line Telephone is abbreviated as "SLT". Portable Station is abbreviated as "PS". Proprietary Telephone with a Display is abbreviated as "Display PT". • The following icons are used frequently. Hints Conditions NOTES...
UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORIZED PANASONIC FACTORY SERVICENTER. • WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION.
IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug the product from the wall outlet before cleaning.
SAVE THESE INSTRUCTIONS Operating Manual...
DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs. Product Service Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your certified Panasonic dealer for detailed instructions. Operating Manual...
For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.
What Kind of Telephone Can Be Used? You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7737. You can also use a Panasonic Portable Station (PS), e.g., KX- TD7690.
You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix). Display In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed.
When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple.
1.1 Before Operating the Telephones TRANSFER: CONF (Conference): Used to transfer a call to another party. Used to establish a multiple party conversation. FLASH/RECALL: Call Forwarding (FWD)/Do Not Disturb Used to disconnect the current call and (DND): FLASH/RECALL make another call without hanging up. Used to perform Call Forwarding (FWD) This button can also be used as a or Do Not Disturb (DND).
1.1 Before Operating the Telephones Buttons Feature Message for Another Used to have a Message button for another extension. Extension Call Forwarding (FWD)/Do Not Used to forward all calls to a specified destination or refuse. Disturb (DND)—Both calls FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.
1.1 Before Operating the Telephones Buttons Feature Used to record a conversation into the mailbox of a specific extension with one One-touch Two-way Transfer touch. Used to monitor your own voice mailbox while an incoming caller is leaving a Live Call Screening (LCS) message and, if desired, intercept the call.
1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title Intercom Call PT/SLT/PS PT and SLT Operation steps extension no. The description of the icons are explained on (DSS) "Icon Descriptions".
1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. Telephone Company (Analog CO Lines) Computer Advanced Hybrid & Wireless PBX Computer Single Line Telephone Printer Wireless Phone External Sensor/ DSS Console Analog External Relay Proprietary Telephone Portable Cell...
1.2 Basic Operations Basic Operations 1.2.1 Making Calls – Intercom Call – Operator Call – Calling an Outside Party Intercom Call You can call another extension user. PT and SLT PT/SLT/PS extension no. (DSS) Dial extension number Off-hook. Talk. or press DSS . •...
1.2 Basic Operations Operator Call You can call an extension or a group assigned as the operator. PT/SLT/PS Off-hook. Enter 0 . Calling an Outside Party You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX.
1.2 Basic Operations S-CO Line Access PT and SLT PT/PS outside (S-CO) phone no. Off-hook. Press S-CO . Dial outside Talk. phone number . • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle.
1.2 Basic Operations • You can select one of the following methods to answer calls: – Lift the handset to receive the preferred line. (Default: Ringing line is selected.) – Press the SP-PHONE button. (Refer to "1.3.31 Hands-free Operation".) – Press the flashing CO, INTERCOM, or ICD Group button directly.
1.3.1 Absent Message You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.
Seize CO line before entering outside phone number. • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9".
1.3 Telephone Features and Operation 1.3.3 Alternate Calling—Ring/Voice The caller can alternate the alerting method, either ring or Ring voice, when making an intercom call. Ring Hello On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone.
1.3 Telephone Features and Operation To set (for both extension and CO line) PT/SLT/PS While hearing a busy tone C.Tone Enter 6 . On-hook. To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Talk.
1.3 Telephone Features and Operation 1.3.5 BGM (Background Music) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.
1.3 Telephone Features and Operation Call Hold Retrieve PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) Off-hook. Talk. Press flashing CO or INTERCOM , or enter 50 . To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) C.Tone held line no.
1.3 Telephone Features and Operation • For simple operation, you can automatically hold a call by pressing another CO, ICD Group or INTERCOM button, only if preprogrammed (Automatic Call Hold). For more details, refer to the Feature Manual. 1.3.7 Call Monitor A preprogrammed extension user can listen to the ongoing conversation of a busy extension user.
1.3 Telephone Features and Operation PT/PS During a conversation parking zone no. Specified C.Tone Auto Press TRANSFER . Enter 52 . Enter a specified parking On-hook. zone number (2 digits) or press to park at an idle parking zone automatically. If you hear a busy tone, enter another parking zone number or press again.
