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Lenovo BladeCenter HS23 7875 Problem Determination And Service Manual

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BladeCenter HS23 Blade Server
Problem Determination and Service Guide
Machine Types: 7875, 1929

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Summary of Contents for Lenovo BladeCenter HS23 7875

  • Page 1 BladeCenter HS23 Blade Server Problem Determination and Service Guide Machine Types: 7875, 1929...
  • Page 2 The most recent version of this document is available at http://www.ibm.com/supportportal/. Eightieth Edition (May 2015) © Copyright Lenovo 2014, 2015. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.

  • Page 3: Table Of Contents

    Resolving conflicts with the IMM2 LAN over USB interface ....Chapter 5. Diagnostics ..77 © Copyright Lenovo 2014, 2015...
  • Page 4 Service bulletins ....Tape alert flags ....253 Checkout procedure ... . . Recovering from a UEFI update failure .

  • Page 5: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2014, 2015...

  • Page 6: Guidelines For Trained Technicians

    Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Guidelines for trained technicians This section contains information for trained technicians. Inspecting for unsafe conditions Use this information to help you identify potential unsafe conditions in an IBM product that you are working Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.

  • Page 7: Guidelines For Servicing Electrical Equipment

    • To ensure proper grounding of components such as power supplies, pumps, blowers, fans, and motor generators, do not service these components outside of their normal operating locations. • If an electrical accident occurs, use caution, turn off the power, and send another person to get medical aid. © Copyright Lenovo 2014, 2015...

  • Page 8: Safety Statements

    Safety statements These statements provide the caution and danger information that is used in this documentation. Important: Each caution and danger statement in this documentation is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
  • Page 9 Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 © Copyright Lenovo 2014, 2015...
  • Page 10 Statement 4 ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
  • Page 11 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. © Copyright Lenovo 2014, 2015...
  • Page 12 Rack Safety Information, Statement 2 DANGER • Always lower the leveling pads on the rack cabinet. • Always install stabilizer brackets on the rack cabinet. • Always install servers and optional devices starting from the bottom of the rack cabinet. •...

  • Page 13: Start Here

    Start here You can solve many problems without outside assistance by following the troubleshooting procedures in this documentation and on the IBM Web site. This Problem Determination and Service Guide describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information.
  • Page 14 Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact IBM or an approved warranty service provider. To download the latest version of DSA, go to http://www. ibm.com/ support/entry/portal/docdisplay? brand=5000008&lndocid=SERV-DSA.
  • Page 15 If the blade server is incorrectly configured, a system function can fail to work when you enable it; if you make an incorrect change to the blade server configuration, a system function that has been enabled can stop working. 1. Make sure that all installed hardware and software are supported. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/ to verify that the blade server supports the installed operating system, optional devices, and software levels.

  • Page 16: Undocumented Problems

    Undocumented problems If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance.

  • Page 17: Chapter 1. Introduction

    Safety Information document. • Warranty Information This document contains information about the terms of the warranty. • Environmental Notices and User Guide This document contains translated environmental notices. • Integrated Management Module II User's Guide © Copyright Lenovo 2014, 2015...

  • Page 18: Notices And Statements In This Document

    This document explains how to use the functions of the IMM2 that is installed in an IBM server. The IMM2 works with IBM UEFI firmware to provide systems-management capability for System x® servers and blade servers. • Advanced Management Module Messages Guide This document provides a complete list of all non-device specific events and recommended actions, sorted by event ID.
  • Page 19 Notes: 1. Power, cooling, removable-media drives, external ports, and advanced system management are provided by the BladeCenter unit. 2. The operating system in the blade server must provide USB support for the blade server to recognize and use USB media drives and devices. The BladeCenter unit uses USB for internal communications with these devices.

  • Page 20: Blade Server Controls And Leds

    Blade server controls and LEDs Use this information for details about the controls and LEDs on the blade server. The following illustration identifies the buttons and information LEDs on the blade-server control panel. Power button NMI button Power LED KVM select Activity LED button/LED Location LED...
  • Page 21 Power-control button: Press this button to turn on or turn off the blade server. When the blade server is turned off, you can press and hold the power-control button to light the LEDs of failing components in the blade server. Note: The power-control button has effect only if local power control is enabled for the blade server.

  • Page 22: Turning On The Blade Server

    Hard disk drive activity LED (green): When this green LED is lit, it indicates that there is activity on the storage drive. Hard disk drive status LED (yellow): When this yellow LED is lit, it indicates that an error has occurred with the storage drive.

  • Page 23: Turning Off The Blade Server

    Turning off the blade server Use this information to turn off the blade server. When you turn off the blade server, it is still connected to power through the BladeCenter unit. The blade server can respond to requests from the service processor, such as a remote request to turn on the blade server.

  • Page 24: System-Board Switch

    CIOv expansion connector Interposer card connector Blade expansion connector System-board switch Use this information to locate and define system-board switch in the blade server. The following illustration shows the location of the system-board switch. SW1 switch block The following table describes the function of each switch in the switch block. Description Switch setting Switch number...

