Lenovo HX1310 Installation And Service Manual
  1. Manuals
  2. Brands
  3. Lenovo Manuals
  4. Server
  5. HX1310
  6. Installation and service manual
Lenovo HX1310 Installation And Service Manual

Lenovo HX1310 Installation And Service Manual

Converged systems converged hx series
Hide thumbs
1
2
Table Of Contents
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
897
898
899
900
901
902
903
904
905
906
907
908
909
910
911
912
913
914
915
916
917
918
919
920
921
922
923
924
925
926
927
928
929
930
931
932
933
934
935
936
937
938
939
940
941
942
943
944
945
946
947
948
949
950
951
952
953
954
955
956
957
958
959
960
961
962
963
964
965
966
967
968
969
970
971
972
973
974
975
976
977
978
979
980
981
982
983
984
985
986
987
988
989
990
Table of Contents

Advertisement

Quick Links

Download this manual
HX1310, HX2310-E, HX3310, HX3310-F
Installation and Service Guide
Machine Type: 8693

Advertisement

Table of Contents
loading

Related Manuals for Lenovo HX1310

Summary of Contents for Lenovo HX1310

  • Page 1 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide Machine Type: 8693...
  • Page 2 User Guide documents on the Documentation CD. Third Edition (March 2017) © Copyright Lenovo 2016, 2017. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.

  • Page 3: Table Of Contents

    Series server ....1 Checkout procedure ... . The Lenovo Documentation CD ..About the checkout procedure .
  • Page 4 Updating the server configuration ..Removing the COM port bracket ..Sending DSA data to Lenovo ..Replacing the COM port bracket ..
  • Page 5 Taiwan product service ... Index....Appendix E. Notices ..© Copyright Lenovo 2016, 2017...
  • Page 6 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 7: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2016, 2017...

  • Page 8: Safety Statements

    Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with your system or optional device before you install the device. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 9 Do not: • Throw or immerse into water • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations. © Copyright Lenovo 2016, 2017...
  • Page 10 Statement 4 CAUTION: Use safe practices when lifting. ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) viii HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 11 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2016, 2017...
  • Page 12 Statement 15 CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended. Statement 17 CAUTION: The following label indicates moving parts nearby. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 13 • Always install stabilizer brackets on the rack cabinet. • Always install servers and optional devices starting from the bottom of the rack cabinet. • Always install the heaviest devices in the bottom of the rack cabinet. © Copyright Lenovo 2016, 2017...
  • Page 14 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 15: Chapter 1. The Lenovo Converged Hx Series Server

    4 HX Series models. The HX1310, model type AC1, contains a single processor and is most suited for remote office branch office (ROBO) deployments. The HX3310, model type AC2, is most suited for compute-heavy virtualized workloads such as virtual desktop infrastructure (VDI).
  • Page 16 You can obtain up-to-date information about the server and other Lenovo server products at http://shop.lenovo.com/us/ en/systems/. At http://www.ibm.com/support/mysupport/, you can create a personalized support page by identifying Lenovo products that are of interest to you. From this personalized page, you can subscribe to weekly email notifications about new technical documents, search for information and downloads, and access various administrative services.

  • Page 17: The Lenovo Documentation Cd

    You can scan the QR code using a QR code reader and scanner with a mobile device and get quick access to the Lenovo Service Information Web site. The Lenovo Service Information Web site provides additional information for parts installation and replacement videos, and error codes for server support.

  • Page 18: Related Documentation

    This document is in PDF format on the Lenovo Documentation CD. It contains translated environmental notices. • Lenovo License Agreement for Machine Code This document is in PDF format on the Lenovo Documentation CD. It provides translated versions of the Lenovo License Agreement for Machine Code for your product. • Important Notices This document is in printed format and comes with the server.

  • Page 19: Notices And Statements In This Document

    The documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in the server documentation. These updates are available from the Lenovo Web site. To check for updates, go to http://www.lenovo.com/support.
  • Page 20 • Two QuickPath Interconnect (QPI) links speed up to 9.6 GT per second Notes: • Use the Setup Utility program to determine the type and speed of the microprocessors. • For a list of supported microprocessors, see http://www.lenovo.com/ serverproven/. Memory (depending on the model): • Minimum: 64 GB •...
  • Page 21 Heat output: Approximate heat output: Chapter 1 The Lenovo Converged HX Series server...
  • Page 22 – Under no circumstance, can any combination of worst case workload and configuration result in system shutdown or design exposure at 40°C. • Chassis is powered on. • A3 - Derate maximum allowable temperature 1°C/175 m above 950 m. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 23: Rail And Supported Rack Specifications

    617 mm (24.29 inches) – 812 mm (31.97 inches) Rail length (measured when mounted on the rack, 836.8 mm (32.94 inches) starting from the front surface of the front mounting flange to the rear most point of the rail) Chapter 1 The Lenovo Converged HX Series server...

  • Page 24: What Your Server Offers

    Integrated Management Module 2.1 (IMM2.1) chassis event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to Lenovo Support or view the information as a text file or Hypertext Markup Language (HTML) file.
  • Page 25 • Lenovo ToolsCenter Suite CLI The Lenovo ToolsCenter Suite CLI program is a collection of server management tools that utilize a command-line interface program to manage firmware, hardware, and operating systems for CMM, IMM, and Flex-IOM based systems using the applications. Lenovo ToolsCenter Suite CLI is comprised of individual ToolsCenter application modules that are easily updated.
  • Page 26 The server provides a QR code on the system service label, which is on the cover of the server, that you can scan using a QR code reader and scanner with a mobile device to get quick access to the Lenovo Service Information Web site.

  • Page 27: Reliability, Availability, And Serviceability

    • Redundant hot-swap power supplies and redundant hot-swap fans • Redundant network interface card (NIC) support • Remind button to temporarily turn off the system-error LED • Remote system problem-determination support • ROM-based diagnostics • ROM checksums Chapter 1 The Lenovo Converged HX Series server...

  • Page 28: Server Controls, Leds, And Power

    Front view The following illustrations show the controls, LEDs, and connectors on the front of your server model. Figure 5. Front view: HX1310, HX3310, and HX3310-F Figure 6. Front view: HX2310-E • Rack release latches: Press the latches on each front side of the server to remove the server from the rack.

  • Page 29: Operator Information Panel

    This LED is controlled by the IMM. LCD operating panel assembly Use this information for an overview of the LCD operating panel assembly, which displays various types of information about the server. Chapter 1 The Lenovo Converged HX Series server...
  • Page 30 The following is an illustration of the LCD operating panel assembly menu options flow. Reset IMM to Reset IMM to Cle a r CMOS default settings default settings Soft Reset Hard Reset Figure 9. LCD operating panel assembly menu options flow HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 31 – Machine type and serial number – Universal Unique Identifier (UUID) string • System firmware levels: – UEFI code level – IMM code level – pDSA code level • IMM network information: Chapter 1 The Lenovo Converged HX Series server...

  • Page 32: Rear View

    • NMI button: Press this button to force a nonmaskable interrupt to the microprocessor. It allows you to blue screen the server and take a memory dump (use this button only when directed by the Lenovo service support). You might have to use a pen or the end of a straightened paper clip to press the button.
  • Page 33 During typical operation, the ac power LED is lit. For any other combination of LEDs, see “ac power-supply LEDs” on page 54. Chapter 1 The Lenovo Converged HX Series server...

  • Page 34: Server Components

    Server components The following illustration shows the major components in the server. Depending on the model, your server might look slightly different from the illustration in this topic. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 35 Orange can also indicate touch points on Chapter 1 The Lenovo Converged HX Series server...
  • Page 36 Fan 7 Fan 5 Fan 3 Fan 1 connector connector connector connector Figure 14. System-board internal connectors System-board external connectors The following illustration shows the external connectors on the system board. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 37 • Any system-board switch or jumper block that is not shown in the illustrations in this document are reserved. • If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches. Chapter 1 The Lenovo Converged HX Series server...
  • Page 38 • Changing the position of the UEFI boot backup jumper (J13) from pins 1 and 2 to pins 2 and 3 before the server is turned on alters which flash ROM page is loaded. Do not change the jumper pin position after the server is turned on. This can cause an unpredictable problem. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 39 You can also use it to force a blue-screen memory dump (use this button only when you are directed to do so by Lenovo Support). System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board.

  • Page 40: Server Power Features

    (the power-on LED will blink slowly), and one or more fans might start running to provide cooling while the server is connected to power. You can turn on the server by pressing the power-control button. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 41 • The Ethernet 1 connector supports Wake on LAN feature. • When you turn on the server with the graphical adapters installed, the Lenovo logo displays on the screen after approximately three minutes. This is normal operation while the system loads.
  • Page 42 PCI Express riser-card assembly. Otherwise, the Wake on LAN feature might not work. • The Integrated Management Module II (IMM2) can turn off the server as an automatic response to a critical system failure. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 43: Chapter 2. Configuring

    UpdateXpress System Pack or UpdateXpress image. The firmware for the server is periodically updated and is available for download on the Lenovo Web site. To check for the latest level of firmware, such as the UEFI firmware, device drivers, and integrated management module (IMM) firmware, go to http://www.ibm.com/support/ fixcentral.

  • Page 44: Configuring The Server

    The server provides Features on Demand software Ethernet support. You can purchase a Features on Demand software upgrade key for Fibre Channel over Ethernet (FCoE) and iSCSI storage protocols. For more information, see “Enabling Features on Demand Ethernet software” on page 39. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 45: Using The Setup Utility

    • Lenovo ToolsCenter Suite CLI Lenovo ToolsCenter Suite CLI is a collection of server management tools that utilize a command line interface program to manage firmware, hardware, and operating systems. And it covers the configuration function, which is an alternative to the Setup Utility for modifying UEFI settings. For more information about using this program, see “Lenovo ToolsCenter Suite CLI program”...

  • Page 46: Setup Utility Menu Choices

    Select this choice to view or change power capping to control consumption, processors, and performance states. – Operating Modes Select this choice to view or change the operating profile (performance and power utilization). – Legacy Support Select this choice to view or set legacy support. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 47 Note: In the legacy mode, your server spares limited ROM space for installed options. During legacy PXE boot, only four network interface cards (NICs) are supported and the extra NICs are disabled automatically. To enable the desired NIC connectors during legacy PXE boot, prioritize the desired NIC connectors by changing the Rom Execution Order or disable the undesired NIC connectors from the Enable/Disable Adapter Option ROM Support menu.
  • Page 48 Important: If the system-error LED on the front of the server is lit but there are no other error indications, clear the system-event log. Also, after you complete a repair or correct an error, clear the system-event log to turn off the system-error LED on the front of the server. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 49: Using The Boot Manager

    – POST Event Viewer Select this choice to enter the POST event viewer to view the POST error messages. – System Event Log Select this choice to view the system event log. – Clear System Event Log Select this choice to clear the system event log. •...

  • Page 50: Starting The Backup Server Firmware

    • Environmental monitor with fan speed control for temperature, voltages, fan failure, power supply failure, and power backplane failure. • Intelligent Platform Management Interface (IPMI) Specification V2.0 and Intelligent Platform Management Bus (IPMB) support. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 51: Using The Remote Presence And Blue-Screen Capture Features

    UEFI settings, restart the server, identify the server, and perform other management functions. Any standard Telnet client application can access the SOL connection. For more information about IMM, see the Integrated Management Module II User’s Guide at http://publib.boulder.ibm.com/infocenter/systemx/documentation/topic/com.lenovo.sysx.imm2.doc/ product_page.html. Using the remote presence and blue-screen capture features The remote presence and blue-screen capture features are integrated functions of the integrated management module 2.1 (IMM2.1).
  • Page 52 On a system that is connected to the server, open a Web browser. In the Address or URL field, type the IP address or host name of the IMM to which you want to connect. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 53: Configuring The Ethernet Controller

    Help. Lenovo ToolsCenter Suite CLI program The Lenovo ToolsCenter Suite CLI program is a collection of server management tools. Lenovo ToolsCenter Suite CLI also covers the configuration function, which is an alternative to the Setup Utility for modifying UEFI settings.

  • Page 54: Using Lenovo Xclarity Administrator

    To manage systems based on the network topology that is implemented in your environment, there are a number of different ways to connect manageable systems to the network and to set up the Lenovo XClarity Administrator. If you plan to use Lenovo XClarity Administrator to manage the server, you must check for the latest applicable Lenovo XClarity Administrator updates.
  • Page 55 Step 3. Copy and unpack the Lenovo ToolsCenter Suite CLI package, which also includes other required files, to the server. Make sure that you unpack the Lenovo ToolsCenter Suite CLI and the required files to the same directory. Step 4.

  • Page 56: Updating The Dmi/Smbios Data

    The Desktop Management Interface (DMI) must be updated when the system board is replaced. Use Lenovo ToolsCenter Suite CLI to update the DMI in the UEFI-based server. Lenovo ToolsCenter Suite CLI is an online tool that supports several operating systems. Make sure that you download the version for your operating system.
  • Page 57 Copy and unpack the Lenovo ToolsCenter Suite CLI package, which also includes other required files, to the server. Make sure that you unpack the Lenovo ToolsCenter Suite CLI and the required files to the same directory. In addition to the application executable (OneCLI or OneCLI64), the following files are required: •...
  • Page 58 3. Under ToolsCenter, select View ToolsCenter downloads. 4. Select Lenovo ToolsCenter Suite CLI. 5. Scroll down and click the link and download Lenovo ToolsCenter Suite CLI version for your operating system. Scroll down and look under Online Help to download the Lenovo ToolsCenter Suite CLI Users Guide.