1.3 Telephone Features and Operation • If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number. • After you park a call, you can perform other operations. Customizing Your Phone •...
1.3 Telephone Features and Operation Call Pickup Deny You can deny or allow other people to pick up your calls. PT/SLT/PS Deny C.Tone Allow Off-hook. 720 . Enter 1 to deny On-hook. Enter or 0 to allow. 1.3.10 Call Splitting When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).
1.3 Telephone Features and Operation To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) C.Tone extension no. Press TRANSFER . Press DSS or dial the other Talk to the Press TRANSFER . On-hook. party's extension number .
1.3 Telephone Features and Operation Transferring to an Extension in the PBX To transfer PT/PS During a conversation (DSS) C.Tone extension no. Press TRANSFER . Press DSS or dial Talk. On-hook. extension number . You do not have to inform the destination extension about where the call has been transferred from.
1.3 Telephone Features and Operation Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. PT/PS During a conversation outside CO line phone no. C.Tone Press TRANSFER . Seize CO line . Dial outside Talk.
1.3 Telephone Features and Operation To send a call waiting PT/SLT/PS While hearing a busy tone Enter 1 . For a called extension A call waiting tone is sent to the busy extension user to notify him or her that a new incoming call is waiting (1.3.13 Call Waiting Tone).
1.3 Telephone Features and Operation While hearing a tone C.Tone Press Recall/hookswitch . Talk to the Enter new party. After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS During a conversation...
1.3 Telephone Features and Operation 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again.
1.3 Telephone Features and Operation Customizing Your Phone • 3.1.2 Personal Programming—Call Waiting Tone Type Selection If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.
1.3 Telephone Features and Operation 1.3.13 Call Waiting Tone During a conversation, you can be informed of a waiting call with a call waiting tone through the built-in speaker of your PT or the handset of your SLT. (Default: Enable—Tone) To set/cancel for intercom calls PT/SLT/PS No tone...
1.3 Telephone Features and Operation <Example> To enter "Ann" (5 times) (5 times) Notes • To erase the character on the cursor, press CLEAR. • To move the cursor to the left, press • To move the cursor to the right, press .
1.3 Telephone Features and Operation 1.3.15 Conference – Conference – Leaving Three-party Conference Conference You can add one or more parties to your conversation. To establish a conference call PT/PS During a conversation desired phone no. C.Tone Press CONF Dial desired Talk to the Press CONF .
1.3 Telephone Features and Operation During a conversation desired phone no. C.Tone Talk to the Press Recall/ Dial desired Press Recall/ Enter 3 . hookswitch . phone number . new party. hookswitch . Seize CO line before dialing outside phone number. Talk with multiple parties.
1.3 Telephone Features and Operation To add four or more parties to a conference PT/PS During a conversation To continue desired phone no. C.Tone Press CONF . Dial desired Talk. Press CONF . Talk. phone number . Seize CO line before dialing outside phone number.
1.3 Telephone Features and Operation To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) FLASH/RECALL Talk. Press TRANSFER once Press FLASH/RECALL .* Press the flashing CO or or twice to establish a INTERCOM corresponding conversation with the to the party on hold.
1.3 Telephone Features and Operation To leave a conference involving two outside parties PT/PS During a three-party conference Press TRANSFER . On-hook. During a three-party conference Press Recall/hookswitch . On-hook. • To leave a conference call involving two outside parties and have the conversation continue, your extension must be enabled to transfer calls to CO lines through COS programming.
1.3 Telephone Features and Operation To return while others are talking PT/PS (CO) Press flashing green CO or INTERCOM . To complete a conversation PT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout.
1.3 Telephone Features and Operation 1.3.18 DISA (Direct Inward System Access) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator's assistance.
1.3 Telephone Features and Operation To call an outside party PIN: Personal Identification Number From Outside Telephone In No Security Mode DISA outside R.B.Tone & phone no. phone no. DISA message Off-hook. Dial DISA Dial outside phone number. phone number. Seize CO line before dialing outside phone number.
1.3 Telephone Features and Operation • WARNING There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (CO Line Security or All Security).
