Panasonic KX-TAW848 Features Manual page 106

1.15 Optional Device Features
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OGM
When a call is directed to a floating extension number assigned to an OGM used by DISA,
callers will hear the OGM. If using the DISA Automated Attendant (AA) service, this OGM will
direct callers to press the appropriate digit (DISA AA number) to be connected to a specific
destination. To access other PBX features, such as making intercom or CO line calls, the caller
may dial the appropriate numbers while the OGM is playing.
Any extension assigned as a manager can record an OGM. (
(OGM))
DISA AA Service
DISA AA service allows a caller to dial a single-digit number (DISA AA number) and be
connected to the desired party automatically. Each DISA OGM can be assigned up to ten
destinations that can be called by dialing a DISA AA number (0–9). These destinations can be
any destination within the PBX which has an extension number or floating extension number.
After or while listening to the OGM, the caller may dial a DISA AA number as directed by the
OGM. ("Press 1 to speak to Sales. Press 2 to speak to Support.") Each DISA AA number
directs the call to a preprogrammed location, which can even be another DISA floating
extension number (Multistep DISA AA Service).
Since DISA AA numbers are single-digits, if the caller dials a second digit within a
preprogrammed time period (DISA Second Digit Time for Automated Attendant), DISA AA
service will be bypassed because the PBX will assume the caller is trying to access a specific
feature.
[Programming Example: DISA OGM Setting]
Each DISA OGM can be assigned a floating extension number, a destination for each DISA AA
number, and the OGM number of the OGM played when the called destination is busy or in Do
Not Disturb (DND) mode.
OGM No.
01
02
Outgoing Message (OGM) Floating Extension Number [730]
*1
DISA Intercept Routing—No Dial
If the caller fails to dial any digits within a preprogrammed time period (DISA First Digit Time
for Routing to Operator When No Dial) following the OGM, the call is redirected to an operator
extension.
DISA Intercept Routing—Busy/DND
If the destination of a DISA call is in DND mode or is busy (and has not set Call Waiting or
FWD), the call will be redirected to an idle extension in the destination's idle extension hunting
group. (
destination of the DISA call is not a member of an idle extension hunting group, the call will be
handled in one of the following ways, according to system programming:
106 Feature Guide
Set or operate PBX features, such as Call Forwarding (FWD) or Extension Lock,
remotely.
Floating
Extn.
0
No.
*1
300 100
301
1.2.1 Idle Extension Hunting) If no extension in the group is available, or if the
Automated Attendant No.
1 2 3 4
301 200 103 202 101
1.15.5 Outgoing Message
5 6 7 8 9
102 400 104 205
Busy/DND
Message No.
04
05