  • Page 59: Configuring The Hx Series Appliance

    SYSTEM_PROD_DATA.SysInfoProdIdentifier “Lenovo Converged HX1310” onecli config set SYSTEM_PROD_DATA.SysInfoProdIdentifierEx “Lenovo Converged HX1310:” –override Legacy boot mode The Lenovo ToolsCenter Suite CLI program, or other means should be used to enable if not already enabled. onecli config set BootModes.SystemBootMode “Legacy Mode” BIOS optimization settings Lenovo recommends the following BIOS optimization settings to be used with the Lenovo Converged HX Series appliances.

  • Page 60: Modify Boot Options

    This option allows the OS (hypervisor) to control the node power. Many customers prefer this setting as it saves on OPEX. Use the Lenovo ToolsCenter Suite CLI program or other means to set the power performance bias to “OS Controlled”: onecli config set Power.PowerPerformanceBias “OS Controlled”...

  • Page 61: Chapter 3. Troubleshooting

    The documentation that comes with your operating system and software also contains troubleshooting information. Diagnosing a problem Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server. Step 1.
  • Page 62 Make sure that all installed hardware and software are supported. See http://www.lenovo.com/ serverproven/ to verify that the server supports the installed operating system, optional devices, and software levels. If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You...

  • Page 63: Undocumented Problems

    If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact Lenovo or an approved warranty service provider for assistance.

  • Page 64: Checkout Procedure

    To find service bulletins that are available for the Lenovo Converged HX Series server, go to http://www.lenovo.com/support and search for Type 8693, and retain. See also Nutanix Knowledge Base articles on the Nutanix Support Page: http://www.nutanix.com/support Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.

  • Page 65: Performing The Checkout Procedure

    Complete the following steps: Check the power supply LEDs (see “Power-supply LEDs” on page 54). Turn off the server and all external devices. Check all internal and external devices for compatibility at http://www.lenovo.com/ serverproven/. Check all cables and power cords.
  • Page 66 DSA Preboot also provides diagnostics for the following system components (when they are installed): 1. Emulex network adapter 2. IMM I2C bus 3. Memory modules 4. Microprocessors 5. SAS or SATA drives 6. LSI controller 7. Broadcom network adapter 8. FusionIO storage HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 67: Light Path Diagnostics

    9. Intel GPU 10. Nvidia GPU See “Running the DSA Preboot diagnostic programs” on page 61 for more information on running the DSA Preboot program on the server. • Troubleshooting by symptom These tables list problem symptoms and actions to correct the problems. See “Troubleshooting by symptom”...
  • Page 68 • Power cord • Five fans ac power-supply LEDs Use this information to view ac power-supply LEDs. The following minimum configuration is required for the dc LED on the power supply to be lit: HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 69 • Power supply • Power cord Note: You must turn on the server for the dc LED on the power supply to be lit. The following illustration shows the locations of the power-supply LEDs on the ac power supply. Figure 19. ac power-supply LEDs The following table describes the problems that are indicated by various combinations of the power-supply LEDs on an ac power supply and suggested actions to correct the detected problems.

  • Page 70: System Pulse Leds

    IMM2.1 code is in the loading process. 2. When this LED goes off momentarily, this indicates that the IMM2.1 code has loaded completely. 3. When this LED goes off momentarily and then starts blinking slowing (approximately HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 71: Event Logs

    Table 6. System pulse LEDs (continued) 1 Hz), this indicates that IMM2.1 is fully operational. You can now press the power-control button to power on the server. 4. If this LED does not blink within 30 seconds of connecting a power source to the server, (trained technician only) replace the system board.

  • Page 72: Viewing Event Logs Without Restarting The Server

    If you have installed Lenovo ToolsCenter Suite CLI, you can use it to view the system-event log (as the IPMI event log), or the IMM2 chassis event log (as the ASM event log), the operating-system event logs, or the merged Lenovo ToolsCenter Suite CLI log.

  • Page 73: Post

    • Run Lenovo ToolsCenter Suite CLI to view the diagnostic event log (requires IPMI driver) or create an output file that you can send to Lenovo service and support (using ftp or local copy). • Use IPMItool to view the system-event log (requires IPMI driver).

  • Page 74: Dynamic System Analysis

    Note: DSA Preboot might appear to be unresponsive when you start the program. This is normal operation while the program loads. Make sure that the server has the latest version of the DSA code. To obtain DSA code and the Dynamic System Analysis Installation and User's Guide, go to https://support.lenovo.com/us/ en/documents/LNVO-DSA. DSA edition DSA Preboot runs outside of the operating system;...

  • Page 75: Running The Dsa Preboot Diagnostic Programs

    • Intel GPU • Nvidia GPU If you are unable to restart the server or if you need comprehensive diagnostics, use DSA Preboot. For more information and to download the utilities, go to https://support.lenovo.com/us/ en/documents/LNVO-DSA. Running the DSA Preboot diagnostic programs Use this information to run the DSA Preboot diagnostic programs.

  • Page 76: Automated Service Request (Call Home)

    You can also send the DSA error log to the Support Web site to aid in diagnosing the server problems. Automated service request (call home) Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is detected. These tools can help Lenovo Support speed up the process of diagnosing problems.

  • Page 77: Troubleshooting By Symptom

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 78 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 79: Intermittent Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 80: Keyboard, Mouse, Or Usb-Device Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 81 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 82: Microprocessor Problems

    Use this information to solve monitor and video problems. Some Lenovo monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Page 83 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 84 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 85: Network Connection Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 86 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 87 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 88 • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 89: Serial-Device Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 90: Software Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 91: Universal Serial Bus (Usb) Port Problems

    • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. • Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 92: Solving Ethernet Controller Problems

    – If you directly connect two servers (without a hub), or if you are not using a hub with X ports, use a crossover cable. To determine whether a hub has an X port, check the port label. If the label contains an X, the hub has an X port. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 93: Solving Undetermined Problems

    • Any external devices • Surge-suppressor device (on the server) • Printer, mouse, and non-Lenovo devices • Each adapter • Hard disk drives • Memory modules: the minimum configuration requirement is 2 GB DIMM in slot 1 Step 4.

  • Page 94: Problem Determination Tips

    When you compare servers to each other for diagnostic purposes, consider them identical only if all the following factors are exactly the same in all the servers: • Machine type and model • UEFI firmware level • IMM firmware level HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 95: Recovering The Server Firmware (Uefi Update Failure)

    • Diagnostic program type and version level • Configuration option settings • Operating-system control-file setup See Appendix D “Getting help and technical assistance” on page 967 for information about calling Lenovo for service. Recovering the server firmware (UEFI update failure) Use this information to recover the server firmware.
  • Page 96 Step 18. Reinstall the coin-cell battery (see “Replacing the coin-cell battery” on page 140). Step 19. Reinstall the cover (see “Replacing the cover” on page 105). Step 20. Reconnect the power cord and any cables that you removed. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 97: In-Band Automated Boot Recovery Method

    Step 21. Restart the server. The system begins the power-on self-test (POST). Step 22. If these recovery efforts fail, contact your Lenovo service representative for support. In-band automated boot recovery method Use this information to recover the server firmware and restore the server operation to the primary bank.
  • Page 98 To specify the number of consecutive restart attempts that will trigger the Nx-boot failure feature, in the Setup Utility, click System Settings ➙ Recovery ➙ POST Attempts ➙ POST Attempts Limit. The available options are 3, 6, 9, and 255 (disable Nx-boot failure). HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 99: Chapter 4. Parts Listing, Lenovo Converged Hx Series Type 8693

    Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 100 For a list of structural parts, see “Structural parts” on page 90. Figure 23. Server components The following table lists the part numbers for the server replaceable components. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 101 PCIe Riser 1 assembly (1 x low-profile x16) 00KF624 00KF627 PCIe Riser 2 assembly (1 x low-profile x16; 1x full-height half-length x16) 00D0464 LCD system information display panel Media cage, simple 00MV388 Media cage, standard 00YJ756 Chapter 4 Parts listing, Lenovo Converged HX Series Type 8693...
  • Page 102 Cable, external USB 3.0, 3 m Cable, hard disk drive, Mini-SAS, 730 mm 00KC952 Cable, hard disk drive, Mini-SAS, 570 mm 00KC953 Cable, hard disk drive, Mini-SAS, 570 mm, round angle 00KC954 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 103 Mouse, USB, optical wheel, black 00MW370 00KF673 Operator information panel, 2.5-inch hard-disk-drive model Slide rail kit, universal, Gen-II 00KA593 49Y7928 Transceiver, QSFP+ 40GBASE-SR4 Transceiver UM KVM Module VGA+SD Dual RJ45 00AK143 Chapter 4 Parts listing, Lenovo Converged HX Series Type 8693...

  • Page 104: Structural Parts

    Consumable parts (parts that are purchased separately) are not covered by the Lenovo Statement of Limited Warranty. The following consumable parts are available for purchase from the Lenovo retail store. Index Description Part number SATADOM holder 00YJ758 Filler, fan 00MV380...
  • Page 105 Seychelles, Sierra Leone, Singapore, Sudan, Tanzania (United Republic of), Trinidad and Tobago, United Arab Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe 39M5158 Liechtenstein, Switzerland 39M5165 Chile, Italy, Libyan Arab Jamahiriya 39M5172 Israel Chapter 4 Parts listing, Lenovo Converged HX Series Type 8693...
  • Page 106 Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5240 Brazil HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 107: Chapter 5. Removing And Replacing Components

    Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 108: Replacing A Power Supply Unit (Psu)

    Replacing a power supply unit (PSU) The Lenovo Converged HX Series appliances use two power supply units. If you are using 208V input power, the two power supplies are redundant. One power supply can meet the needs of the node. Although losing one of the two power supplies does not impact the operation of a node, you should replace a failed power supply unit as soon as possible to restore redundancy.

  • Page 109: Replacing A Chassis Fan

    Replacing a network interface card (NIC) The Lenovo Converged HX Series appliances can support up to eight network ports: two or four 10 GbE ports (up to 2 NICs) and four 1 GbE ports on the system board. A node requires network connectivity to function as part of a cluster.

  • Page 110: Replacing A Host Bus Adapter (Hba)

    To replace a NIC, perform the following steps: 1. The Lenovo Converged HX Series appliances contain one or two NICs. For nodes with two NICs, ensure you verify which one has failed. Identify the failed NIC by either checking in XClarity Administrator or checking the indicator lights on the network ports.
  • Page 111 8. It is possible that the CRU shipped to you has an earlier version of the firmware such as 1.04.04 which should not be used in the Lenovo Converged HX Series appliances. You must use Lenovo XClarity Administrator or the Lenovo ToolsCenter Bootable Media Creator to update the firmware for the N2215 HBA to version 1.11.125 or later.

  • Page 112: Replacing A Memory Dimm

    11. Verify that the DIMM memory failure is resolved by checking the following: • No error in the post event log. • No error shown in Lenovo XClarity Administrator. • No error shown in Prism. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 113: Replacing A Microprocessor

    • Post error log in the IMM Replacing the system board Lenovo support may instruct you that the system board needs to be replaced. This is a level 2 CRU and should be performed by a trained Lenovo field representative.

  • Page 114: Replacing The Satadom Boot Drive

    Hardware Replacement Documentation. Replacing the SATADOM boot drive Lenovo support may instruct you that the SATADOM boot drive needs to be replaced. This is a level 2 CRU and should be performed by a trained Lenovo field representative. To replace the SATADOM, perform the following steps: 1.

  • Page 115: System Reliability Guidelines

    • When you install your new server, take the opportunity to download and apply the most recent firmware updates. This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance. To download firmware updates for your server, go to http://www.ibm.com/support/ fixcentral.

  • Page 116: Working Inside The Server With The Power On

    • Handle the device carefully, holding it by its edges or its frame. • Do not touch solder joints, pins, or exposed circuitry. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 117: Updating The Server Configuration

    39. Sending DSA data to Lenovo You can send DSA data to Lenovo with standard upload, standard upload with the system serial number, secure upload, and secure upload with the system serial number. Before you send diagnostic data to Lenovo, read the terms of use at http://www.ibm.com/de/support/ ecurep/terms.html.

  • Page 118: Removing And Replacing Consumable And Structural Parts

    Removing and replacing consumable and structural parts Replacement of consumable and structural parts is your responsibility. If Lenovo installs a consumable and structural part at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 119: Replacing The Cover

    Step 5. Press the blue tab on the cover-release latch and lift up the cover-release latch. Then, slide the cover to the rear. Cover Latch Figure 29. Cover removal Step 6. Lift the server cover off the server and set it aside. Attention: For proper cooling and airflow, replace the server cover before you turn on the server.