  • Page 25: System-Board Leds

    Description Switch setting Switch number Definition SW1 - 3 Real Time Clock (RTC) reset Normally open. Toggle to Resets the RTC. A reset RTC. momentary toggle is all that is required. To avoid excessive battery drain, do not leave this switch closed. SW1 - 4 Boot using the backup IMM2 The default position is off,...
  • Page 26 The following illustration shows the light path diagnostics panel under the blade server. BladeCenter HS23 Blade ServerProblem Determination and Service Guide...

  • Page 27: Chapter 2. Configuring The Blade Server

    • If you are managing the blade server by using the BladeCenter system console, press the KVM select button on the blade server (see “Blade server controls and LEDs” on page 4 for information). © Copyright Lenovo 2014, 2015...

  • Page 28: Setup Utility Menu

    • If you are managing the blade server from a remote location, see the IBMBladeCenter Management Module User's Guide, IBMBladeCenter Management Module Command-Line Interface Reference Guide, or IBMBladeCenter Serial over LAN Setup Guide for information and instructions. When the prompt <F1> Setup is displayed, press F1. If you have set an administrator password, you Step 3.
  • Page 29 Select this choice to view or change assignments for devices and input/output (I/O) ports. You can configure the remote console redirection, and enable or disable integrated Ethernet controllers and PCI slots. If you disable a device, it cannot be configured, and the operating system cannot detect it (disabling a device is equivalent to disconnecting the device).
  • Page 30 Select this choice to view the system management network interface port, the IMM2 MAC address, the current IMM2 IP address, and host name; define the static IMM2 IP address, subnet mask, and gateway address; specify whether to use the static IP address or have DHCP assign the IMM2 IP address;...

  • Page 31: Using Passwords

    Select this choice to enter the POST event viewer to view the UEFI diagnostic codes. – System Event Log Select this choice to view the system-event log. – Clear System Event Log Select this choice to clear the system-event log. •...

  • Page 32: Updating The Universal Unique Identifier (Uuid)

    To use the Boot Menu program, complete the following steps: Step 1. Turn off the server. Step 2. Restart the server. When the prompt <F12> Select Boot Device is displayed, press F12 . If a bootable USB mass Step 3. storage device is installed, a submenu item (USB Key/Disk) is displayed.
  • Page 33 <uuid_value> Up to 16-byte hexadecimal value assigned by you. [access_method] The access method that you selected to use from the following methods: • Online authenticated LAN access, type the command: [host <imm_internal_ip>] [user <imm_ user_id>][password <imm_password>] Where: imm_internal_ip The IMM internal LAN/USB IP address. The default value is 169.254.95.118. imm_user_id The IMM account (1 of 12 accounts).

  • Page 34: Updating The Dmi/Smbios Data

    imm_external_ip The external IMM LAN IP address. There is no default value. This parameter is required. imm_user_id The IMM account (1 of 12 accounts). The default value is USERID. imm_password The IMM account password (1 of 12 accounts). The default value is PASSW0RD (with a zero 0 not an O).
  • Page 35 – ibm_rndis_server_os.inf – device.cat • For Linux based operating systems: – cdc_interface.sh Step 4. After you install ASU, type the following commands to set the DMI: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> [access_method] asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> [access_method] asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> [access_method] Where: <m/t_model>...
  • Page 36 Examples that do use the userid and password default values: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>asu set SYSTEM_PROD_DATA. SysInfoSerialNum <s/n>asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> • Online KCS access (unauthenticated and user restricted): You do not need to specify a value for access_method when you use this access method. The KCS access method uses the IPMI/KCS interface.

  • Page 37: Using The Serverguide Setup And Installation Cd

    asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> –host <imm_ip> –user <imm_user_ id> –password <imm_password> Examples that do use the userid and password default values: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> –host <imm_ip> asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> –host <imm_ip> asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> –host <imm_ip> • Bootable media: You can also build a bootable media using the applications available through the ToolsCenter website at http://www.ibm.com/ support/entry/portal/docdisplay? brand=5000008&lndocid= TOOL-CENTER.

  • Page 38: Setup And Configuration Overview

    • Detects installed optional hardware devices and provides updated device drivers for most adapters and devices • Provides diskette-free installation for supported Windows operating systems • Includes an online readme file with links to tips for the hardware and operating-system installation Setup and configuration overview Use this information to setup and configure the blade server.

  • Page 39: Setting The Pxe Boot Protocol Using The Setup Utility

    2. The ServerGuide program stores information about the blade server model, service processor, hard disk drive controllers, and network adapters. Then, the program checks the CD for newer device drivers. This information is stored and then passed to the operating-system installation program. 3.

  • Page 40: Configuring Uefi Compatible Devices

    firmware and device drivers, and install the operating system. Several tools are available to help update the firmware and device drivers in the provisioning process. Use the instructions that are included with the downloaded files. Important: Installing the wrong firmware or device-driver update might cause the blade server to malfunction.

  • Page 41: Configuring The Gigabit Ethernet Controller

    Configuring the Gigabit Ethernet controller Use this information to locate the device drivers for the Gigabit Ethernet controller. One four-port Ethernet controller is integrated on the blade server system board. The controller provides a 1000 Mbps full-duplex interface for connecting to one of the Ethernet-compatible I/O modules in I/O-module bays 1 and 2, which enables simultaneous transmission and reception of data on the Ethernet local area network (LAN).

