Queuing Feature - Panasonic KX-TAW848 Features Manual

1.2 Receiving Group Features
1.2.2.3

Queuing Feature

Description
When a preprogrammed number of extensions (
incoming call distribution (ICD) group are busy, additional calls can be placed in a queue as
they arrive. Once a preprogrammed number of calls are waiting in the queue (
Capacity [628]), additional calls will be directed to the group's overflow destination (
Overflow Feature). While calls are waiting in the queue, the calls are handled according to a
Queuing Time Table (
mode (
Each Queuing Time Table consists of up to 16 sequences. Each sequence consists of a
command which plays audio for the caller or controls how the call is routed, and once one
sequence has been performed, the next sequence is performed if the caller is still waiting. The
commands which can be selected for each sequence are explained below.
[Queuing Time Table Commands]
Command
OGM
Wait
Sequence
Overflow
Disconnect
None
[Programming Example: Queuing Time Table]
Queuing
Time
Table
No.
01
02
*1 Sequences in Queuing Time Table [631]
A call will always be disconnected if it is not answered by the end of Sequence 16.
*2
32 Feature Guide
Queuing Time Table [630]), which can be assigned for each time
2.2.4 Time Service).
Description
An outgoing message (OGM) is
played for the caller.
The caller waits for the specified
time while hearing a ringback
tone or Music on Hold.
Jumps to a specified sequence.
Used to create a loop within the
table.
Directs the call to the overflow
destination.
Disconnects the call.
Skips to the next sequence.
Sequence Sequence
01 02
OGM 01 Wait 30 s
Wait 20 s OGM 08
Maximum Number of Agents [632]) in an
Once the message has been played, the
next sequence is activated.
Music on Hold is played for the caller for
the specified amount of time.
If an OGM command has not been
programmed for a sequence preceding
the Wait command, the caller will hear a
ringback tone for the specified amount
of time.
None
None
None
If assigned to sequence 01, the Queuing
Time Table will be disabled.
Sequence
*1
Sequence Sequence
03 04
OGM 03 Overflow
Sequence 01
Queuing Call
1.2.2.5
Condition
Sequence
...
16
*2