  • Page 120: Removing The Air Baffle

    Turn off the server and peripheral devices and disconnect the power cords and all external cables (see “Turning off the server” on page 27). Step 3. Remove the cover (see “Removing the cover” on page 104). HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 121: Replacing The Air Baffle

    Step 4. Grasp the air baffle, disengage pins from pin holes; then, lift the air baffle up and set it aside. Baffle pin Air baffle Baffle pin Baffle pin hole Baffle pin hole Figure 32. Air baffle removal Attention: For proper cooling and airflow, replace the air baffle before you turn on the server. Operating the server with the air baffle removed might damage server components.

  • Page 122: Removing The Eia Bracket

    If necessary, turn off the server and peripheral devices and disconnect the power cords and all external cables. Step 3. If the server has been installed in a rack, slide the server out from the rack enclosure. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 123: Replacing The Eia Bracket

    Step 4. Remove the screws from the EIA bracket. Note: Use the T8 torx wedge to remove the screws. Figure 34. Screw removal Step 5. Slightly side the EIA bracket to the right; then, remove it from the chassis. EIA bracket Figure 35.

  • Page 124: Removing And Replacing Tier 1 Crus

    Reconnect the external cables and power cords, if necessary. Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation.

  • Page 125: Removing Hot-Swap Hard Disk Drives

    For a list of supported hard disk drives, see http://www.lenovo.com/ serverproven/. • Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter.

  • Page 126: Removing A Memory Module

    EMC shield and filler panel from the bay or PCI or PCI Express adapter slot cover in the event that you later remove the device. • For a complete list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/.

  • Page 127: Memory Module Installation

    • The server supports only industry-standard double-data-rate 4 (DDR4) 2400 MHz PC4-19200 registered or load reduction, synchronous dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.lenovo.com/ serverproven/ for a list of supported memory modules for the server.
  • Page 128 • The server supports a maximum of 24 dual-rank RDIMMs or 24 quad-rank LRDIMMs. • The following table shows an example of the maximum amount of memory that you can install using RDIMMs: HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 129 Table 22. Maximum memory installation Number of DIMMs DIMM type Size Total memory Dual-rank RDIMM 16 GB 384 GB Dual-rank RDIMM 32 GB 768 GB Quad-rank LRDIMM 64 GB 1536 GB • The RDIMM options that are available for the server are 16 GB, and 32 GB. The server supports a minimum of 64 GB and a maximum of 768 GB of system memory using RDIMMs.

  • Page 130: Dimm Installation Sequence

    (single, dual, or quad), and organization, but not in speed. The channels run at the speed of the slowest DIMM in any of the channels. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 131: Memory Rank Sparing

    • The maximum available memory is reduced to half of the installed memory when memory mirrored channel is enabled. For example, if you install 64 GB of memory using RDIMMs, only 32 GB of addressable memory is available when you use memory mirrored channel. The following diagram lists the DIMM connectors on each memory channel.
  • Page 132 3, 6 6th set 7, 10 Two Microprocessors 1st set 1, 2 2nd set 13, 14 3rd set 4, 5 4th set 16, 17 5th set 8, 9 6th set 20, 21 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 133: Replacing A Memory Module

    Table 26. Memory rank sparing mode DIMM population sequence when single/dual/quad rank DIMMs are installed and the total number of DIMMs is even (continued) Number of installed DIMM connector population DIMMs microprocessors sequence on the system board 7th set 11, 12 8th set 23, 24 9th set...

  • Page 134: Removing A Pci Riser-Card Assembly

    Use this information to remove a PCI riser-card assembly. Note: PCI riser-card brackets must be installed even if you do not install an adapter. To remove a PCI riser-card assembly, complete the following steps: HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 135: Replacing A Pci Riser-Card Assembly

    Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 100. Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. Step 3. Remove the cover (see “Removing the cover” on page 104). Step 4.
  • Page 136 Step 5. Set any jumpers or switches on the adapter as directed by the adapter manufacturer. Step 6. Remove the PCI filler panel, if one is present, from the rear of the server. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 137: Removing The Dedicated Slotless Hba Controller

    Step 7. Align the PCI riser-card assembly with the PCI riser connector on the system board; then, press down firmly until the PCI riser-card assembly is seated correctly in the connector on the system board. 1U PCIe Riser 2 assembly (1x full-height half-length;...

  • Page 138: Replacing The Dedicated Slotless Hba Controller

    6. Insert the controller into the HBA connector on the system board until it is firmly seated. The retention brackets secure the controller in place when the controller is firmly seated into the connector. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 139: Removing An Adapter

    Retention bracket Dedicated slotless RAID connector Retention bracket Figure 48. Dedicated slotless HBA controller installation 7. If you are instructed to return the dedicated slotless HBA controller, follow all of the packaging instructions, and use any packaging materials for shipping that are supplied to you. 8.

  • Page 140: Replacing An Adapter

    PCI Express riser-card assembly. Otherwise, the active power management event signal will be disabled by the system-board logic, and the Wake on LAN feature might not work. However, after HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 141 • The server provides two PCI riser-card slots on the system board.The following table lists the supported PCI riser-card assembly configurations in the server. Table 31. Configuration 1 (HX1310 only) Configuration 1 PCI riser-card assembly...
  • Page 142 Reinstall the cover (see “Replacing the cover” on page 105). Step 10. Slide the server into the rack. Step 11. Reconnect the power cords and any cables that you removed. Step 12. Turn on the peripheral devices and the server. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 143: Removing A Thermal Kit (Hot-Swap Fan)

    Removing a thermal kit (hot-swap fan) Use this information to remove a thermal kit (hot-swap fan). Attention: It is not necessary to disconnect the power when removing the hot-swap fan. To ensure proper server operation, replace a failed hot-swap fan within 30 seconds. To remove a hot-swap-fan, complete the following steps: Step 1.
  • Page 144 Orient the fan over the fan slot in the fan assembly bracket so that the fan connector aligns with the connector on the system board. Fan tabs Fan 8 Fan connector on the system board Figure 54. Fan installation (1) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 145: Removing A Hot-Swap Ac Power Supply

    Step 5. Insert the fan into the fan slot in the fan assembly bracket and press it down until it is seated correctly in the slot and the fan connector is installed correctly to the connector on the system board. Figure 55.
  • Page 146 Step 4. Press and hold the release tab to the left. Grasp the handle and pull the power supply out of the server. Figure 56. Power supply removal HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 147: Replacing A Hot-Swap Ac Power Supply

    If you are instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing a hot-swap ac power supply Use this information to replace a hot-swap ac power supply. The following notes describe the type of power supply that the server supports and other information that you must consider when you install a power supply: •...
  • Page 148 If you are replacing a power supply to the server, attach the redundant power information label that comes with this option on the server cover near the power supplies. Figure 57. Redundant power information label HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 149: Removing A Hot-Swap Hard Disk Drive Backplane

    Removing a hot-swap hard disk drive backplane Use this information to remove a hot-swap hard disk drive backplane. To remove the hot-swap hard disk drive backplane, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 100.
  • Page 150 Align the backplane with the slots on the chassis. Carefully lower the hard disk drive backplane until it is fully seated in the chassis. Four 2.5-inch hot-swap-drive backplane Figure 59. Four 2.5-inch hot-swap-drive backplane installation HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 151: Removing The Coin-Cell Battery

    The following notes describe information that you must consider when replacing the coin-cell battery. • Lenovo has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the coin-cell battery, you must adhere to the following instructions.
  • Page 152 • To order replacement batteries, call 1-800-IBM-SERV within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, contact your Lenovo sales representative or Lenovo reseller. Note: After you replace the coin-cell battery, you must reconfigure the server and reset the system date and time.
  • Page 153 Step 5. Locate the coin-cell battery on the system board. Coin-cell battery Figure 61. Location of the coin-cell battery on system board If there is a rubber cover on the battery holder, use your fingers to lift the battery cover from the battery connector.

  • Page 154: Replacing The Coin-Cell Battery

    • To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, contact your Lenovo sales representative or Lenovo reseller. • After you replace the coin-cell battery, you must reconfigure the server and reset the system date and time.
  • Page 155 Step 6. Locate the coin-cell battery connector on the system board. Coin-cell battery Figure 63. Location of the coin-cell battery connector on system board Tilt the battery so that you can insert it into the socket on the side opposite the battery clip. Figure 64.

  • Page 156: Removing The Media Cage

    LCD operating panel assembly cables. After disconnecting the cables, slightly lift the release latch; then, carefully push the media cage out of the chassis and set it aside. Note: Remember the cable routing before disconnecting the cables from the system board. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 157: Replacing The Media Cage

    Release latch Operator information panel connector Front USB assembly connector LCD display cable connector Optical drive connector Figure 65. Media cage removal Step 5. If you are instructed to return the media cage, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 158: Removing The Front Usb Connector Assembly

    Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see “Removing the cover” on page 104). Step 3. Remove the media cage (see “Removing the media cage” on page 142). HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 159: Replacing The Front Usb Connector Assembly

    Step 4. Remove the front USB connector assembly from the media cage. Front USB assembly Figure 67. Front USB connector assembly removal for eight 2.5-inch hot-swap hard disk drive server configuration Step 5. If you are instructed to return the front USB connector assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 160: Removing The Front Video Connector Assembly

    Remove the media cage (see “Removing the media cage” on page 142). Step 5. Loosen the screws that secure the front video connector assembly to the media cage; then, remove the assembly from the media cage. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 161: Replacing The Front Video Connector Assembly

    Media cage Video connector Screws Figure 69. Front video connector assembly removal for eight 2.5-inch hot-swap hard disk drive server configuration Step 6. If you are instructed to return the front video connector assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the front video connector assembly Use this information to replace the front video connector assembly.

  • Page 162: Removing The Operator Information Panel Assembly

    Figure 71. Operator information panel assembly removal from media cage Step 6. If you are instructed to return the operator information panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 163: Replacing The Operator Information Panel Assembly

    Replacing the operator information panel assembly Use this information to replace the operator information panel assembly. To install the operator information panel, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 100.
  • Page 164 Figure 74. LCD system information display panel removal Step 8. If you are instructed to return the LCD system information display panel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 165: Replacing The Lcd System Information Display Panel

    Replacing the LCD system information display panel Use this information to replace the LCD system information display panel. To install the LCD system information display panel, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 100.

  • Page 166: Removing The Com Port Bracket

    Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables, if necessary. Step 3. Remove the cover (see “Removing the cover” on page 104). HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 167 Step 4. Disconnect the COM port bracket cable from the system board. COM port cable connector Figure 78. Disconnecting COM port bracket cable from system board Chapter 5 Removing and replacing components...

  • Page 168: Replacing The Com Port Bracket

    Turn off the server and peripheral devices and disconnect the power cords and all external cables. Step 3. If necessary, remove PCIe riser 2 assembly from the system board (see “Removing a PCI riser-card assembly” on page 120). HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 169 Step 4. Remove the expansion slot cover from the PCIe riser 2 assembly if one is present; then, install the COM port expansion slot cover onto the assembly. COM port expansion slot cover Expansion slot cover Figure 80. COM port expansion slot cover installation Step 5.

  • Page 170: Removing And Replacing Tier 2 Crus

    Step 11. Turn on the peripheral devices and the server. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 171 • Do not allow the thermal grease on the microprocessor and heat sink to come in contact with anything. Contact with any surface can contaminate the thermal grease and the microprocessor socket. • Do not use any tools or sharp objects to lift the locking levers on the microprocessor socket. Doing so might result in permanent damage to the system board.
  • Page 172 Attention: Do not touch the microprocessor contacts. Contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket. Step 8. Remove the microprocessor from the socket. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 173 Select the empty installation tool and ensure that the handle is in the open position. If the installation tool handle is not in the open position, use the following instructions for your installation tool: • When using the installation tool, lift the interlock latch and hold it up while you twist the microprocessor installation tool handle counterclockwise to the open position, and...
  • Page 174 Handle Installation tool Microprocessor Figure 88. Installation tool handle adjustment Figure 89. Installation Tool Lift the microprocessor out of the socket. Installation tool Microprocessor Figure 90. Installation tool removal HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 175: For Service Technician Only: Replacing A Microprocessor And Heat Sink

    • When installing multiple microprocessors, open one microprocessor socket at a time to avoid damaging other microprocessor socket contacts. • The server supports up to two multi-core microprocessors. See http://www.lenovo.com/ serverproven/ for a list of supported microprocessors. • The first microprocessor must always be installed in microprocessor socket 1 on the system board.
  • Page 176 Note: Removing the heat sink from the microprocessor destroys the even distribution of the thermal grease and requires replacing the thermal grease. • To order an additional optional microprocessor, contact your Lenovo sales representative or Lenovo reseller. • The microprocessor installation tool has the microprocessor installed on the tool, and may have a protective cover over the microprocessor.
  • Page 177 Step 5. Open the microprocessor socket release levers and retainer: Microprocessor release lever release lever Figure 92. Microprocessor socket levers and retainer disengagement Identify which release lever is labeled as the first release lever to open and open it. Open the second release lever on the microprocessor socket. Open the microprocessor retainer.
  • Page 178 • When using the installation tool, twist the handle of the installation tool assembly counterclockwise until the microprocessor is inserted into the socket, and lift the installation tool out of the socket. Handle Installation tool Microprocessor Figure 94. Installation tool handle adjustment HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 179 Figure 95. Installation Tool Figure 96. Installation tool removal Attention: • Do not press the microprocessor into the socket. • Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer. •...
  • Page 180 Close the microprocessor retainer on the microprocessor socket. Identify which release lever is labeled as the first release lever to close and close it. Close the second release lever on the microprocessor socket. Step 9. Install the heat sink. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 181 Attention: • Do not set down the heat sink after you remove the plastic cover. • Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. See “Thermal grease” on page 168 for more information.