  • Page 42: Potential Conflicts With The Lan Over Usb Interface

    over USB interface. When they receive a response from the IMM2, they obtain the attributes that contain the IP address the IMM2 is using for the LAN over USB interface. Potential conflicts with the LAN over USB interface In some situations, the IMM2 LAN over USB interface can conflict with certain network configurations, applications, or both.

  • Page 43: Configuring The Lan Over Usb Interface Manually

    Configuring the LAN over USB interface manually For more information about LAN over USB configuration on different operating systems, see http://www- 947.ibm.com/ support/entry/portal/docdisplay? brand=5000008&lndocid=MIGR-5083207. The IMM2 using the LAN over USB interface requires operating-system drivers and other configuration. The firmware update package or Advanced Settings Utility attempt to perform the setup automatically, if needed. If the automatic setup fails or if you prefer to set up the LAN over USB manually, use one of the following processes.
  • Page 44 LAN over USB Linux Driver Installation Use this information to install the LAN over USB driver for Linux. Current versions of Linux, such as RHEL5 Update 2 and SLES10 Service Pack 2, support the LAN over USB interface by default. This interface is detected and displayed during the installation of these operating systems.

  • Page 45: Chapter 3. Parts Listing

    The following replaceable components are available for the IBMBladeCenter HS23 Type 7875 or 1929 blade server. For an updated parts listing on the web, go to http://www.ibm.com/supportportal/. Note: The illustrations in this document might differ slightly from your hardware. © Copyright Lenovo 2014, 2015...
  • Page 46 For information about the terms of the warranty and getting service and assistance, see the Warranty Information document. CRU part CRU part Description number (Tier number (Tier Index Cover 68Y8691 Expansion card, 1Gb 4-port PCI-E Ethernet Adapter (CFFh) 44W4488 Expansion card, Broadcom 4-port 10Gb Ethernet Adapter (CFFh) 46M6165 Expansion card, Broadcom 2-port 10Gb Ethernet Adapter (CFFh) 46M6169...
  • Page 47 CRU part CRU part Description number (Tier number (Tier Index Expansion card, Brocade 2-port 10Gb FCoE Network Adapter (CFFh) 81Y1654 Expansion card, Emulex 2-port 40Gb Infiniband Expansion Card (CFFh) 60Y0927 Expansion card, Emulex 2–port 10Gb Virtual Fabric Adapter II 81Y3121 Expansion card, Emulex 2–port 10Gb Virtual Fabric Adapter II 46C9280 Expansion card, IBM 300 GB High IOPS MLC Modular Adapter...
  • Page 48 CRU part CRU part Description number (Tier number (Tier Index Microprocessor, Intel Xeon Processor E5-2665 8C 2.4GHz 20MB Cache 49Y8142 1600MHz 115W Microprocessor, Intel Xeon Processor E5-2667 6C 2.9GHz 15MB Cache 81Y5170 1600MHz 130W Microprocessor, Intel Xeon Processor E5-2643 4C 3.3GHz 10MB Cache 81Y5171 1600MHz 130W Microprocessor, Intel Xeon Processor E5-2670 8C 2.6GHz 20MB Cache...
  • Page 49 CRU part CRU part Description number (Tier number (Tier Index Microprocessor, Intel Xeon Processor E5-2690 V2 10C 3.0GHz 25MB 00Y2787 Cache 1866MHz 115W Microprocessor, Intel Xeon Processor E5-2695 V2 12C 2.4GHz 30MB 00Y2776 Cache 1866MHz 115W Microprocessor, Intel Xeon Processor E5-2697 V2 12C 2.7GHz 30MB cache 00Y2777 1866MHz 130W Filler, DIMM...
  • Page 50 CRU part CRU part Description number (Tier number (Tier Index Memory, 8GB 2R x 8 1866 MHz VLP RDIMM 1.5V (for use with Intel Xeon 46W0706 Processor E5-2600 V2 series) Memory, 8GB 2R x 8 1600 MHz VLP RDIMM 1.35V (for use with Intel Xeon 46W0710 Processor E5-2600 V2 series) Memory, 16GB 2R x 4 1866 MHz VLP RDIMM 1.5V (for use with Intel Xeon...
  • Page 51 CRU part CRU part Description number (Tier number (Tier Index Filler, 2.5-inch hot-swap hard disk drive 44T2248 Filler, Microprocessor/heat sink 68Y8690 System board Type 7875 - A3Y, A4Y, B4Y, B5Y, B6Y, C9Y, CAY, CBY, CCY, D2Y, E7Y, 00YL061 E8Y, E9Y, EAY, EBY, F2Y, G3Y, G4Y, 93Y, C6Y, C7Y, C8Y, E4Y, E5Y, E6Y, 91Y, 92Y, A1Y, A2Y, B1Y, B2Y, B3Y, C1Y, C2Y, C3Y, C4Y, C5Y, D1Y, E1Y, E2Y, E3Y, F1Y, G1Y, G2Y System board...