1.3 Telephone Features and Operation • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode.
1.3 Telephone Features and Operation DND Override The preprogrammed extension can call someone who has set the DND feature. To call PT/SLT/PS extension no. DND Tone R.B.Tone Off-hook. Dial extension Enter 1 . Talk. number . Switching FWD/DND Status Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/ intercom calls without clearing any FWD destination that was set previously.
1.3 Telephone Features and Operation To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls Intercom Calls Press the fixed Enter 1 or 2 . Press STORE . FWD/DND button. FWD/DND off DND on Press STORE to set.
1.3 Telephone Features and Operation • The door open will be triggered for a specified time period. 1.3.21 Doorphone Call Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person through the doorphone. To call from the doorphone Doorphone C.Tone...
1.3 Telephone Features and Operation 1.3.22 EFA (External Feature Access) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call. <Example> To hold the current call and then talk to the new party PT/PS While hearing a tone While hearing a tone...
1.3 Telephone Features and Operation To join an intercom call PT/SLT/PS Party joining the call extension no. B. Tone C.Tone Off-hook. Dial extension number. Enter 3. Talk. A three-party conversation is now established. Parties in the conversation During a conversation C.Tone Talk.
1.3 Telephone Features and Operation For the originating extension To talk to each party alternately PT/PS During a conversation To continue Press TRANSFER . Talk to the other party. Executive Busy Override Deny A preprogrammed extension user can prevent his calls from being interrupted by another extension user (Default: Allow other users to interrupt calls).
1.3 Telephone Features and Operation To unlock PIN: Personal Identification Number PT/SLT/PS extension PIN C.Tone Off-hook. 77 . Enter 0 . Enter extension PIN On-hook. Enter (max. 10 digits). • If you forget the extension PIN or cannot unlock your extension, consult your manager. The manager can clear your extension PIN, or unlock your extension.
1.3 Telephone Features and Operation Features Default Setting Absent Message Paging Deny Allow Timed Reminder Cleared Do Not Disturb (DND)* Call Waiting* Enable—Tone Executive Busy Override Deny Allow Data Line Security Log-in/Log-out Log-in * These features may not be reset, depending on system programming. To reset PT/SLT/PS C.Tone...
1.3 Telephone Features and Operation To set PT/SLT/PS PIN: Personal Identification Number extension PIN Off-hook. Enter 799 . Enter 1 . Enter extension PIN (max. 10 digits). same extension PIN C.Tone On-hook. Enter # . Enter same extension Enter # . PIN (max.
1.3 Telephone Features and Operation 1.3.27 External Relay Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS relay no. C.Tone Off-hook. Enter 56 . Enter relay number On-hook. (2 digits). •...
1.3 Telephone Features and Operation 1.3.29 FWD (Call Forwarding) – FWD (Call Forwarding) – FWD/DND Settings Using Fixed FWD/DND Button FWD (Call Forwarding) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group.
1.3 Telephone Features and Operation To set/cancel PT/SLT/PS Cancel Both Calls All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter 71 . Enter 0 to 2 as Enter required you desire. number . For "Cancel", go on-hook directly after entering 0.
1.3 Telephone Features and Operation To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS time C.Tone Enter 713. Enter time On-hook. Off-hook. (seconds [2 digits]). Call Forwarding (FWD) for your Incoming Call Distribution Group ICD Group: Incoming Call Distribution Group PT/SLT/PS Both Calls ICD Group...
1.3 Telephone Features and Operation • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. When in FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below: When in FWD/DND Setting Mode:...
1.3 Telephone Features and Operation To switch FWD/DND status for outside calls While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status for outside calls is displayed. Press the fixed Press the fixed FWD/DND FWD/DND button. button again to switch the status. To switch FWD/DND status for intercom calls While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status...
1.3 Telephone Features and Operation • * This step can be omitted. To set the timer for "No Answer" and "Busy/No Answer" While on-hook (when in FWD/DND Setting Mode) time Enter time Enter 3 . Press the fixed Press STORE Press STORE .
1.3 Telephone Features and Operation 1.3.31 Hands-free Operation You can have a conversation in hands-free mode using the SP-PHONE button. To make/answer a call SP-PHONE Press SP-PHONE . • When performing hands-free operation: – If it is difficult to hear the other party's voice, Increase the volume using the Navigator Key or Volume Key.