  • Page 182: Thermal Grease

    Step 4. Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor; then, dispose of the cleaning pad after all of the thermal grease is removed. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 183: For Service Technician Only: Removing The System Board

    Reactivate any Features on Demand features. Instructions for automating the activation of features and installing activation keys is in the Features on Demand User's Guide. To download the document, go to https://fod.lenovo.com/lkms, log in, and click Help. To remove the system board, complete the following steps: Step 1.
  • Page 184 Step 11. Remove the hot-swap fans (see “Removing a thermal kit (hot-swap fan)” on page 129). Step 12. Open the system board retention lever. Figure 103. Retention lever location HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 185 Step 13. Loosen the two thumbscrews (one is near PCI slot 1 and one is near PCI slot 2). Thumbscrew System board handle Thumbscrew System board handle Figure 104. Thumbscrews disengagement Step 14. Grasp the system board handles and slide the system board toward the front of the server until it stops.

  • Page 186: For Service Technician Only: Replacing The System Board

    To install the system board, complete the following steps: Step 1. Read the safety information that begins on “Safety” on page v, “Handling static-sensitive devices” on page 102, and “Installation guidelines” on page 100. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 187 Step 2. Grasp the system board handles to align the system board with the chassis; then, lower the system board into the chassis and slide the system board toward the rear of the server until the system board is seated firmly into the locator pins on the chassis. Thumbscrew System board handle System board handle...
  • Page 188 Figure 107. System-board standoffs Step 3. Fasten the two thumbscrews (one is near PCI slot 2 and one is near the fan 5). Thumbscrew System board handle Thumbscrew System board handle Figure 108. Thumbscrews engagement HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 189: For Service Technician Only: Removing The Satadom

    Step 4. Close the system board retention lever. Figure 109. Retention lever location Step 5. Reinstall the hot-swap fans (see “Replacing a thermal kit (hot-swap fan)” on page 129). Step 6. Install the microprocessor and heat sink (see “For service technician only: replacing a microprocessor and heat sink”...

  • Page 190: For Service Technician Only: Replacing The Satadom

    If you are instructed to return the SATADOM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. For service technician only: replacing the SATADOM Use this information to replace the SATADOM. To install the SATADOM, complete the following steps: HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 191 Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 100. Step 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. Step 3. Remove the cover (see “Removing the cover” on page 104). Step 4.
  • Page 192 Reinstall the cover (see “Replacing the cover” on page 105). Step 8. Reconnect the power cords and any cables that you removed. Step 9. Turn on the peripheral devices and the server. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 193: Appendix A. Integrated Management Module 2.1 (Imm2.1) Error Messages

    The prefix of the message ID and the sequence number that is used by the CIM message registry. SNMP Trap ID The SNMP trap ID that is found in the SNMP alert management information base (MIB). © Copyright Lenovo 2016, 2017...

  • Page 194: Imm Events That Automatically Notify Support

    Automatically contact Service If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.
  • Page 195 Table 33. Events that automatically notify Support (continued) Automatically Event ID Message String Notify Support 806f0021-2c01ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (ML2 Card Fault) 806f0021-3001ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (Internal RAID) 806f0021-3002ffff Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName].
  • Page 196 (Drive 1) 806f010d-0402ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 2) 806f010d-0403ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 3) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 197 Table 33. Events that automatically notify Support (continued) Automatically Event ID Message String Notify Support 806f010d-0404ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 4) 806f010d-0405ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 5) 806f010d-0406ffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault.
  • Page 198 Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) 806f050c-2008ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) 806f050c-2009ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 199 Table 33. Events that automatically notify Support (continued) Automatically Event ID Message String Notify Support 806f050c-200affff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) 806f050c-200bffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 11) 806f050c-200cffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].