  • Page 52: Consumable And Structural Parts

    Consumable and structural parts Consumable and structural parts are not covered by the IBM Statement of Limited Warranty. Description Index Part number Bezel, blade 00MW063 To order a consumable or structural part, go to http://www.ibm.com. If you need help with your order, call the toll-free number that is listed on the retail parts page, or contact your local IBM representative for assistance.

  • Page 53: Chapter 4. Removing And Replacing Blade Server Components

    (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component. © Copyright Lenovo 2014, 2015...

  • Page 54: System Reliability Guidelines

    • For a list of supported optional devices for the blade server, see http://www.ibm.com /systems/info/ x86servers/ serverproven/compat/us/. System reliability guidelines Use this information to make sure that the blade server meets the proper cooling and reliability guidelines. To help make sure that proper cooling and system reliability requirements are met, review the following guidelines: •...

  • Page 55: Removing The Blade Server From The Bladecenter Unit

    If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Removing the blade server from the BladeCenter unit Use these instructions to remove the blade server from the BladeCenter unit. The following illustration shows how to remove a single-width type of blade server or blade filler from a BladeCenter unit.
  • Page 56 The following illustration shows how to install a blade server into a BladeCenter unit. The appearance of your BladeCenter unit might be different; see the documentation for your BladeCenter unit for additional information. To install a blade server in a BladeCenter unit, complete the following steps. Statement 21 CAUTION: Hazardous energy is present when the blade server is connected to the power source.

  • Page 57: Removing And Replacing Tier 1 Customer Replaceable Units (Crus)

    power-on LED flashes rapidly, and the power-control button on the blade server does not respond until this process is complete. Step 6. Turn on the blade server (see “Turning on the blade server” on page 6 for instructions). Step 7. Make sure that the power-on LED on the blade server control panel is lit continuously, indicating that the blade server is receiving power and is turned on.

  • Page 58: Installing The Battery

    Step 6. Use one finger to press the top of the battery clip away from the battery. The system battery pops up when it is released. Step 7. Use your thumb and index finger to lift the battery from the socket. Step 8.
  • Page 59 • Throw or immerse into water • Heat to more than 100° C (212° F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations. Notes: 1. The following illustration shows how to install the battery in the system board. 2.

  • Page 60: Removing A Hot-Swap Storage Drive

    Step 10. Install the cover onto the blade server (see “Installing the blade server cover” on page 73). Step 11. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 39). Step 12.

  • Page 61: Removing A Memory Module

    Step 1. Identify the storage bay (storage bay 0 or storage bay 1) in which the hot-swap storage drive will be installed (see “Blade server connectors” on page 7). Step 2. If a storage-bay filler is installed, remove it from the blade server by pulling the release lever and sliding the filler away from the blade server (see “Removing a hot-swap storage drive”...
  • Page 62 DIMM Retaining clip Note: DIMMs or DIMM fillers must occupy DIMM connectors 1, 2, 13, 14, 15, and 16 for proper cooling. To remove a DIMM, complete the following steps: Step 1. Before you begin, read “Safety” on page iii and “Installation guidelines” on page 37. Step 2.

  • Page 63: Installing A Memory Module

    Step 9. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a memory module Use these instructions to install memory modules in the blade server. The blade server has a total of sixteen direct inline memory module (DIMM) slots.
  • Page 64 Important: The memory configuration of channel 0 must match that of channel 2, and the memory configuration of channel 1 must match that of channel 3. For example, if a 4 GB Dual Rank DIMM is installed into the DIMM connector 3 (channel 0), then a 4 GB Dual Rank DIMM must also be installed into the DIMM connector 7 (channel 2).

  • Page 65: Removing A Usb Flash Key

    DIMM Retaining clip Make sure that the retaining clips are in the open position, away from the center of the DIMM connector. Turn the DIMM so that the DIMM keys align correctly with the DIMM connector on the system board. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently.

  • Page 66: Installing A Usb Flash Key

    To remove the USB Flash key, complete the following steps. Step 1. Before you begin, read “Safety” on page iii and “Installation guidelines” on page 37. Step 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit”...
  • Page 67 • 10Gb interposer card Removing a CIOv-form-factor expansion card Use these instructions to remove a CIOv-form-factor expansion card in the blade server. The following illustration shows how to remove a vertical-combination-I/O (CIOv) expansion card. Expansion card To remove a CIOv expansion card, complete the following steps: Step 1.
  • Page 68 To remove a CFFh expansion card, complete the following steps: Step 1. Before you begin, read “Safety” on page iii and “Installation guidelines” on page 37. Step 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit”...

  • Page 69: Installing An I/O Expansion Card

    Step 5. Locate the 10Gb interposer card. Step 6. Rotate the expansion-card standoffs to the open position. Step 7. Use your fingers to hold the edge of the interposer card where it connects to the connector on the system board; then, lift the card vertically up. Installing an I/O expansion card The following sections describe how to install the following expansion cards: •...
  • Page 70 Installing a horizontal-compact-form-factor expansion card Use these instructions to install a compact-form-factor expansion card in the blade server. The blade server supports a horizontal-combination-form-factor (CFFh) expansion card. The following illustration shows how to install a CFFh expansion card. Attention: If the expansion card is not running at the speed supported by the card, you can change the maximum speed of the PCIe bus in the Setup Utility by selecting System Settings and Devices and I/O Ports.