1.3 Telephone Features and Operation To talk using the headset SP-PHONE Press SP-PHONE . To use the handset during a conversation using the headset Off-hook. Answer/Release Button Customized Answer and Release buttons can make using a headset much easier. You can answer incoming calls or disconnect the line with these buttons.
1.3 Telephone Features and Operation To transfer a call During a conversation (DSS) The called (Release) party answers. desired phone no. Press TRANSFER . Press DSS or dial Press Release. desired phone number . Seize CO line before dialing outside phone number. To talk to a waiting caller While hearing call waiting tone (Answer)
1.3 Telephone Features and Operation To end a conversation During a conversation (Release) Press Release. Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit an Answer button or a Release button. 1.3.33 Hot Line You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialing.
1.3 Telephone Features and Operation To dial PT/SLT/PS Off-hook. • To call another party, dial the desired party's phone number before the preprogrammed number is dialed. • You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing) •...
1.3 Telephone Features and Operation 1.3.35 ICD Group Features—Log-in/Log-out You can control your status in an incoming call distribution (ICD) group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.
1.3 Telephone Features and Operation PT/PS ICD Group: Incoming Call Distribution Group While on-hook ICD Group Specified extension no. (Log-in/Log-out) Press Log-in/Log-out . Enter ICD Group extension number or PT/PS While on-hook (Log-in/Log-out of a Specified Group) Press Log-in/Log-out of a Specified Group . To enter/leave Not Ready mode PT/SLT/PS Not Ready...
1.3 Telephone Features and Operation • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode •...
1.3 Telephone Features and Operation • The Hurry-up button light shows the current status as follows: Off: No waiting call. Red on: Some calls are waiting. Flashing red: The number of calls exceeds the manual queue redirection level. • For information about other ICD group features, refer to "1.3.34 ICD GROUP FEATURES". Customizing Your Phone •...
1.3 Telephone Features and Operation To leave/cancel a message waiting indication PT/SLT/PS PT and SLT Leave desired extension no. C.Tone Cancel Off-hook. On-hook. Enter Enter 1 to leave Enter desired or 0 to cancel. extension number. For a called extension To check the left message and call back PT/PS While on-hook...
1.3 Telephone Features and Operation • The Message button light or Message/Ringer Lamp shows the current status as follows: Off: No message Red on: You have a message. • The display shows the messages starting with the most recent call. •...
1.3 Telephone Features and Operation 1.3.39 One-touch Dialing You can store a phone number into the flexible button for one-touch operation. PT/PS (One-touch Dialing) Press One-touch Off-hook. Dialing . Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit a One-touch Dialing button, store the desired phone number or feature number.
1.3 Telephone Features and Operation To answer C.Tone Talk. Off-hook. Enter 43 . • The following are extensions that cannot receive a paging announcement: – Portable station – Single line telephone – Proprietary telephone that is ringing or busy – Proprietary telephone in Paging Deny mode –...
1.3 Telephone Features and Operation Paging Deny You can set your extension not to receive paging announcements. Deny C.Tone Allow Off-hook. Enter 721 . Enter 1 or 0 . On-hook. 1.3.41 Printing Message You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX.
1.3 Telephone Features and Operation 1.3.42 Privacy Release You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk. To let a third party join your conversation and establish a three-party conversation PT/PS Your extension (on the outside call) Wait for an answer.
1.3 Telephone Features and Operation 1.3.44 Redial, Last Number This is convenient when calling the same outside party again. PT/SLT/PS Off-hook. Press REDIAL or enter # . • Up to 32 digits can be stored and redialed. • After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry. 1.3.45 Speed Dialing, Personal You can store numbers at your extension for your personal use.
1.3 Telephone Features and Operation • To call using a directory, refer to "1.4.1 Directories". 1.3.46 Speed Dialing, System You can make calls using speed dialing numbers stored in the PBX. PT/SLT/PS system speed dialing no. Off-hook. Press AUTO DIAL Dial system speed or enter dialing number (3 digits).
1.3 Telephone Features and Operation • Operation Reference When Accessing Your Message Box After entering the SVM feature number ( 38), the operations below are available by entering the corresponding numbers. Operation No. Operation To clear the normal greeting message To record a normal greeting message To play back the normal greeting message To listen to voice messages left by callers...