  • Page 200: List Of Imm Events

    • 40000001-00000000 : Management Controller [arg1] Network Initialization Complete. This message is for the use case where a Management Controller network has completed initialization. May also be shown as 4000000100000000 or 0x4000000100000000 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 201 Severity Info Serviceable Automatically notify support Alert Category System - IMM Network event SNMP Trap ID CIM Information Prefix: IMM ID: 0001 User Response Information only; no action is required. • 40000002-00000000 : Certificate Authority [arg1] has detected a [arg2] Certificate Error. This message is for the use case when there is an error with an SSL Server, SSL Client, or SSL Trusted CA Certificate.
  • Page 202 • 40000005-00000000 : Ethernet MTU setting modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port MTU setting. May also be shown as 4000000500000000 or 0x4000000500000000 Severity Info HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 203 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0005 User Response Information only; no action is required. • 40000006-00000000 : Ethernet locally administered MAC address modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port MAC address setting.
  • Page 204 • 40000009-00000000 : IP address of network interface modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where user modifies the IP address of a Management Controller. May also be shown as 4000000900000000 or 0x4000000900000000 Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 205 Alert Category System - IMM Network event SNMP Trap ID CIM Information Prefix: IMM ID: 0009 User Response Information only; no action is required. • 4000000a-00000000 : IP subnet mask of network interface modified from [arg1] to [arg2] by user [arg3].
  • Page 206 This message is for the use case where a DHCP server fails to assign an IP address to a Management Controller. May also be shown as 4000000d00000000 or 0x4000000d00000000 Severity Warning Serviceable Automatically notify support Alert Category none HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 207 SNMP Trap ID CIM Information Prefix: IMM ID: 0013 User Response Complete the following steps until the problem is solved: 1. Make sure that the IMM network cable is connected. 2. Make sure that there is a DHCP server on the network that can assign an IP address to the IMM. •...
  • Page 208 This message is for the use case where a user has failed to log in to a Management Controller from the Legacy CLI. May also be shown as 4000001100000000 or 0x4000001100000000 Severity Warning Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 209 Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0017 User Response Complete the following steps until the problem is solved: 1. Make sure that the correct login ID and password are being used. 2.
  • Page 210 • 40000015-00000000 : Management Controller [arg1] reset was initiated by user [arg2]. This message is for the use case where a Management Controller reset is initiated by a user. May also be shown as 4000001500000000 or 0x4000001500000000 Severity Info HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 211 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0021 User Response Information only; no action is required. • 40000016-00000000 : ENET[[arg1]] DHCP-HSTN=[arg2], DN=[arg3], IP@=[arg4], SN=[arg5], GW@=[arg6], DNS1@=[arg7]. This message is for the use case where a Management Controller IP address and configuration has been assigned by the DHCP server.
  • Page 212 • 40000019-00000000 : LAN: Ethernet[[arg1]] interface is now active. This message is for the use case where a Management Controller ethernet interface is now active. May also be shown as 4000001900000000 or 0x4000001900000000 Severity Info Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 213 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0025 User Response Information only; no action is required. • 4000001a-00000000 : DHCP setting changed to [arg1] by user [arg2]. This message is for the use case where a user changes the DHCP setting. May also be shown as 4000001a00000000 or 0x4000001a00000000 Severity Info...
  • Page 214 • 4000001d-00000000 : Watchdog [arg1] Failed to Capture Screen. This message is for the use case where an operating system error has occurred and the screen capture failed. May also be shown as 4000001d00000000 or 0x4000001d00000000 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 215 Severity Error Serviceable Automatically notify support Alert Category System - other SNMP Trap ID CIM Information Prefix: IMM ID: 0029 User Response Complete the following steps until the problem is solved: 1. Reconfigure the watchdog timer to a higher value. 2.
  • Page 216 May also be shown as 4000002000000000 or 0x4000002000000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0032 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 217 Information only; no action is required. • 40000021-00000000 : Management Controller [arg1] clock has been set from NTP server [arg2]. This message is for the use case where a Management Controller clock has been set from the Network Time Protocol server. May also be shown as 4000002100000000 or 0x4000002100000000 Severity Info...
  • Page 218 This message is for the use case where a user has not flashed the firmware component from the interface and IP address due to a failure. May also be shown as 4000002400000000 or 0x4000002400000000 Severity Info Serviceable Automatically notify support Alert Category System - other SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 219 CIM Information Prefix: IMM ID: 0036 User Response Information only; no action is required. • 40000025-00000000 : The [arg1] on system [arg2] is 75% full. This message is for the use case where a Management Controller Event Log on a system is 75% full. May also be shown as 4000002500000000 or 0x4000002500000000 Severity Info...
  • Page 220 This message is for the use case where a user has generated a Test Alert. May also be shown as 4000002800000000 or 0x4000002800000000 Severity Info Serviceable Automatically notify support Alert Category System - other HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 221 SNMP Trap ID CIM Information Prefix: IMM ID: 0040 User Response Information only; no action is required. • 40000029-00000000 : Security: Userid: [arg1] had [arg2] login failures from an SSH client at IP address [arg3]. This message is for the use case where a user has failed to log in to a Management Controller from SSH. May also be shown as 4000002900000000 or 0x4000002900000000 Severity Info...
  • Page 222 • 4000002c-00000000 : Domain Source changed to [arg1] by user [arg2]. Domain source changed by user May also be shown as 4000002c00000000 or 0x4000002c00000000 Severity Info Serviceable Automatically notify support Alert Category none HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 223 SNMP Trap ID CIM Information Prefix: IMM ID: 0044 User Response Information only; no action is required. • 4000002d-00000000 : DDNS setting changed to [arg1] by user [arg2]. DDNS setting changed by user May also be shown as 4000002d00000000 or 0x4000002d00000000 Severity Info Serviceable...
  • Page 224 IPv6 protocol is disabled by user May also be shown as 4000003000000000 or 0x4000003000000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0048 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 225 User Response Information only; no action is required. • 40000031-00000000 : IPv6 static IP configuration enabled by user [arg1]. IPv6 static address assignment method is enabled by user May also be shown as 4000003100000000 or 0x4000003100000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID...
  • Page 226 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0052 User Response Information only; no action is required. • 40000035-00000000 : IPv6 DHCP disabled by user [arg1]. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 227 IPv6 DHCP assignment method is disabled by user May also be shown as 4000003500000000 or 0x4000003500000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0053 User Response Information only; no action is required. •...
  • Page 228 Prefix: IMM ID: 0056 User Response Information only; no action is required. • 40000039-00000000 : ENET[[arg1]] DHCPv6-HSTN=[arg2], DN=[arg3], IP@=[arg4], Pref=[arg5]. IPv6 DHCP-assigned address is active May also be shown as 4000003900000000 or 0x4000003900000000 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 229 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0057 User Response Information only; no action is required. • 4000003a-00000000 : IPv6 static address of network interface modified from [arg1] to [arg2] by user [arg3].
  • Page 230 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. 5. Check the integrity of the installed operating system. • 4000003d-00000000 : Telnet port number changed from [arg1] to [arg2] by user [arg3]. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 231 A user has modified the telnet port number May also be shown as 4000003d00000000 or 0x4000003d00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0061 User Response Information only; no action is required. •...
  • Page 232 • 40000041-00000000 : CIM/XML HTTP port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTP port number May also be shown as 4000004100000000 or 0x4000004100000000 Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 233 Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0065 User Response Information only; no action is required. • 40000042-00000000 : CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTPS port number May also be shown as 4000004200000000 or 0x4000004200000000 Severity...
  • Page 234 • 40000045-00000000 : Syslog port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Syslog receiver port number May also be shown as 4000004500000000 or 0x4000004500000000 Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 235 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0069 User Response Information only; no action is required. • 40000046-00000000 : Remote Presence port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Remote Presence port number May also be shown as 4000004600000000 or 0x4000004600000000 Severity Info...
  • Page 236 40000049-00000000 : SNMP [arg1] enabled by user [arg2]. A user enabled SNMPv1 or SNMPv3 or Traps May also be shown as 4000004900000000 or 0x4000004900000000 Severity Info Serviceable Automatically notify support Alert Category none HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 237 SNMP Trap ID CIM Information Prefix: IMM ID: 0073 User Response Information only; no action is required. • 4000004a-00000000 : SNMP [arg1] disabled by user [arg2]. A user disabled SNMPv1 or SNMPv3 or Traps May also be shown as 4000004a00000000 or 0x4000004a00000000 Severity Info Serviceable...
  • Page 238 BindingMethod=[arg4], EnhancedRBS=[arg5], TargetName=[arg6], GroupFilter=[arg7], GroupAttribute=[arg8], LoginAttribute=[arg9]. A user configured an LDAP Miscellaneous setting May also be shown as 4000004d00000000 or 0x4000004d00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 239 CIM Information Prefix: IMM ID: 0077 User Response Information only; no action is required. • 4000004e-00000000 : Serial Redirection set by user [arg1]: Mode=[arg2], BaudRate=[arg3], StopBits=[arg4], Parity=[arg5], SessionTerminateSequence=[arg6]. A user configured the Serial Port mode May also be shown as 4000004e00000000 or 0x4000004e00000000 Severity Info Serviceable...
  • Page 240 A user configured the Server Power Off Delay May also be shown as 4000005100000000 or 0x4000005100000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0081 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 241 User Response Information only; no action is required. • 40000052-00000000 : Server [arg1] scheduled for [arg2] at [arg3] by user [arg4]. A user configured a Server Power action at a specific time May also be shown as 4000005200000000 or 0x4000005200000000 Severity Info Serviceable...
  • Page 242 May also be shown as 4000005500000000 or 0x4000005500000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0085 User Response Information only; no action is required. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 243 • 40000056-00000000 : SMTP Server set by user [arg1] to [arg2]:[arg3]. A user configured the SMTP server May also be shown as 4000005600000000 or 0x4000005600000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0086 User Response Information only;...
  • Page 244 Prefix: IMM ID: 0089 User Response Information only; no action is required. • 4000005a-00000000 : LAN over USB Port Forwarding set by user [arg1]: ExternalPort=[arg2], USB-LAN port=[arg3]. A user configured USB-LAN port forwarding HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 245 May also be shown as 4000005a00000000 or 0x4000005a00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0090 User Response Information only; no action is required. • 4000005b-00000000 : Secure Web services (HTTPS) [arg1] by user [arg2]. A user enables or disables Secure web services May also be shown as 4000005b00000000 or 0x4000005b00000000 Severity...
  • Page 246 User Response Information only; no action is required. • 4000005e-00000000 : SSH [arg1] by user [arg2]. A user enables or disables SSH services May also be shown as 4000005e00000000 or 0x4000005e00000000 Severity Info HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 247 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0094 User Response Information only; no action is required. • 4000005f-00000000 : Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. A user configures Server Timeouts May also be shown as 4000005f00000000 or 0x4000005f00000000 Severity Info...
  • Page 248 40000062-00000000 : Global Login General Settings set by user [arg1]: AuthenticationMethod=[arg2], LockoutPeriod=[arg3], SessionTimeout=[arg4]. A user changes the Global Login General Settings May also be shown as 4000006200000000 or 0x4000006200000000 Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 249 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0098 User Response Information only; no action is required. • 40000063-00000000 : Global Login Account Security set by user [arg1]: PasswordRequired=[arg2], PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4], MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6], MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8], MinimumDifferentCharacters=[arg9], DefaultIDExpired=[arg10], ChangePasswordFirstAccess=[arg11].
  • Page 250 Information only; no action is required. • 40000066-00000000 : User [arg1] password modified. A user account was changed May also be shown as 4000006600000000 or 0x4000006600000000 Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 251 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0102 User Response Information only; no action is required. • 40000067-00000000 : User [arg1] role set to [arg2]. A user account role assigned May also be shown as 4000006700000000 or 0x4000006700000000 Severity Info Serviceable...
  • Page 252 4000006a-00000000 : SSH Client key added for user [arg1]. User locally defined an SSH Client key May also be shown as 4000006a00000000 or 0x4000006a00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 253 CIM Information Prefix: IMM ID: 0106 User Response Information only; no action is required. • 4000006b-00000000 : SSH Client key imported for user [arg1] from [arg2]. User imported an SSH Client key May also be shown as 4000006b00000000 or 0x4000006b00000000 Severity Info Serviceable...
  • Page 254 May also be shown as 4000006e00000000 or 0x4000006e00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0110 User Response Information only; no action is required. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 255 • 4000006f-00000000 : Alert Recipient Number [arg1] updated: Name=[arg2], DeliveryMethod=[arg3], Address=[arg4], IncludeLog=[arg5], Enabled=[arg6], EnabledAlerts=[arg7], AllowedFilters=[arg8]. A user adds or updates an Alert Recipient May also be shown as 4000006f00000000 or 0x4000006f00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0111...
  • Page 256 Prefix: IMM ID: 0114 User Response Information only; no action is required. • 40000073-00000000 : The maximum power cap value changed from [arg1] watts to [arg2] watts. Maximum Power Cap value changed HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 257 May also be shown as 4000007300000000 or 0x4000007300000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0115 User Response Information only; no action is required. • 40000074-00000000 : The soft minimum power cap value changed from [arg1] watts to [arg2] watts. Soft Minimum Power Cap value changed May also be shown as 4000007400000000 or 0x4000007400000000 Severity...
  • Page 258 User Response Information only; no action is required. • 40000077-00000000 : Power capping was activated by user [arg1]. Power capping activated by user May also be shown as 4000007700000000 or 0x4000007700000000 Severity Info HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 259 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0119 User Response Information only; no action is required. • 40000078-00000000 : Power capping was deactivated by user [arg1]. Power capping deactivated by user May also be shown as 4000007800000000 or 0x4000007800000000 Severity Info Serviceable...
  • Page 260 • 4000007b-00000000 : Dynamic Power Savings mode has been turned on by user [arg1]. Dynamic Power Savings mode turned on by user May also be shown as 4000007b00000000 or 0x4000007b00000000 Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 261 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0123 User Response Information only; no action is required. • 4000007c-00000000 : Dynamic Power Savings mode has been turned off by user [arg1]. Dynamic Power Savings mode turned off by user May also be shown as 4000007c00000000 or 0x4000007c00000000 Severity Info...
  • Page 262 Information only; no action is required. • 4000007f-00000000 : Power cap throttling occurred. Power cap throttling occurred May also be shown as 4000007f00000000 or 0x4000007f00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 263 CIM Information Prefix: IMM ID: 0127 User Response Information only; no action is required. • 40000080-00000000 : Remote Control session started by user [arg1] in [arg2] mode. Remote Control session started May also be shown as 4000008000000000 or 0x4000008000000000 Severity Info Serviceable Automatically notify support...
  • Page 264 May also be shown as 4000008300000000 or 0x4000008300000000 Severity Info Serviceable Automatically notify support Alert Category Warning - Power SNMP Trap ID CIM Information Prefix: IMM ID: 0131 User Response Information only; no action is required. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 265 • 40000084-00000000 : IMM firmware mismatch between nodes [arg1] and [arg2]. Please attempt to flash the IMM firmware to the same level on all nodes. A mismatch of IMM firmware has been detected between nodes May also be shown as 4000008400000000 or 0x4000008400000000 Severity Error Serviceable...
  • Page 266 SNMP Trap ID CIM Information Prefix: IMM ID: 0135 User Response Lenovo Support will address the problem. • 40000088-00000000 : Management Controller [arg1]: Configuration restoration from a file by user [arg2] completed. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 267 This message is for the use case where a user restores a Management Controller configuration from a file and it completes. May also be shown as 4000008800000000 or 0x4000008800000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0136 User Response...
  • Page 268 This message is for the use case where an IP address for the Storage Management has changed May also be shown as 4000008b00000000 or 0x4000008b00000000 Severity Info Serviceable Automatically notify support Alert Category System - IMM Network event SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 269 CIM Information Prefix: IMM ID: 0139 User Response Information only; no action is required. • 4000008c-00000000 : Security: Userid: [arg1] had [arg2] login failures from a CIM client at IP address [arg3]. This message is for the use case where a user has failed to log in to a Management Controller from CIM. May also be shown as 4000008c00000000 or 0x4000008c00000000 Severity Info...
  • Page 270 • 4000008f-00000000 : The bare metal connection process has been started. Bare Metal Connection process has been started May also be shown as 4000008f00000000 or 0x4000008f00000000 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 271 Prefix: IMM ID: 0143 User Response Information only; no action is required. • 40000090-00000000 : The bare metal update application reports a status of [arg1]. Bare Metal Update Application Status May also be shown as 4000009000000000 or 0x4000009000000000 Severity Info Serviceable Automatically notify support Alert Category...
  • Page 272 A user configured the TKLM device group May also be shown as 4000009300000000 or 0x4000009300000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0147 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 273 Information only; no action is required. • 40000094-00000000 : User [arg1] has generated a new encryption key pair and installed a self-signed certificate for the TKLM client. User generated a new encryption key pair and installed a self-signed certificate for the TKLM client May also be shown as 4000009400000000 or 0x4000009400000000 Severity Info...
  • Page 274 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0151 User Response Information only; no action is required. • 40000098-00000000 : The UEFI Definitions have been changed. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 275 UEFI Definitions change has been detected May also be shown as 4000009800000000 or 0x4000009800000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0152 User Response Information only; no action is required. •...
  • Page 276 • 4000009c-00000000 : Remote Login Successful. Login ID: [arg1] from [arg2] serial interface. This message is for the use case where a user successfully logs in to a Management Controller. May also be shown as 4000009c00000000 or 0x4000009c00000000 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 277 Severity Info Serviceable Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0156 User Response Information only; no action is required. • 4000009d-00000000 : Login ID: [arg1] from [arg2] at IP address [arg3] has logged off. This message is for the use case where a user has logged off of a Management Controller.
  • Page 278 Information only; no action is required. • 400000a0-00000000 : User [arg1] has initiated an SMTP Server Connection Test. User initiated an SMTP Server Connection test. May also be shown as 400000a000000000 or 0x400000a000000000 Severity Info HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 279 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0160 User Response Information only; no action is required. • 400000a1-00000000 : UEFI Reported: [arg1]. UEFI audit event logged. May also be shown as 400000a100000000 or 0x400000a100000000 Severity Info Serviceable...
  • Page 280 Information only; no action is required. • 400000a4-00000000 : User [arg1] has removed a certificate. User removed certificate May also be shown as 400000a400000000 or 0x400000a400000000 Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 281 Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0164 User Response Information only; no action is required. • 400000a5-00000000 : A certificate has been revoked. A certificate has been revoked May also be shown as 400000a500000000 or 0x400000a500000000 Severity Info Serviceable...
  • Page 282 400000a8-00000000 : The server was reset via pushbutton. Server was reset via pushbutton May also be shown as 400000a800000000 or 0x400000a800000000 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 283 CIM Information Prefix: IMM ID: 0168 User Response Information only; no action is required. • 400000a9-00000000 : The server was powered-up via power pushbutton. Server was power-up via power pushbutton May also be shown as 400000a900000000 or 0x400000a900000000 Severity Info Serviceable Automatically notify support Alert Category...