  • Page 71: Removing The Control Panel

    Interposer card Expansion Card Standoff To install a 10Gb interposer card, complete the following steps: Step 1. Locate the blade server interposer card connector (see “Blade server connectors” on page 7). Step 2. If a horizontal-combination-form-factor (CFFh) expansion card is installed on the expansion connector, remove it (see “Removing a horizontal-compact-form-factor expansion card”...

  • Page 72: Installing The Control Panel

    Step 1. Before you begin, read “Safety” on page iii and “Installation guidelines” on page 37. Step 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 39). Step 3.

  • Page 73: Removing A Blade Handle

    Removing a blade handle Use these instructions to remove a blade handle. The following illustration shows how to remove a blade handle. To remove a blade handle, complete the following steps. Step 1. Before you begin, read “Safety” on page iii and “Installation guidelines” on page 37. Step 2.

  • Page 74: Removing And Replacing Tier 2 Customer Replaceable Units (Crus)

    Step 1. Orient the blade server with the cover side down and the bezel towards you. Step 2. Locate where you will be installing the blade handle. Note: The left handle and right handle are not the same part. To identify where the blade handle should be installed, see the illustration and parts listing provided in Chapter 3 “Parts listing”...

  • Page 75: Installing An Optional Expansion Unit

    Expansion unit Blade server cover release Blade server cover release Step 1. Before you begin, read “Safety” on page iii and “Installation guidelines” on page 37. Step 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit”...
  • Page 76 1. All devices should be installed in an expansion unit before attaching it to the blade server. 2. After you install one or more expansion units on your blade server, the combined blade server and expansion units together occupy adjacent blade bays in the BladeCenter unit. Enough power modules must be installed in the BladeCenter unit to power the blade bays in which you install the blade server and expansion units.

  • Page 77: Removing A Microprocessor And Heat Sink

    Step 8. If this is the last expansion blade being installed, install the cover provided with the expansion unit (see “Installing the blade server cover” on page 73). Step 9. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit”...
  • Page 78 B are “L” for smaller low core microprocessors, and “H” for larger high core microprocessors. Installation Tool B supports the following families of microprocessors: E5-26xx, E5-46xx, E5-26xx v2, E5-46xx v2. Microprocessor Installation Tools A and B are shown in the following illustration. Installation tool Installation tool Microprocessor...
  • Page 79 Microprocessor retainer Release lever Release lever Note which release lever is labeled as the first release lever to open and open it. Open the second release lever on the microprocessor socket. Open the microprocessor retainer. Note: Do not touch the microprocessor contacts. Contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket.
  • Page 80 Figure 3. Installation tool handle adjustment Align the installation tool with the alignment pins on the microprocessor socket and lower the tool on the microprocessor. The installation tool rests flush on the socket only if aligned correctly. Installation tool Microprocessor Alignment pins Twist the handle on the installation tool clockwise and lift the microprocessor out of the socket.

  • Page 81: Installing A Microprocessor And Heat Sink

    Installing a microprocessor and heat sink Use this information to install a microprocessor and heat sink in the blade server. The following notes describe the type of microprocessor that the server supports and other information that you must consider when you install a microprocessor: •...
  • Page 82 Installation tool Installation tool Microprocessor Cover Microprocessor Microprocessor Installation Tool A Microprocessor Installation Tool B Figure 4. Microprocessor installation tools Attention: 1. Do not use any tools or sharp objects to lift the release levers on the microprocessor socket. Doing so might result in permanent damage to the system board.
  • Page 83 Note which release lever is labeled as the first release lever to open and open it. Open the second release lever on the microprocessor socket. Open the microprocessor retainer. Step 4. Install the microprocessor in the microprocessor socket: If a dust cover is installed over the microprocessor socket, lift the dust cover from the socket. Store the dust cover in a safe place.
  • Page 84 • If using Installation Tool A, twist the handle on the microprocessor tool assembly counterclockwise to the open position to insert the microprocessor into the socket, and lift the installation tool out of the socket. • If using Installation Tool B, twist the handle of the installation tool assembly counterclockwise until the microprocessor is inserted into the socket, and lift the installation tool out of the socket.
  • Page 85 Microprocessor retainer Release lever Release lever Close the microprocessor retainer on the microprocessor socket. Identify which release lever is labeled as the first release lever to close and close it. Close the second release lever on the microprocessor socket. If a socket cover is installed over the microprocessor retainer, it is released as you close the retainer.

  • Page 86: Thermal Grease

    Press firmly on the heat sink. Align the screws on the heat sink with the holes on the heat-sink retention module. Press firmly on the captive screws and tighten them with a screwdriver, alternating among the screws until they are tight. If possible, each screw should be rotated two full rotations at a time. Repeat until the screws are tight.

  • Page 87: Removing The System-Board Assembly

    Step 6. Continue with step Step 3 “Open the microprocessor socket” on page 66. Removing the system-board assembly Use this information to remove the system-board assembly from the blade server. The system-board assembly and must be replaced by a trained technician. When you replace the system board, you will replace the system board and blade base as one assembly.