1.3 Telephone Features and Operation To play back PT/SLT/PS The greeting message is played back. C.Tone To clear To rerecord Off-hook. Enter 38 . Enter 2 . On-hook. Enter 0 . Enter 1 . To clear PT/SLT/PS C.Tone Off-hook. On-hook. Enter 38 .
1.3 Telephone Features and Operation Recording a Greeting Message for Each Time Mode In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night). To record PT/SLT/PS Night Lunch C.Tone Break Off-hook. Enter 38 .
1.3 Telephone Features and Operation To clear PT/SLT/PS Night Lunch Break Off-hook. Enter 38 . Enter 8 . Enter the desired time mode. C.Tone Enter 0 . On-hook. • If both the greeting message for a certain time mode and the normal greeting message have been recorded, callers will hear the greeting message for that time mode.
1.3 Telephone Features and Operation • The default floating extension numbers are 591 for SVM card 1, and 592 for SVM card 2. Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message.
1.3 Telephone Features and Operation Listening to Voice Messages Left by Callers When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The SVM Log can be viewed using the display of a PT or PS by pressing the Message button. To listen to voice messages PT/PS While on-hook...
1.3 Telephone Features and Operation • Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described above. The available options are as follows: Operation No. Operations To play back the voice message from the beginning To go to the next voice message To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm.)
1.3 Telephone Features and Operation To listen to voice messages while your display is locked PT/SLT/PS PIN: Personal Identification Number your extension PIN extension no. extension no. Off-hook. Enter Dial your Enter extension PIN extension number. (max. 10 digits). If the wrong extension PIN is entered, you hear an alarm tone.
1.3 Telephone Features and Operation Accessing Your Message Box from an Outside Telephone You can remotely access your message box and perform any operations of the SVM feature through a CO line as if you were at your own extension. From Outside Telephone PIN: Personal Identification Number The greeting...
1.3 Telephone Features and Operation Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number desired extension no.
1.3 Telephone Features and Operation • This feature can also be set remotely by an extension assigned as a hotel operator (Remote Wake-up Call). The most recent setting will be valid no matter which extension made the setting. For information about setting a Remote Wake-up Call, refer to "1.3.56 Wake-up Call". To set PT/SLT 12 H :...
1.3 Telephone Features and Operation To confirm Press TRANSFER several times. • The alarm keeps ringing for preprogrammed seconds. • If you receive an incoming call during ringback, the ringing starts after the ringback stops. • If you are having a conversation exceeding alarm ringing period, the ringback will start after your conversation.
Voice Mail Integration a telephone. (→ 1.3.55 Voice Mail Features—Voice Mail Integration) Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can monitor a call without Live Call Screening (LCS) answering while the caller is leaving a message in your mailbox.
1.3 Telephone Features and Operation 1.3.53 Voice Mail Features—LCS (Live Call Screening) Using a Panasonic Voice Processing system that supports digital integration (e.g., KX- TVA series), you can monitor a call without answering while the caller is leaving a message in your mailbox.
1.3 Telephone Features and Operation Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring MONITOR MONITOR SP-PHONE (Live Call No operation Screening) Press SP-PHONE, MONITOR or Live Call Off-hook.
1.3 Telephone Features and Operation 1.3.54 Voice Mail Features—Two-way Record Using a Panasonic Voice Processing system that supports digital integration (e.g., KX- TVA series), you can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation.
1.3 Telephone Features and Operation • Note: Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded. Consult your local telephone company for further information. •...
1.3 Telephone Features and Operation To transfer a call to a mailbox (Voice Mail Transfer) PT/PS During a conversation (DSS) (Voice Mail Transfer) desired extension no. Press Voice Mail Press DSS or enter desired Transfer . extension number . To listen to messages PT/SLT/PS voice mail floating extension no.
1.3 Telephone Features and Operation To set PT/SLT extension no. (DSS) Off-hook. Enter Enter 1 . Dial extension number or press desired DSS . 12 H : hour/minute Once 24 H : hour/minute Daily C.Tone Enter 0 for once On-hook. Enter hour (01–12) and minute (00–59) and then or 1 for daily.
1.3 Telephone Features and Operation • When a timed reminder starts, and when it is answered or not answered, detailed timed reminder information is recorded automatically. This requires system programming. <Example> Date Dial Number Time 02/02/00 02:45PM 1234 Timed Reminder/Start 02/02/00 02:46PM 1234...