  • Page 284 May also be shown as 400000ac00000000 or 0x400000ac00000000 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0172 User Response Information only; no action is required. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 285 • 400000ad-00000000 : The server was automatically powered on because the power restore policy is set to restore previous power state.. Server was automatically powered on because the power restore policy is set to restore previous power state. May also be shown as 400000ad00000000 or 0x400000ad00000000 Severity Info Serviceable...
  • Page 286 Information only; no action is required. • 400000b1-00000000 : The server was powered up via Real Time Clock (scheduled power on). Server was powered up via Real Time Clock (scheduled power on) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 287 May also be shown as 400000b100000000 or 0x400000b100000000 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0177 User Response Information only; no action is required. • 400000b2-00000000 : The server was powered off for an unknown reason. Server was powered off for an unknown reason May also be shown as 400000b200000000 or 0x400000b200000000 Severity...
  • Page 288 Information only; no action is required. • 400000b5-00000000 : The server was powered off when the watchdog expired. Server was powered off when the watchdog expired. May also be shown as 400000b500000000 or 0x400000b500000000 Severity Info HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 289 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0181 User Response Information only; no action is required. • 400000b6-00000000 : The server stayed powered off because the power restore policy is set to always restore..
  • Page 290 • 400000b9-00000000 : The server was powered off via Real Time Clock (scheduled power off). Server was powered up via Real Time Clock (scheduled power off) May also be shown as 400000b900000000 or 0x400000b900000000 Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 291 Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0185 User Response Information only; no action is required. • 400000ba-00000000 : Management Controller [arg1] reset was initiated due to Power-On-Reset. Management Controller reset was initiated due to Power-On-Reset May also be shown as 400000ba00000000 or 0x400000ba00000000 Severity Info...
  • Page 292 • 400000bd-00000000 : Management Controller [arg1] reset was initiated by IMM firmware. Management Controller reset was initiated by IMM firmware May also be shown as 400000bd00000000 or 0x400000bd00000000 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 293 CIM Information Prefix: IMM ID: 0189 User Response Information only; no action is required. • 400000be-00000000 : The [arg1] certificate is expired and has been removed. Expired certificate has been removed May also be shown as 400000be00000000 or 0x400000be00000000 Severity Info Serviceable Automatically notify support...
  • Page 294 Remote Control session closed May also be shown as 400000c200000000 or 0x400000c200000000 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0194 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 295 User Response Information only; no action is required. • 400000c3-00000000 : Call Home to [arg1] failed to complete: [arg2]. Call Home failed to complete. May also be shown as 400000c300000000 or 0x400000c300000000 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information...
  • Page 296 Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0198 User Response Information only; no action is required. • 400000c7-00000000 : UEFI deployment boot mode has been disabled. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 297 UEFI deployment boot mode has been disabled May also be shown as 400000c700000000 or 0x400000c700000000 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0199 User Response Information only; no action is required. •...
  • Page 298 Check storage documentation by LSI Event ID. • 400000cc-00000000 : The RAID controller detected unrecoverable error. The controller needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller detected unrecoverable error May also be shown as 400000cc00000000 or 0x400000cc00000000 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 299 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0204 User Response Check storage documentation by LSI Event ID. • 400000cd-00000000 : The RAID controller detected one or more problems. Please contact technical support for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller detected one or more problems May also be shown as 400000cd00000000 or 0x400000cd00000000...
  • Page 300 • 400000d0-00000000 : Connectivity issue detected with the enclosure. Please check your cable configurations to repair the problem.([arg1],[arg2],[arg3],[arg4],[arg5]) Connectivity issue detected with the enclosure May also be shown as 400000d000000000 or 0x400000d000000000 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 301 SNMP Trap ID CIM Information Prefix: IMM ID: 0208 User Response Lenovo Support will address the problem. • 400000d1-00000000 : Fan problem detected with the enclosure. Please check the enclosure unit fan for correct operation.([arg1],[arg2],[arg3],[arg4],[arg5]) Fan problem detected with the enclosure...
  • Page 302 If necessary, contact technical support for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller detected one or more possible configuration problems within the subsystem May also be shown as 400000d400000000 or 0x400000d400000000 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 303 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: IMM ID: 0212 User Response Check storage documentation by LSI Event ID. • 400000d5-00000000 : One or more virtual drives have problem. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) One or more virtual drives have problem May also be shown as 400000d500000000 or 0x400000d500000000...
  • Page 304 (CMOS Battery) This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has asserted. May also be shown as 800100020701ffff or 0x800100020701ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 305 Severity Warning Serviceable Automatically notify support Alert Category Warning - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0476 User Response Replace the system battery. • 80010202-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (CMOS Battery) This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted.
  • Page 306 This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d02ffff or 0x800102041d02ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 307 CIM Information Prefix: PLAT ID: 0480 User Response 1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. 2. Replace the failing fan. (n = fan number) Fan 2B Tach : •...
  • Page 308 1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. 2. Replace the failing fan. (n = fan number) Fan 5B Tach : HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 309 • 80010204-1d06ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 6A Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d06ffff or 0x800102041d06ffff Severity Error Serviceable...
  • Page 310 (REAR BP Temp A) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107010f01ffff or 0x800107010f01ffff Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 311 Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
  • Page 312 This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107011002ffff or 0x800107011002ffff Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 313 Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 314 This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107011302ffff or 0x800107011302ffff Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 315 Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
  • Page 316 May also be shown as 800107011403ffff or 0x800107011403ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 317 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010701-1404ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
  • Page 318 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010701-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (PCH Temp) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 319 This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107012d01ffff or 0x800107012d01ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response...
  • Page 320 (REAR BP Temp B) This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109010f02ffff or 0x800109010f02ffff Severity Error HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 321 Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
  • Page 322 This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011003ffff or 0x800109011003ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 323 CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. RR PCI3 Amb Temp : •...
  • Page 324 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 325 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010901-1402ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (CPU2 VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted.
  • Page 326 80010901-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. (DIMM EF VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 327 May also be shown as 800109011405ffff or 0x800109011405ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3.
  • Page 328 (Ambient Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109013701ffff or 0x800109013701ffff Severity Error Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 329 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
  • Page 330 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b010f02ffff or 0x80010b010f02ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 331 SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 332 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011003ffff or 0x80010b011003ffff Severity Error Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 333 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 334 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011401ffff or 0x80010b011401ffff Severity Error Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 335 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 336 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011404ffff or 0x80010b011404ffff Severity Error Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 337 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 338 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b012d01ffff or 0x80010b012d01ffff Severity Error Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 339 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 340 May also be shown as 800300122301ffff or 0x800300122301ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0509 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 341 • 80030021-0782ffff : Sensor [SensorElementName] has deasserted. (PCIe Dev LK Down) This message is for the use case when an implementation has detected a Sensor has deasserted. May also be shown as 800300210782ffff or 0x800300210782ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
  • Page 342 This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 8003010f2101ffff or 0x8003010f2101ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0508 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 343 1. Replace the power supply with higher rated power. 2. Reduce the total power consumption by removing newly added or unused option like drives or adapters. • 80030112-0601ffff : Sensor [SensorElementName] has asserted. (SMM Mode) This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 800301120601ffff or 0x800301120601ffff Severity Info...
  • Page 344 This message is for the use case when an implementation has detected a Sensor transition to the normal state. May also be shown as 8007000d2582ffff or 0x8007000d2582ffff Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 345 Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0518 User Response No action; information only. • 80070101-2c01ffff : Sensor [SensorElementName] has transitioned from normal to non-critical state. (ML2 OverTemp) This message is for the use case when an implementation has detected a Sensor transitioned to non-critical from normal.
  • Page 346 User Response Complete the following step to solve PCI I/O resource errors: 1. Check the Lenovo support site for service bulletins or firmware updates that apply to this GPT error. 2. Set the UEFI setting DISK GPT Recovery to Automatic.
  • Page 347 Severity Warning Serviceable Automatically notify support Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0520 User Response Complete the following step to solve PCI I/O resource errors: 1. Go to F1 Setup-> System Settings-> Device and I/O ports-> PCI 64 bit Resource and choose enable.
  • Page 348 May also be shown as 800701210782ffff or 0x800701210782ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0520 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 349 None • 80070125-2583ffff : Sensor [SensorElementName] has transitioned from normal to non-critical state. (X8 PCI 2 Config) This message is for the use case when an implementation has detected a Sensor transitioned to non-critical from normal. May also be shown as 800701252583ffff or 0x800701252583ffff Severity Warning Serviceable...
  • Page 350 (CPU 2 OverTemp) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702010302ffff or 0x800702010302ffff Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 351 Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 352 (PCI 3 Temp) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702011103ffff or 0x800702011103ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 353 Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 354 (PS 2 Fan Fault) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702040a02ffff or 0x800702040a02ffff Severity Error Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 355 1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan. Use the Lenovo Power Configurator utility to ensure current system power consumption is under limitation. For more information and to download the utility, go to https://www.ibm.com/support/entry/myportal/docdisplay?lndocid=LNVO-PWRCONF.
  • Page 356 1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan. Use the Lenovo Power Configurator utility to ensure current system power consumption is under limitation. For more information and to download the utility, go to https://www.ibm.com/support/entry/myportal/docdisplay?lndocid=LNVO-PWRCONF.
  • Page 357 CIM Information Prefix: PLAT ID: 0522 User Response None • 8007020f-2201ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state. (TXT ACM Module) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe.
  • Page 358 • 80070219-0701ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state. (SysBrd Fault) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702190701ffff or 0x800702190701ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 359 Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Check for an error LED on the system board. 2. Check the system-event log. 3. Check for the system firmware version and update to the latest version. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 360 (PCIe Dev Status) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702210782ffff or 0x800702210782ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 361 Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response None • 80070228-2e01ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state. (IPMB IO Error) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe.
  • Page 362 This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable from less severe. May also be shown as 800703010302ffff or 0x800703010302ffff Severity Error Serviceable Automatically notify support Alert Category HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 363 Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0524 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 364 This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable from less severe. May also be shown as 800703011103ffff or 0x800703011103ffff Severity Error Serviceable Automatically notify support Alert Category HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 365 Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0524 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 366 Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0530 User Response If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved: HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 367 Use the Lenovo Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to https://www.ibm.com/support/entry/myportal/docdisplay?lndocid=LNVO-PWRCONF. 2. Follow actions in "Power Problems and Solving Power Problems". If the specified sensor is PS n 12V OV Fault, complete the following steps until the problem is solved: 1.
  • Page 368 2. If the problem persists, (trained technician only) replace the system board (see Removing the system board and Installing the system board). • 80070625-2583ffff : Sensor [SensorElementName] has transitioned to non-recoverable. (X8 PCI 2 Config) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 369 This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable. May also be shown as 800706252583ffff or 0x800706252583ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0530 User Response None X8 PCI 3 Config :...
  • Page 370 No action; information only. • 800b0108-1301ffff : Redundancy Lost for [RedundancySetElementName] has asserted. (Power Unit) This message is for the use case when Redundancy Lost has asserted. May also be shown as 800b01081301ffff or 0x800b01081301ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 371 Severity Error Serviceable Automatically notify support Alert Category Critical - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0802 User Response 1. Check the LEDs for both power supplies. 2. Follow the actions in Power-supply LEDs. • 800b010a-1e81ffff : Redundancy Lost for [RedundancySetElementName] has asserted.
  • Page 372 Memory) This message is for the use case when Redundancy Lost has asserted. May also be shown as 800b010c2581ffff or 0x800b010c2581ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 373 SNMP Trap ID CIM Information Prefix: PLAT ID: 0802 User Response 1. Check the system-event log for DIMM failure events (uncorrectable or PFA) and correct the failures. 2. Re-enable mirroring in the Setup utility. • 800b0309-1301ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has asserted.
  • Page 374 But a system shutdown may happen anyway if the power load is too great. 2. Reduce the total power consumption by removing newly added or unused options like drives or adaptors. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 375 Use the Lenovo Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to https://www.ibm.com/support/entry/myportal/docdisplay?lndocid=LNVO-PWRCONF. 4. Replace the power supply with higher rated power. • 800b050a-1e81ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has asserted. (Fan Zone 1) This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient Resources.
  • Page 376 SNMP Trap ID CIM Information Prefix: PLAT ID: 0810 User Response 1. Check the system-event log for DIMM failure events (uncorrectable or PFA) and correct the failures. 2. Re-enable mirroring in the Setup utility. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 377 • 806f0007-0301ffff : [ProcessorElementName] has Failed with IERR. (CPU 1) This message is for the use case when an implementation has detected a Processor Failed - IERR Condition. May also be shown as 806f00070301ffff or 0x806f00070301ffff Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID...
  • Page 378 No action; information only. • 806f0008-0a02ffff : [PowerSupplyElementName] has been added to container [PhysicalPackageElementName]. (Power Supply 2) This message is for the use case when an implementation has detected a Power Supply has been added. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 379 May also be shown as 806f00080a02ffff or 0x806f00080a02ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0084 User Response No action; information only. • 806f0009-1301ffff : [PowerSupplyElementName] has been turned off. (Host Power) This message is for the use case when an implementation has detected a Power Unit that has been Disabled.
  • Page 380 • 806f000d-0402ffff : The Drive [StorageVolumeElementName] has been added. (Drive 2) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0402ffff or 0x806f000d0402ffff Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 381 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0403ffff : The Drive [StorageVolumeElementName] has been added. (Drive 3) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0403ffff or 0x806f000d0403ffff Severity Info...
  • Page 382 • 806f000d-0406ffff : The Drive [StorageVolumeElementName] has been added. (Drive 6) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0406ffff or 0x806f000d0406ffff Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 383 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0407ffff : The Drive [StorageVolumeElementName] has been added. (Drive 7) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0407ffff or 0x806f000d0407ffff Severity Info...
  • Page 384 This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d040affff or 0x806f000d040affff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 385 CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-040bffff : The Drive [StorageVolumeElementName] has been added. (Drive 11) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d040bffff or 0x806f000d040bffff Severity Info...
  • Page 386 This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0410ffff or 0x806f000d0410ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 387 No action; information only. • 806f000f-220101ff : The System [ComputerSystemElementName] has detected no memory in the system. (ABR Status) This message is for the use case when an implementation has detected that memory was detected in the system. May also be shown as 806f000f220101ff or 0x806f000f220101ff Severity Error Serviceable...
  • Page 388 IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response. Firmware Error : Sys Boot Status : X8 PCI 2 Firm : X8 PCI 3 Firm : HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 389 • 806f000f-220104ff : The System [ComputerSystemElementName]has encountered a motherboard failure. (ABR Status) This message is for the use case when an implementation has detected that a fatal motherboard failure in the system. May also be shown as 806f000f220104ff or 0x806f000f220104ff Severity Error Serviceable...
  • Page 390 [ComputerSystemElementName] during POST. (ABR Status) Firmware BIOS (ROM) corruption was detected on the system during POST. May also be shown as 806f000f22010bff or 0x806f000f22010bff Severity Error Serviceable Automatically notify support Alert Category HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 391 Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0850 User Response 1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs). 2. Recover the server firmware from the backup page: a.Restart the server. b.At the prompt, press F3 to recover the firmware.
  • Page 392 This message is for the use case when an implementation has detected a Front Panel NMI / Diagnostic Interrupt. May also be shown as 806f00131701ffff or 0x806f00131701ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0222 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 393 If the NMI button has not been pressed, complete the following steps: 1. Make sure that the NMI button is not pressed. 2. Replace the operator information panel cable. 3. Replace the operator information panel. • 806f001e-2201ffff : No bootable media available for system [ComputerSystemElementName]. (No Boot Device) This message is for the use case when an implementation has detected a System with No Bootable Media.
  • Page 394 4. Replace the affected adapters. 5. Replace the riser card. 6. (Trained service technicians only) Replace the system board. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 395 One of PCI Errors : • 806f0021-2c01ffff : Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (ML2 Card Fault) This message is for the use case when an implementation has detected a Fault in a slot. May also be shown as 806f00212c01ffff or 0x806f00212c01ffff Severity Error Serviceable...
  • Page 396 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 397 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