  • Page 88: Removing And Replacing Consumable And Structural Parts

    • DIMMs. See “Installing a memory module” on page 47. • USB module. See “Installing a USB Flash key” on page 50. • I/O expansion cards. See “Installing a CIOv-form-factor expansion card” on page 53, “Installing a horizontal-compact-form-factor expansion card” on page 54, and “Installing a 10Gb interposer card”...

  • Page 89: Installing The Blade Server Cover

    Blade server cover Cover pins Blade server cover release Blade server cover release To open the blade server cover, complete the following steps: Step 1. Before you begin, read “Safety” on page iii and “Installation guidelines” on page 37. Step 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit”...

  • Page 90: Removing The Bezel Assembly

    Step 2. If you removed an expansion unit from the blade server, install it now (see “Installing an optional expansion unit” on page 59). Step 3. Lower the cover so that the slots at the rear slide down onto the pins at the rear of the blade server, as shown in the illustration.

  • Page 91: Installing The Bezel Assembly

    To remove the bezel assembly, complete the following steps. Step 1. Before you begin, read “Safety” on page iii and “Installation guidelines” on page 37. Step 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit”...
  • Page 92 Step 1. If an optional expansion unit is installed, remove it (see “Removing an optional expansion unit” on page 58). Step 2. If the control panel was removed, install it (see “Installing the control panel” on page 56). Step 3. Orient the bezel with the front of the blade server, aligning the screw holes on the bezel with the holes on the blade server.

  • Page 93: Chapter 5. Diagnostics

    81. If the blade server is halted and no error message is displayed, see “Troubleshooting tables” on page 188 and “Solving undetermined problems” on page 262. • For intermittent problems, check the error log; see “Event logs” on page 79 and “IBM Dynamic System Analysis Preboot diagnostic program” on page 209. © Copyright Lenovo 2014, 2015...

  • Page 94: Performing The Checkout Procedure

    • If no LEDs are lit on the blade server front panel, verify the blade server status and errors in the Advanced- Management-Module Web interface; also see “Solving undetermined problems” on page 262. • If device errors occur, see “Troubleshooting tables” on page 188. Performing the checkout procedure Use this information to perform the checkout procedure for the blade server.

  • Page 95: Event Logs

    The DSA Preboot diagnostic programs are stored in read-only memory and collect and analyze system information to aid in diagnosing server problems. The diagnostic programs collect the following information about the server: – Drive health information – Event logs for ServeRAID controllers and service processors –...

  • Page 96: Viewing Event Logs Without Restarting The Blade Server

    To view the POST event log or system-event log, complete the following steps: 1. Turn on the blade server. 2. When the prompt <F1> Setup is displayed, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the event logs. 3.

  • Page 97: Post

    Table 5. Methods for viewing event logs Condition Action The blade server is not hung and is connected to a network. Use any of the following methods: • In a web browser, type the IP address of the advanced management module and go to the Event Log page. •...
  • Page 98 For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event. Event description The logged message string that appears for an event. Explanation Additional information to explain why the event occurred. Severity An indication of the level of concern for the condition. The following severities can be displayed: Table 6.
  • Page 99 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 100 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 101 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 102 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 103 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 104 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 105 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 106 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 107 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 108 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 109 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 110 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 111 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 112 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 113 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 114 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 115 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 116 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 117 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 118 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 119 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 120 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.

  • Page 121: Imm Error Messages

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 122 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 123 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 124 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 125 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 126 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 127 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 128 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 129 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 130 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 131 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 132 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 133 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 134 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 135 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 136 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 137 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 138 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 139 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 140 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 141 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 142 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 143 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 144 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 145 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 146 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 147 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 148 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 149 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 150 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 151 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 152 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 153 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 154 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 155 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 156 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 157 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 158 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 159 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 160 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 161 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 162 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 163 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 164 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 165 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 166 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 167 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 168 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 169 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 170 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 171 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 172 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 173 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 174 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 175 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 176 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 177 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 178 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 179 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 180 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 181 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 182 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 183 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 184 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 185 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 186 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 187 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 188 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 189 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 190 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 191 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 192 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 193 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 194 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 195 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 196 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 197 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 198 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 199 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 200 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 201 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 202 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 203 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.

  • Page 204: Troubleshooting Tables

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.

  • Page 205: Hard Disk Drive Problems

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Symptom Action A cover lock is broken, an LED...

  • Page 206: Intermittent Problems

    Intermittent problems Use this information to resolve intermittent problems with the blade server. IBM updates the support website with the latest tips and techniques that you can use to resolve any problems. Go to the BladeCenter support search website at http://www.ibm.com/supportportal/ to see if any service bulletins have been generated.

  • Page 207: Memory Problems

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Symptom Action All keyboard and mouse...

  • Page 208: Monitor Or Video Problems

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Symptom Action The amount of system memory...

  • Page 209: Network Connection Problems

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Symptom Action The screen is blank.

  • Page 210: Optional-Device Problems

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Symptom Action One or more blade servers are...