1.3 Telephone Features and Operation To make a call or set features through DISA From Outside Telephone PIN: Personal Identification Number DISA your extension no. phone no. R.B.Tone & extension no. DISA message Off-hook. Dial DISA Enter Dial your phone number. extension number.
1.3 Telephone Features and Operation 1.3.59 Wireless XDP Parallel Mode Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS. To set extension no. C.Tone Press TALK .
1.4 Display Features Display Features 1.4.1 Directories You can select and call using the directories ( Personal Speed Dialing Directory, System Speed Dialing Directory and Extension Number Directory ). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replace with the caller's information.
1.4 Display Features • To cancel or exit, press the FLASH/RECALL button. • You can lock your personal speed dialing directory by using an extension PIN (Personal Identification Number), so that you can prohibit access to it. Refer to "3.1.2 Personal Programming".
1.4 Display Features • Telephone number and name on the display are stored using the first spare Personal Speed Dialing memory available. • PS user: Refer to "Operating Instructions" for PS. • To enter characters, refer to "1.3.14 Character Entry". •...
1.4 Display Features The incoming call log information is displayed as follows: [With Caller's Name] ----------------------------- Caller's name (max. 20 digits) MIKE ---------------- Date and time the call was received JAN.23 4:21PM -------------- Answering Status* Old:Not Answered Press to display a caller's name. ---------------------------- Caller's number (max.
1.4 Display Features To call Display PT While viewing the log information (Call Log) Press Call Log until Off-hook. desired party appears. • The Call Log button light shows the current status as follows: Off: No incoming call, or you have already viewed the call log. Red on: You have missed calls to view.
2.1 Manager Service Features Manager Service Features 2.1.1 Dial Tone Transfer The manager can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction) C.Tone On-hook. Press Toll Restriction. The extension can hear the dial tone and then make a call.
2.1 Manager Service Features 2.1.3 OGM (Outgoing Messages) The manager extension can record three kinds of greeting messages (OGM) as follows: DISA message: Used to greet and guide callers so that they access extension user group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group.
2.1 Manager Service Features To record from an external BGM (MOH) port OGM floating extension no. Progress Tone & C.Tone Off-hook. Enter 36 . Enter 31 . Enter OGM floating extension number . You hear The message the message. is recorded. C.Tone C.Tone Press CONF .
2.1 Manager Service Features 2.1.4 Remote Extension Dial Lock This feature can override Extension Dial Lock (refer to 1.3.24 Extension Dial Lock) that has been set by an extension user. If the manager extension locks the extension, the extension user cannot unlock it. This feature is also known as Remote Station Lock Control.
2.1 Manager Service Features To select the time service switching mode (Automatic/Manual) PT/PS While on-hook (Time Service Switching Mode (Automatic/Manual)) Press Time Service Switching Mode (Automatic/Manual) . • Besides the time mode, there is Holiday mode. It can change mode once on a specified date. •...
Section 3 Customizing Your Phone & System This chapter shows you how to customize your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. Operating Manual...
You can customize your telephone features. For example, you can change the initial settings or button features according to your needs. Available Extension Any extension in the PBX Required Telephone A Panasonic Proprietary Telephone (PT), Portable Station (PS) Conditions Programming extensions must be idle, on-hook and holding no calls. 3.1.2 Personal Programming You can program features using the programming mode.
3.1 Personal Programming Setting Features The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to indicate your customized setting. The following items with "*" (asterisk) are not available for a PS. To enter the programming mode To program To exit...
3.1 Personal Programming Programming Item Selection & Parameter Input desired no. (max. 32 digits) Would you like to dial a preset number simply by Do not use going off-hook? No line An idle CO line CO button no. Which do you prefer to (01–12) seize when you go off-hook A CO/ICD Group button...
3.1 Personal Programming Programming Item Selection & Parameter Input Which service do you prefer You can monitor the message when a calling party is through the telephone speaker. recording a message in (Hands-free mode) your mailbox? (Live Call Screening Mode Only an alarm tone is heard.
3.1 Personal Programming Programming Item Selection & Parameter Input Do Not Disturb (DND) + desired no. (for both calls) All—Forward all calls (max. 32 digits) To forward or refuse some or all of your incoming calls + desired no. Busy—Forwarded when your (for outside calls) (Call Forwarding [FWD]/Do (max.