  • Page 398 1. Turn off the server and disconnect the power cords. Reconnect the power cords and restart the server. 2. If the problem remains, (trained technician only) replace the system board. • 806f0107-0301ffff : An Over-Temperature Condition has been detected on [ProcessorElementName]. (CPU 1) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 399 This message is for the use case when an implementation has detected an Over-Temperature Condition Detected for Processor. May also be shown as 806f01070301ffff or 0x806f01070301ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0036 User Response...
  • Page 400 • 806f0108-0a02ffff : [PowerSupplyElementName] has Failed. (Power Supply 2) This message is for the use case when an implementation has detected a Power Supply has failed. May also be shown as 806f01080a02ffff or 0x806f01080a02ffff Severity Error Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 401 Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0086 User Response 1. Reseat power supply n. 2. If the power-on LED is not lit and the power-supply error LED is lit, replace power supply n. 3.
  • Page 402 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 403 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 404 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 405 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 406 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 407 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 408 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 409 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 410 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 411 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 412 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 413 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 414 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 415 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 416 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 417 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 418 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 419 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 420 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 421 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 422 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 423 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 424 (Drive 2) This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0402ffff or 0x806f010d0402ffff Severity Error Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 425 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
  • Page 426 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0405ffff or 0x806f010d0405ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 427 CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
  • Page 428 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 429 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
  • Page 430 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 431 • 806f010d-040cffff : The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 12) This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d040cffff or 0x806f010d040cffff Severity Error Serviceable...
  • Page 432 • 806f010f-2201ffff : The System [ComputerSystemElementName] encountered a firmware hang. (Firmware Error) This message is for the use case when an implementation has detected a System Firmware Hang. May also be shown as 806f010f2201ffff or 0x806f010f2201ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 433 Severity Error Serviceable Automatically notify support Alert Category System - Boot failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0186 User Response 1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs). 2. Update the server firmware on the primary page. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 434 This message is for the use case when an implementation has detected an Interconnect Configuration Error. May also be shown as 806f011b0701ffff or 0x806f011b0701ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0266 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 435 User Response Reset the front USB cable on the system board. • 806f011b-0c01ffff : The connector [PhysicalConnectorElementName] has encountered a configuration error. (FP LCD Cable) This message is for the use case when an implementation has detected an Interconnect Configuration Error.
  • Page 436 • 806f0125-1001ffff : [ManagedElementName] detected as absent. (PCI Riser 1) This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01251001ffff or 0x806f01251001ffff Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 437 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0392 User Response If there is no GPU/storage tray installed in the system, then the log event is a normal condition. If there is a GPU/storage tray installed in the system, then check the following two portions: 1.
  • Page 438 2. Update the firmware (UEFI and IMM) to the latest level (Updating the firmware). 3. Run the DSA program. 4. Reseat the adapter. 5. Replace the adapter. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 439 6. (Trained technician only) Replace microprocessor n. 7. (Trained technician only) Replace the system board. (n = microprocessor number) • 806f0207-0302ffff : [ProcessorElementName] has Failed with FRB1/BIST condition. (CPU 2) This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST condition.
  • Page 440 This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0400ffff or 0x806f020d0400ffff Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 441 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
  • Page 442 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 443 • 806f020d-0404ffff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 4) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0404ffff or 0x806f020d0404ffff Severity Warning Serviceable Automatically notify support Alert Category...
  • Page 444 806f020d-0407ffff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 7) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0407ffff or 0x806f020d0407ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 445 Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
  • Page 446 806f020d-040affff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 10) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d040affff or 0x806f020d040affff Severity Warning Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 447 Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
  • Page 448 This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d040dffff or 0x806f020d040dffff Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 449 CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
  • Page 450 1. Reconnect the power cords. 2. Check power supply n LED. 3. See Power-supply LEDs for more information. (n = power supply number) • 806f0308-0a02ffff : [PowerSupplyElementName] has lost input. (Power Supply 2) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 451 This message is for the use case when an implementation has detected a Power Supply that has input that has been lost. May also be shown as 806f03080a02ffff or 0x806f03080a02ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0100...
  • Page 452 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 453 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 454 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 455 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 456 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 457 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 458 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 459 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 460 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 461 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 462 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 463 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 464 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 465 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 466 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 467 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 468 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 469 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 470 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 471 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 472 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector.
  • Page 473 One of the DIMMs : • 806f030d-0400ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 0) This message is for the use case when an implementation has detected a Hot Spare has been Enabled. May also be shown as 806f030d0400ffff or 0x806f030d0400ffff Severity Info Serviceable...
  • Page 474 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0170 User Response No action; information only. • 806f030d-0404ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 4) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 475 This message is for the use case when an implementation has detected a Hot Spare has been Enabled. May also be shown as 806f030d0404ffff or 0x806f030d0404ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0170 User Response...
  • Page 476 • 806f030d-0408ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 8) This message is for the use case when an implementation has detected a Hot Spare has been Enabled. May also be shown as 806f030d0408ffff or 0x806f030d0408ffff Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 477 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0170 User Response No action; information only. • 806f030d-0409ffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 9) This message is for the use case when an implementation has detected a Hot Spare has been Enabled. May also be shown as 806f030d0409ffff or 0x806f030d0409ffff Severity Info...
  • Page 478 This message is for the use case when an implementation has detected a Hot Spare has been Enabled. May also be shown as 806f030d040cffff or 0x806f030d040cffff Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 479 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0170 User Response No action; information only. • 806f030d-040dffff : Hot Spare enabled for [ComputerSystemElementName]. (Drive 13) This message is for the use case when an implementation has detected a Hot Spare has been Enabled. May also be shown as 806f030d040dffff or 0x806f030d040dffff Severity Info...
  • Page 480 • 806f0323-2101ffff : Power cycle of system [ComputerSystemElementName] initiated by watchdog [WatchdogElementName]. (IPMI Watchdog) This message is for the use case when an implementation has detected a Power Cycle by Watchdog occurred. May also be shown as 806f03232101ffff or 0x806f03232101ffff Severity Info HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 481 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 482 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 483 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 484 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 485 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 486 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 487 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 488 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 489 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 490 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 491 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 492 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 493 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 494 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 495 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 496 3. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the ToolsCenter Suite CLI.
  • Page 497 Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0232 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser cards. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 498 • 806f0507-2584ffff : [ProcessorElementName] has a Configuration Mismatch. (All CPUs) This message is for the use case when an implementation has detected a Processor Configuration Mismatch has occurred. May also be shown as 806f05072584ffff or 0x806f05072584ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 499 Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0062 User Response 1. Check the CPU LED. See more information about the CPU LED in Light path diagnostics. 2. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 500 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 501 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 502 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 503 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 504 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 505 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 506 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 507 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 508 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 509 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 510 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 511 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 512 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 513 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 514 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 515 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 516 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 517 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 518 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 519 10 seconds before restarting the server. 1. Refer to TIP H212293 for minimum code level. 2. Check the Lenovo support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 520 • 806f050d-0402ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 2) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0402ffff or 0x806f050d0402ffff Severity Error Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 521 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3.
  • Page 522 This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0405ffff or 0x806f050d0405ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 523 SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4.
  • Page 524 May also be shown as 806f050d0408ffff or 0x806f050d0408ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 525 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Check backplane cable connection. 5. Replace the RAID adapter. 6.
  • Page 526 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Check backplane cable connection. 5. Replace the RAID adapter. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 527 6. Replace the hard disk drive that is indicated by a lit status LED. • 806f050d-040cffff : Array [ComputerSystemElementName] is in critical condition. (Drive 12) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d040cffff or 0x806f050d040cffff Severity Error...
  • Page 528 6. Replace the hard disk drive that is indicated by a lit status LED. • 806f0513-2582ffff : A PCI SERR has occurred on system [ComputerSystemElementName]. (PCIs) This message is for the use case when an implementation has detected a PCI SERR. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 529 4. Make sure that the adapter is supported. For a list of supported optional devices, see http://www.lenovo.com/serverproven/. 5. Remove both adapters. 6. Replace the PCIe adapters.
  • Page 530 2. Update the server firmware to the latest level (see Updating the firmware). 3. (Trained technician only) Replace the incompatible microprocessor. • 806f0607-0302ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has asserted. (CPU 2) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 531 This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted. May also be shown as 806f06070302ffff or 0x806f06070302ffff Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0816 User Response 1.
  • Page 532 This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0400ffff or 0x806f060d0400ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 533 SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4.
  • Page 534 Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 535 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0404ffff : Array [ComputerSystemElementName] has failed. (Drive 4) This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0404ffff or 0x806f060d0404ffff Severity Error...
  • Page 536 • 806f060d-0407ffff : Array [ComputerSystemElementName] has failed. (Drive 7) This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0407ffff or 0x806f060d0407ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 537 Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2.
  • Page 538 This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d040affff or 0x806f060d040affff Severity Error Serviceable Automatically notify support Alert Category HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 539 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3.
  • Page 540 Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 541 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0410ffff : Array [ComputerSystemElementName] has failed. (Ext Drive) This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0410ffff or 0x806f060d0410ffff Severity Error...
  • Page 542 [MemoryElementName]. (DIMM 3) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2003ffff or 0x806f070c2003ffff Severity Error Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 543 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2004ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 544 806f070c-2007ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2007ffff or 0x806f070c2007ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 545 Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. •...
  • Page 546 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-200bffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 11) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 547 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c200bffff or 0x806f070c200bffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response...
  • Page 548 May also be shown as 806f070c200effff or 0x806f070c200effff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 549 Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-200fffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 15) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected.
  • Page 550 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2012ffff or 0x806f070c2012ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 551 SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2013ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 19) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected.
  • Page 552 [MemoryElementName]. (DIMM 22) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2016ffff or 0x806f070c2016ffff Severity Error Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 553 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2017ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 554 806f070d-0400ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 0) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0400ffff or 0x806f070d0400ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 555 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0401ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 1) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
  • Page 556 806f070d-0404ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 4) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0404ffff or 0x806f070d0404ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 557 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0405ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 5) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
  • Page 558 806f070d-0408ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 8) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0408ffff or 0x806f070d0408ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 559 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0409ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 9) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
  • Page 560 806f070d-040cffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 12) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d040cffff or 0x806f070d040cffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 561 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-040dffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 13) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
  • Page 562 806f072b-2201ffff : A successful software or firmware change was detected on system [ComputerSystemElementName]. (Bkup Auto Update) This message is for the use case when an implementation has detected a Successful Software or Firmware Change. May also be shown as 806f072b2201ffff or 0x806f072b2201ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 563 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0450 User Response No action; information only. ROM Recovery : • 806f0807-0301ffff : [ProcessorElementName] has been Disabled. (CPU 1) This message is for the use case when an implementation has detected a Processor has been Disabled. May also be shown as 806f08070301ffff or 0x806f08070301ffff Severity Info...
  • Page 564 [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated. May also be shown as 806f080c2001ffff or 0x806f080c2001ffff Severity Info Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 565 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0140 User Response No action; information only. • 806f080c-2002ffff : Memory sparing initiated for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated.
  • Page 566 [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated. May also be shown as 806f080c2005ffff or 0x806f080c2005ffff Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 567 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0140 User Response No action; information only. • 806f080c-2006ffff : Memory sparing initiated for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated.
  • Page 568 • 806f080c-2009ffff : Memory sparing initiated for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated. May also be shown as 806f080c2009ffff or 0x806f080c2009ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 569 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0140 User Response No action; information only. • 806f080c-200affff : Memory sparing initiated for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated.
  • Page 570 • 806f080c-200dffff : Memory sparing initiated for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated. May also be shown as 806f080c200dffff or 0x806f080c200dffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 571 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0140 User Response No action; information only. • 806f080c-200effff : Memory sparing initiated for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated.
  • Page 572 • 806f080c-2011ffff : Memory sparing initiated for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated. May also be shown as 806f080c2011ffff or 0x806f080c2011ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 573 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0140 User Response No action; information only. • 806f080c-2012ffff : Memory sparing initiated for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated.
  • Page 574 • 806f080c-2015ffff : Memory sparing initiated for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 21) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated. May also be shown as 806f080c2015ffff or 0x806f080c2015ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 575 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0140 User Response No action; information only. • 806f080c-2016ffff : Memory sparing initiated for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated.
  • Page 576 • 806f080c-2581ffff : Memory sparing initiated for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected that Memory double chip sparing has been initiated. May also be shown as 806f080c2581ffff or 0x806f080c2581ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 577 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0140 User Response No action; information only. One of the DIMMs : • 806f0813-2581ffff : An Uncorrectable Bus Error has occurred on system [ComputerSystemElementName].