  • Page 211: Power Error Messages

    Power error messages Use this information to diagnose and resolve power error messages for the blade server. IBM updates the support website with the latest tips and techniques that you can use to resolve any problems. Go to the BladeCenter support search website at http://www.ibm.com/supportportal/ to see if any service bulletins have been generated.
  • Page 212 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Message Action System over recommended voltage for +12...
  • Page 213 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Message Action System over recommended 5 V fault.

  • Page 214: Power Problems

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Message Action System under recommended voltage for...
  • Page 215 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Symptom Action The power-control button does...

  • Page 216: Removable-Media Drive Problems

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Symptom Action 1) Optional expansion unit (if one is installed).

  • Page 217: Serverguide Problems

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Symptom Action All removable-media drive...

  • Page 218: Service Processor Problems

    Symptom Suggested action TheServerGuide Setup and • Make sure that the CD drive is associated with the blade server that you are Installation CD will not start. configuring. • Make sure that the blade server supports the ServerGuide program and has a bootable CD (or DVD) drive.

  • Page 219: Universal Serial Bus (Usb) Port Problems

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Symptom Action You suspect a software...

  • Page 220: Light Path Diagnostics

    Light path diagnostics Use this information as an overview of light path diagnostics. Light path diagnostics is a system of LEDs on the control panel and on various internal components of the blade server or expansion unit. When an error occurs, LEDs can be lit throughout the blade server or expansion unit to help identify the source of the error.

  • Page 221: Blade Server Light Path Diagnostics Leds

    The following illustration shows the light path diagnostics panel under the blade server. Blade server light path diagnostics LEDs Use this information to diagnose and resolve possible errors displayed by the light path diagnostic LEDs. The following table describes the LEDs on the light path diagnostics panels, on the system board, and on the optional expansion unit and suggested actions to correct the detected problems.
  • Page 222 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 223 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 224 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.

  • Page 225: Ibm Dynamic System Analysis Preboot Diagnostic Program

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.

  • Page 226: Diagnostic Text Messages

    6. From the diagnostic programs screen, select the test that you want to run and follow the instructions on the screen. For additional information, see the Dynamic System Analysis Installation and User's Guide, which is available at http://www.ibm.com/ support/entry/portal/docdisplay? brand=5000008&lndocid= SERV-DSA.

  • Page 227: Viewing The Test Results

    The result is followed by an error code or other additional information about the error. Viewing the test results Use this information to view the test results of the blade server. You can use one of the following methods to access the test log when the tests are completed: •...
  • Page 228 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 229 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 230 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 231 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 232 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 233 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 234 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 235 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 236 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 237 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 238 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 239 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 240 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 241 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 242 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 243 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 244 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 245 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 246 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 247 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 248 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...

  • Page 249: Emulex Ethernet Device Tests

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 250 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...

  • Page 251: Cpu Stress Tests

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 252 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...

  • Page 253: Memory Self Tests

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 254 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 255 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 256 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 257 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 258 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 259 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 260 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 261 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 262 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 263 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...

  • Page 264: Optical Drive Self Tests

    Optical drive self tests Use this information to diagnose and resolve optical drive self-test errors. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts.
  • Page 265 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 266 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...
  • Page 267 • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...

  • Page 268: Storage Drive Self Tests

    • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Description Error code Action...

  • Page 269: Tape Alert Flags

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See Chapter 3 “Parts listing” on page 29 to determine which components are consumable, structural, or CRU parts. •...

  • Page 270: Recovering From A Uefi Update Failure

    Flag 13: Library Pick Retry (W) This flag is set when a high retry count threshold is passed during an operation to pick a cartridge from a slot before the operation succeeds. This flag is internally cleared when another pick operation is attempted. Flag 14: Library Place Retry (W) This flag is set when a high retry count threshold is passed during an operation to place a cartridge back into a slot before the operation succeeds.

  • Page 271: Out-Of-Band Manual Recovery Method

    Step 8. Restart the blade server (see “Turning on the blade server” on page 6). The system begins the power-on self-test (POST). Step 9. Boot the server to an operating system that is supported by the firmware update package that you downloaded.

  • Page 272: In-Band Automated Boot Recovery Method

    Step 5. Locate the UEFI boot block recovery switch (SW1-5) on the system board (see “System-board switch” on page 8). Step 6. Use your finger to move switch SW1-5 to the ON position. Step 7. Replace the cover and reinstall the blade server in the BladeCenter unit, making sure that the media tray is selected by the relevant blade server.

  • Page 273: Out-Of-Band Automated Boot Recovery Method

    Note: Use this method if the SYS BOARD LED on the light path diagnostics panel is lit and there is an AMM event log entry or Booting Backup Image is displayed on the firmware splash screen; otherwise, use the in- band manual recovery method.

  • Page 274: Nx Boot Failure

    Nx boot failure Configuration changes, such as added devices or adapter firmware updates, and firmware or application code problems can cause the server to fail POST (the power-on self-test). If this occurs, the server responds in either of the following ways: •...