3.1 Personal Programming Programming Item Selection & Parameter Input extension PIN (max. 10 digits) + To set an extension PIN STORE + same Would you like to set your extension PIN extension PIN or change a stored extension PIN to new stored extension one? PIN +...
3.1 Personal Programming • You can select the parameter with the Navigator Key (Up or Down) instead of entering a number. To store the names and numbers in personal speed dialing personal speed dialing no. (location no.) phone no. Enter phone number Press PROGRAM Press STORE .
3.1 Personal Programming To edit the names and numbers of personal speed dialing personal speed dialing no. (location no.) Press STORE . Press PROGRAM Enter personal speed dialing number or PAUSE . (location number) (2 digits). To erase a number or character Press TRANSFER .
3.1 Personal Programming Features Default Setting Call Waiting Tone Type Selection Tone 1 Absent Message Personal Absent Message Cleared Call Forwarding [FWD]/Do Not Disturb [DND]—Intercom Calls/ Outside Calls FWD N/A Timer 15 seconds Call Pickup Deny Allow Executive Busy Override Deny Allow Paging Deny Allow...
3.1 Personal Programming 3.1.4 Customizing the Buttons You can change the flexible CO buttons/DSS buttons, and programmable feature (PF) buttons on PTs, DSS Consoles, Add-on Key Modules, and PSs to the following function buttons. For example, if your telephone has more CO buttons than available CO lines, you may change unused CO buttons to one-touch buttons. •...
3.1 Personal Programming Programmable Button Buttons Programming Input + Incoming call distribution group Group FWD—Both calls extension no. + Incoming call distribution group Group FWD—Outside calls extension no. + Incoming call distribution group Group FWD—Intercom calls extension no. Account Conference Terminate External Feature Access (EFA) Call Park...
3.1 Personal Programming Programmable Button Buttons Programming Input + Toll Restriction (TRS) Level (1– Toll Restriction (TRS) Time Service Switching Mode (+ Tenant no.) (Automatic/Manual) + Voice mail floating extension Two-way Record* no.* + Voice mail floating extension Two-way Transfer* no.* + Voice mail floating extension One-touch Two-way Transfer*...
3.1 Personal Programming <Programming Example: Customizing a CO button as a One-touch Dialing button using Secret dialing> [Initial Display] Enter the programming input ( and desired phone number . JAN.23 2:11PM 9123 Press Press in front of the number you want to keep secret. Program No?->...
3.1 Personal Programming • " ," "#," FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party's number, you should first store a line access number.
• Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (e.g., KX-T7737) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) WARNING •...
3.2 Manager Programming 3.2.2 Manager Programming Changing the Settings and Extension Control To enter the program mode To program To exit To continue manager password programming input Press PROGRAM Enter manager Follow Press Press PROGRAM Enter programming HOLD . or PAUSE . password .
3.2 Manager Programming <Programming Example: Changing the manager password> [Initial Display] Enter the programming input JAN.23 2:11PM Manager Password Press Press Program No?-> 1234 The current manager password appears. Enter Enter a new manager password (max. 10 digits). Enter Password 1117 Enter the current manager password .
Extension number and name / Available Extension The extension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display (e.g., KX-T7737) System Password To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234) WARNING •...
3.3 System Programming Icon Descriptions Fixed Buttons Function PREVIOUS (PREV) SP-PHONE NEXT SELECT PROGRAM STORE CLEAR FLASH/RECALL FLASH SECRET Operating Manual...
3.3 System Programming Procedure The basic steps are shown below. Entering the programming mode system password Press PROGRAM Enter Enter system password . or PAUSE . Programming You can enter each program number (3 digits). • To exit the programming mode at any time, lift the handset. Exiting the mode Press PROGRAM or PAUSE .
3.3 System Programming 3.3.2 System Programming  Date & Time The proprietary telephones display the current date and time while on-hook. date year Enter 000 . Press STORE . Enter year Press SELECT Press Right . Enter date (00-99). for month . (01-31).
3.3 System Programming  System Speed Dialing Number You can store the phone numbers of frequently dialed numbers. To end system speed dialing phone no. no. (location no.) Press END . Enter 001 . Press STORE . Enter system speed Enter phone Press STORE .
