Holding Features; Call Hold - Panasonic KX-TAW848 Features Manual

1.12 Holding Features

1.12.1 Call Hold

Description
An extension user can put a call on hold. The following Hold features are available:
Call Hold General
Exclusive Call Hold
The result of the holding operation can be determined through system programming. Pressing
the HOLD button again just after the first time alternates the mode between General and
Exclusive Call Hold.
Conditions
• Using the Call Hold feature, a proprietary telephone (PT) user can have one intercom call
and multiple CO line calls on hold simultaneously. To hold multiple intercom calls, the user
should use the Call Park feature. (
line telephone (SLT) user can have either one intercom call or one CO line call on hold. To
hold multiple calls, the user should use the Call Park feature.
• Music on Hold
Music, if available, is sent to the held party. (
• Hold Recall
If a call on hold is not retrieved within a preprogrammed time period (
[200]), the Hold Recall tone is heard at the extension which put the call on hold. If the
extension is engaged in a call, the Hold Alarm will be heard.
• If an outside party is placed on hold and the call is not retrieved within a preprogrammed
time period after the Hold Recall time expires, the call is automatically disconnected.
• Automatic Call Hold
A PT can be configured through system programming to place the current call on hold
when the PT user presses a CO, G-DN, or INTERCOM button to make or answer another
call. If this feature is not enabled, the current call will be disconnected.
[Example of Automatic Call Hold]
It is possible to receive an incoming CO line call by pressing the flashing G-DN button. The
current intercom call (on the INTERCOM button) is placed on hold. To return to the held
call, press the INTERCOM button.
• Call Hold Retrieve Deny
Internal Call Block (
an extension user can retrieve, i.e., if extension 101 cannot call extension 201, then it
cannot retrieve extension 201's held calls either.
• SLT Hold Mode
It is possible to choose how to hold and transfer a call with an SLT through system
programming. The following methods are available:
Feature
Any extension can retrieve a held call.
Only the extension user who held the call can retrieve it.
1.1.2.2 Internal Call Block) also determines which extensions' calls
Description
1.12.2 Call Park) Using the Call Hold feature, a single
1.12.4 Music on Hold)
1.12 Holding Features
Hold Recall Time
Feature Guide 91