Lenovo HX3510-G Installation And Service Manual page 488

• 806f010c-2013ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (DIMM 19)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2013ffff or 0x806f010c2013ffff
Severity
Error
Serviceable
Yes
Automatically notify support
Yes
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0138
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies
to this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event
logs) to a different memory channel or microprocessor.
4. If the problem follows the DIMM, replace the failing DIMM.
5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
6. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
7. (Trained technician only) Replace the affected microprocessor.
8. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10.
If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server
to the power source and restart the server.
9. (Trained Service technician only) Replace the affected microprocessor.
• 806f010c-2014ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (DIMM 20)
This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2014ffff or 0x806f010c2014ffff
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HX3510-G, HX5510, HX5510-C, HX7510 Installation and Service Guide