3.3 System Programming  System Speed Dialing Name You can store the name associated with the speed dialing number. These names are displayed when making calls using the display operation. To enter characters, refer to "1.3.14 Character Entry". To end system speed dialing name no.
3.3 System Programming  Extension Name You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to "1.3.14 Character Entry". To end name extension no.
3.3 System Programming Operating Manual...
4.1 Troubleshooting Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when • The telephone is locked. buttons are pressed.
4.1 Troubleshooting Problem Remedy A reorder tone is audible or "Restricted" • The telephone is locked. is displayed. Unlock your telephone. ( 1.3.24 Extension Dial Lock, 2.1.4 Remote Extension Dial Lock) • Toll restriction is activated. Consult your manager or dealer. •...
4.1 Troubleshooting Problem Remedy The date and time are not correct. • Set the date and time by system programming.  Date & Time in 3.3.2 System Programming) The display is not shown well. • Change the Display contrast level. 3.1.2 Personal Programming) The MESSAGE button light lit.
4.2 Feature Number Table Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default Feature (While dial tone is heard) Additional digits...
4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.3.9 Call Pickup Call Pickup – Group group no. (2 digits) – Directed extension no. Call Pickup Deny – To deny – To allow 1.3.12 CALL WAITING FEATURES Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company...
4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.3.19 DND (Do Not Disturb) – Both Calls 0 (Cancel)/ – Outside Calls 1 (Set) – Intercom Calls 1.3.20 Door Open doorphone no. (2 digits) 1.3.21 Doorphone Call doorphone no.
4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.3.37 Message Waiting For a caller – To leave/cancel 1/0 + extension no. For a called extension – To call back – To clear 0 + your extension no. 1.3.40 Paging Group Paging paging group no.
4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.3.47 SVM (Simplified Voice Message) Recording a Normal Greeting Message – To record – To play back – To clear Recording a Greeting Message for Each Time Mode –...
4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 1.3.55 Voice Mail Features—Voice Mail Integration – Both Calls 0 (Cancel)/ – Outside Calls 2 (All Calls)/ – Intercom Calls 3 (Busy)/ 4 (No Answer)/ 5 (Busy/No Answer) + voice mail floating extension no.* 1.3.56 Wake-up Call* –...
4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits (New) 2.1.4 Remote Extension Dial Lock – To unlock extension no. – To lock extension no. 2.1.5 Time Service Mode Control* – Day/Night/Lunch/Break 0/1/2/3 : The default floating extension numbers are 591 for SVM card 1, and 592 for SVM card2. : The default voice mail floating extension number is 500.
4.3 Tone Tone 4.3.1 Tone While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1 Normal Operating Manual...
4.3 Tone Tone 2 • When there are messages that have previously been listened to and no new messages on the SVM card • When any of the following features are set: • Absent Message • Background Music • Call Forwarding •...
4.3 Tone Reorder Tone The CO line you tried to seize is not assigned or denied. Ringback Tones Tone 1 Tone 2 Do Not Disturb (DND) Tone The dialed extension is refusing incoming calls. While off-hook Indication Tones Tone 1 15 s Call waiting tone Tone 2...
4.3 Tone Tone 2 Before receiving a page through an external speaker Tone 3 Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker Tone 4 Establishing or leaving a conference...
Index Symbols Call Waiting Tone Call Waiting Tone Type Selection  Date & Time Call Waiting, Answering from PBX 39, 152  System Speed Dialing Number Call Waiting, Answering from Telephone Company 42, 152  System Speed Dialing Name Calling, Outside Party  Extension Number Calling, Through DISA  Extension Name...
Index Preferred Line Assignment—Incoming Time Service (Day/Night/Lunch/Break) Button 18, 132 Preferred Line Assignment—Outgoing Time Service Mode Control 119, 158 Printing Message 84, 155 Time Service Switching Mode (Automatic/Manual) Button 18, 133 Privacy Release Timed Reminder 97, 105, 156 PROGRAM Button Toll Restriction (TRS) Button 18, 133 Programmable Feature (PF) Button...
Quick Reference Guide Please print or photocopy this page and the following page back to back, and distribute them to proprietary telephone or single line telephone users.