  • Page 275: Keyboard Or Mouse Problems

    To check the general function of shared BladeCenter resources, complete the following tasks: • Make sure that: – The BladeCenter unit has the required power modules and is connected to a working power source. – Power management has been correctly set for your BladeCenter unit configuration. •...
  • Page 276 Make sure that the USB device is operational. If you are using a USB hub, make sure that the hub is operating correctly and that any software that the hub requires is installed. Connect the USB device directly to the USB port, bypassing the hub, to check its operation. Reseat the following components: 1.

  • Page 277: Network Connection Problems

    Note: Some BladeCenter unit types have several management-module components that might have to be tested or replaced (see the Installation Guide for your Advanced Management Module for more information). Step 8. Replace the Advanced Management Module (see the documentation for your BladeCenter unit). If these steps do not solve the problem, it is likely a problem with the blade server.

  • Page 278: Video Problems

    • The power-on LED on the blade server flashes slowly before you press the power-control button. Note: While the service processor in the blade server is initializing and synchronizing with the management module, the power-on LED flashes rapidly, and the power-control button on the blade server does not respond.
  • Page 279 Notes: When you are diagnosing a problem in the blade server, you must determine whether the problem is in the blade server or in the BladeCenter unit. • If all of the blade servers have the same symptom, the problem is probably in the BladeCenter unit. For more information, see the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit.

  • Page 280: Problem Determination Tips

    b. System board c. Microprocessor If the problem is solved when you remove an I/O expansion card from the blade server but the problem recurs when you reinstall the same card, suspect the I/O expansion card; if the problem recurs when you replace the card with a different one, suspect the system board.

  • Page 281: Appendix A. Getting Help And Technical Assistance

    If you suspect a software problem, see the documentation for the operating system or program. © Copyright Lenovo 2014, 2015...

  • Page 282: Using The Documentation

    Using the documentation Information about your IBM system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs.

  • Page 283: Hardware Service And Support

    For more information about Support Line and other IBM services, see http://www.ibm.com/services or see http://www.ibm.com/planetwide for support telephone numbers. In the U.S. and Canada, call 1-800-IBM- SERV (1-800-426-7378). Hardware service and support You can receive hardware service through your IBM reseller or IBM Services. To locate a reseller authorized by IBM to provide warranty service, go to http://www.ibm.com/partnerworld and click Business Partner Locator.
  • Page 284 BladeCenter HS23 Blade ServerProblem Determination and Service Guide...

  • Page 285: Appendix B. Notices

    Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Cell Broadband Engine is a trademark of Sony Computer Entertainment, Inc., in the United States, other countries, or both and is used under license therefrom. © Copyright Lenovo 2014, 2015...

  • Page 286: Important Notes

    Intel, Intel Xeon, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates.

  • Page 287: Documentation Format

    Risks that are posed by the presence of excessive particulate levels or concentrations of harmful gases include damage that might cause the device to malfunction or cease functioning altogether. This specification sets forth limits for particulates and gases that are intended to avoid such damage. The limits must not be viewed or used as definitive limits, because numerous other factors, such as temperature or moisture content of the air, can influence the impact of particulates or environmental corrosives and gaseous contaminant transfer.

  • Page 288: Telecommunication Regulatory Statement

    Telecommunication regulatory statement This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks. Further certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions. Electronic emission notices When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor.

  • Page 289: Taiwan Bsmi Rohs Declaration

    Taiwan BSMI RoHS declaration Appendix B. Notices...
  • Page 290 BladeCenter HS23 Blade ServerProblem Determination and Service Guide...

  • Page 291: Index

    I/O expansion card 51, 53 removing code updates programs, overview collecting data programs, starting compact-form-factor expansion card text message format installing diagnostic error codes I/O expansion card 51, 54 diagnostic text messages removing 51–52 aborted © Copyright Lenovo 2014, 2015...
  • Page 292 failed BIOS update not applicable DIMM x error passed Ethernet device error codes user aborted format, diagnostic code warning diagnostic tools 77–78 keyboard and mouse 254, 256–257, 259 diagnostics light path diagnostic LEDs DIMM. disabling USB in-band interface from Advanced Management Module (AMM) media tray from IMM2 memory...
  • Page 293 IMM error log specifications IMM error messages supported 2, 47 IMM event log memory problems IMM self test error codes memory settings 166-901-xxx messages 166-902-xxx diagnostic 166-903-xxx messages, error 166-904-xxx POST 166-905-xxx microprocessor 166-906-xxx connectors 166-907-xxx © Copyright Lenovo 2014, 2015...
  • Page 294 install guidelines processor summary information removal guidelines product data specifications publications microprocessor options related microprocessor problems PXE boot agent utility program minimum configuration using monitor problems Real Time Clock reset switch network connection problems 193, 261 recovering from a BIOS failure Network operating system (NOS) installation recovering from a UEFI failure with ServerGuide...
  • Page 295 Taiwan BSMI RoHS declaration Taiwan import and export contact information telecommunication regulatory statement telephone numbers 266–267 thermal grease, replacing thermal material heat sink trademarks © Copyright Lenovo 2014, 2015...
  • Page 296 BladeCenter HS23 Blade ServerProblem Determination and Service Guide...
  • Page 298 Part Number: 00KC215 Printed in China (1P) P/N: 00KC215...
  • Page 299 *1P00KC215*...

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