  • Page 578 This message is for the use case when an implementation has detected a Bus Uncorrectable Error. May also be shown as 806f08132584ffff or 0x806f08132584ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 579 SNMP Trap ID CIM Information Prefix: PLAT ID: 0240 User Response 1. Check the system-event log. 2. (Trained technician only) Remove the failing microprocessor from the system board (see Removing a microprocessor and heat sink). 3. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 580 Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2003ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 3) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 581 This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2003ffff or 0x806f090c2003ffff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1.
  • Page 582 This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2006ffff or 0x806f090c2006ffff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 583 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2007ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 7) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2007ffff or 0x806f090c2007ffff Severity Warning...
  • Page 584 Throttled. (DIMM 10) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c200affff or 0x806f090c200affff Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 585 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-200bffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled.
  • Page 586 2. Replace DIMM n. (n = DIMM number) • 806f090c-200effff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 14) This message is for the use case when an implementation has detected Memory has been Throttled. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 587 May also be shown as 806f090c200effff or 0x806f090c200effff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) •...
  • Page 588 This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2011ffff or 0x806f090c2011ffff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 589 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2012ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 18) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2012ffff or 0x806f090c2012ffff Severity Warning...
  • Page 590 Throttled. (DIMM 21) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2015ffff or 0x806f090c2015ffff Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 591 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2016ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled.
  • Page 592 • 806f0a07-0301ffff : [ProcessorElementName] is operating in a Degraded State. (CPU 1) This message is for the use case when an implementation has detected a Processor is running in the Degraded state. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 593 May also be shown as 806f0a070301ffff or 0x806f0a070301ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0038 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 594 [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2002ffff or 0x806f0a0c2002ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 595 Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 596 [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2005ffff or 0x806f0a0c2005ffff Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 597 Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 598 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2008ffff or 0x806f0a0c2008ffff Severity Error Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 599 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 600 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c200bffff or 0x806f0a0c200bffff Severity Error Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 601 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 602 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c200effff or 0x806f0a0c200effff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 603 SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 604 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2011ffff or 0x806f0a0c2011ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 605 CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 606 Memory that has been Detected. May also be shown as 806f0a0c2014ffff or 0x806f0a0c2014ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 607 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that ambient temperature is within the specifications. 3.
  • Page 608 Memory that has been Detected. May also be shown as 806f0a0c2017ffff or 0x806f0a0c2017ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 609 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that ambient temperature is within the specifications. 3.
  • Page 610 • 81010002-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower non-critical) has deasserted. (CMOS Battery) This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has deasserted. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 611 May also be shown as 810100020701ffff or 0x810100020701ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0477 User Response No action; information only. • 81010202-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted.
  • Page 612 May also be shown as 810102041d02ffff or 0x810102041d02ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0481 User Response No action; information only. Fan 2B Tach : HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 613 • 81010204-1d03ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 3A Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102041d03ffff or 0x810102041d03ffff Severity Info Serviceable...
  • Page 614 May also be shown as 810102041d06ffff or 0x810102041d06ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0481 User Response No action; information only. Fan 6B Tach : HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 615 • 81010204-1d07ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 7A Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102041d07ffff or 0x810102041d07ffff Severity Info Serviceable...
  • Page 616 May also be shown as 810107010f02ffff or 0x810107010f02ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 617 • 81010701-1001ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (PCI 1 Amb Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107011001ffff or 0x810107011001ffff Severity Info Serviceable...
  • Page 618 May also be shown as 810107011301ffff or 0x810107011301ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 619 • 81010701-1302ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (PSU 2 Amb Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107011302ffff or 0x810107011302ffff Severity Info Serviceable...
  • Page 620 May also be shown as 810107011403ffff or 0x810107011403ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 621 • 81010701-1404ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (DIMM CD VR Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107011404ffff or 0x810107011404ffff Severity Info Serviceable...
  • Page 622 May also be shown as 810107012d01ffff or 0x810107012d01ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 623 • 81010701-3701ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (Ambient Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107013701ffff or 0x810107013701ffff Severity Info Serviceable...
  • Page 624 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. RAID Amb Temp : RR PCI1 Amb Temp : HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 625 • 81010901-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (PCI 2 Amb Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011002ffff or 0x810109011002ffff Severity Info Serviceable...
  • Page 626 May also be shown as 810109011302ffff or 0x810109011302ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 627 • 81010901-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (CPU1 VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011401ffff or 0x810109011401ffff Severity Info Serviceable...
  • Page 628 May also be shown as 810109011404ffff or 0x810109011404ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 629 • 81010901-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (DIMM EF VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011405ffff or 0x810109011405ffff Severity Info Serviceable...
  • Page 630 May also be shown as 810109013701ffff or 0x810109013701ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 631 • 81010902-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (SysBrd 12V) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109020701ffff or 0x810109020701ffff Severity Info Serviceable...
  • Page 632 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. RAID Amb Temp : RR PCI1 Amb Temp : HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 633 • 81010b01-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (PCI 2 Amb Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011002ffff or 0x81010b011002ffff Severity Info Serviceable...
  • Page 634 May also be shown as 81010b011302ffff or 0x81010b011302ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 635 • 81010b01-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (CPU1 VR Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011401ffff or 0x81010b011401ffff Severity Info Serviceable...
  • Page 636 May also be shown as 81010b011404ffff or 0x81010b011404ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 637 • 81010b01-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (DIMM EF VR Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011405ffff or 0x81010b011405ffff Severity Info Serviceable...
  • Page 638 May also be shown as 81010b013701ffff or 0x81010b013701ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 639 • 81030006-2101ffff : Sensor [SensorElementName] has asserted. (Sig Verify Fail) This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 810300062101ffff or 0x810300062101ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
  • Page 640 • 81030108-1301ffff : Sensor [SensorElementName] has deasserted. (PS Heavy Load) This message is for the use case when an implementation has detected a Sensor has deasserted. May also be shown as 810301081301ffff or 0x810301081301ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 641 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0509 User Response No action; information only. • 8103010c-2581ffff : Sensor [SensorElementName] has deasserted. (Non-Auth DIMMs) This message is for the use case when an implementation has detected a Sensor has deasserted. May also be shown as 8103010c2581ffff or 0x8103010c2581ffff Severity Info...
  • Page 642 81050112-0d01ffff : Sensor [SensorElementName] has indicated limit no longer exceeded. (CPU/HDD Config) This message is for the use case when an implementation has detected a Sensor limit is no longer exceeded. May also be shown as 810501120d01ffff or 0x810501120d01ffff Severity Info HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 643 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0513 User Response No action; information only. • 81070101-2c01ffff : Sensor [SensorElementName] has deasserted the transition from normal to non-critical state. (ML2 OverTemp) This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal.
  • Page 644 (I/O Resources) This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal. May also be shown as 8107010f2582ffff or 0x8107010f2582ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 645 Severity Info Serviceable Automatically notify support Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0521 User Response No action; information only. • 81070121-0782ffff : Sensor [SensorElementName] has deasserted the transition from normal to non-critical state. (PCIe Dev Status) This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal.
  • Page 646 (CPU 1 OverTemp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702010301ffff or 0x810702010301ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 647 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070201-0302ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (CPU 2 OverTemp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 648 (PCI 3 Temp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702011103ffff or 0x810702011103ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 649 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070202-0701ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (SysBrd Vol Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 650 (PS 1 Therm Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702080a01ffff or 0x810702080a01ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 651 Severity Info Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070208-0a02ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (PS 2 Therm Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 652 8107020f-2582ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (I/O Resources) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 8107020f2582ffff or 0x8107020f2582ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 653 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070214-2201ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (TPM Lock) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 654 (CPU 2 QPILinkErr) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 8107021b0302ffff or 0x8107021b0302ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 655 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070221-0782ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (PCIe Dev Status) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 656 (CPU 2 OverTemp) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted. May also be shown as 810703010302ffff or 0x810703010302ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 657 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0525 User Response No action; information only. • 81070301-1101ffff : Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. (PCI 1 Temp) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted.
  • Page 658 (ML2 OverTemp) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted. May also be shown as 810703012c01ffff or 0x810703012c01ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 659 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0525 User Response No action; information only. • 8107030d-2582ffff : Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. (RAID Vol State) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted.
  • Page 660 (X8 PCI 2 Config) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable has deasserted. May also be shown as 810706252583ffff or 0x810706252583ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 661 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0531 User Response No action; information only. X8 PCI 3 Config : • 810b010a-1e81ffff : Redundancy Lost for [RedundancySetElementName] has deasserted. (Fan Zone 1) This message is for the use case when Redundancy Lost has deasserted.
  • Page 662 Redundant for [RedundancySetElementName] has deasserted. (Power Resource) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient Resources. May also be shown as 810b03091301ffff or 0x810b03091301ffff Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 663 Info Serviceable Automatically notify support Alert Category Warning - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0807 User Response No action; information only. • 810b030c-2581ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has deasserted. (Backup Memory) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient Resources.
  • Page 664 810b050a-1e82ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Fan Zone 2) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Insufficient Resources. May also be shown as 810b050a1e82ffff or 0x810b050a1e82ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 665 Severity Info Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0811 User Response No action; information only. • 810b050c-2581ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Backup Memory) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Insufficient Resources.
  • Page 666 816f0008-0a01ffff : [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName]. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply has been removed. May also be shown as 816f00080a01ffff or 0x816f00080a01ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 667 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0085 User Response No action; information only. • 816f0008-0a02ffff : [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName]. (Power Supply 2) This message is for the use case when an implementation has detected a Power Supply has been removed.
  • Page 668 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4. Check the SAS cable. • 816f000d-0401ffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 1) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 669 This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0401ffff or 0x816f000d0401ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1.
  • Page 670 816f000d-0404ffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 4) This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0404ffff or 0x816f000d0404ffff Severity Info Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 671 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3.
  • Page 672 This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0407ffff or 0x816f000d0407ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 673 CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4.
  • Page 674 Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 675 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4. Check the SAS cable. • 816f000d-040bffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 11) This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d040bffff or 0x816f000d040bffff Severity Info...
  • Page 676 3. Check the SAS cable. • 816f000d-0410ffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Ext Drive) This message is for the use case when an implementation has detected a Drive has been Removed. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 677 May also be shown as 816f000d0410ffff or 0x816f000d0410ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive.
  • Page 678 May also be shown as 816f00212201ffff or 0x816f00212201ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 679 • 816f0021-2582ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (All PCI Error) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed. May also be shown as 816f00212582ffff or 0x816f00212582ffff Severity Info Serviceable...
  • Page 680 May also be shown as 816f00213002ffff or 0x816f00213002ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 681 • 816f0021-3003ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (PCI 3) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed. May also be shown as 816f00213003ffff or 0x816f00213003ffff Severity Info Serviceable...
  • Page 682 May also be shown as 816f01070302ffff or 0x816f01070302ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0037 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 683 • 816f0108-0a01ffff : [PowerSupplyElementName] has returned to OK status. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply return to normal operational status. May also be shown as 816f01080a01ffff or 0x816f01080a01ffff Severity Info Serviceable...
  • Page 684 May also be shown as 816f010c2002ffff or 0x816f010c2002ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 685 • 816f010c-2003ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2003ffff or 0x816f010c2003ffff Severity Info Serviceable Automatically notify support...
  • Page 686 May also be shown as 816f010c2006ffff or 0x816f010c2006ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 687 • 816f010c-2007ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2007ffff or 0x816f010c2007ffff Severity Info Serviceable Automatically notify support...
  • Page 688 May also be shown as 816f010c200affff or 0x816f010c200affff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 689 • 816f010c-200bffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 11) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c200bffff or 0x816f010c200bffff Severity Info Serviceable Automatically notify support...
  • Page 690 May also be shown as 816f010c200effff or 0x816f010c200effff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 691 • 816f010c-200fffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 15) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c200fffff or 0x816f010c200fffff Severity Info Serviceable Automatically notify support...
  • Page 692 May also be shown as 816f010c2012ffff or 0x816f010c2012ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 693 • 816f010c-2013ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 19) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2013ffff or 0x816f010c2013ffff Severity Info Serviceable Automatically notify support...
  • Page 694 May also be shown as 816f010c2016ffff or 0x816f010c2016ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 695 • 816f010c-2017ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 23) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2017ffff or 0x816f010c2017ffff Severity Info Serviceable Automatically notify support...
  • Page 696 May also be shown as 816f010d0400ffff or 0x816f010d0400ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 697 • 816f010d-0401ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 1) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0401ffff or 0x816f010d0401ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
  • Page 698 • 816f010d-0405ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 5) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0405ffff or 0x816f010d0405ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 699 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0406ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 6) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0406ffff or 0x816f010d0406ffff Severity Info...
  • Page 700 • 816f010d-0409ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 9) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0409ffff or 0x816f010d0409ffff Severity Info Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 701 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-040affff : The Drive [StorageVolumeElementName] has been enabled. (Drive 10) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d040affff or 0x816f010d040affff Severity Info...
  • Page 702 This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d040dffff or 0x816f010d040dffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 703 SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0410ffff : The Drive [StorageVolumeElementName] has been enabled. (Ext Drive) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0410ffff or 0x816f010d0410ffff Severity Info...
  • Page 704 This message is for the use case when an implementation has detected that a system has recovered from a Bus Timeout. May also be shown as 816f01130302ffff or 0x816f01130302ffff Severity Info Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 705 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0225 User Response 1. (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat sink and Replacing a microprocessor and heat sink). 2.
  • Page 706 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0390 User Response No action; information only. • 816f0125-1001ffff : [ManagedElementName] detected as present. (PCI Riser 1) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 707 This message is for the use case when an implementation has detected a Managed Element is now Present. May also be shown as 816f01251001ffff or 0x816f01251001ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0390 User Response...
  • Page 708 Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0045 User Response No action; information only. • 816f0207-0302ffff : [ProcessorElementName] has Recovered from FRB1/BIST condition. (CPU 2) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 709 This message is for the use case when an implementation has detected a Processor Recovered - FRB1/BIST condition. May also be shown as 816f02070302ffff or 0x816f02070302ffff Severity Info Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0045 User Response...
  • Page 710 May also be shown as 816f020d0401ffff or 0x816f020d0401ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 711 • 816f020d-0402ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 2) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0402ffff or 0x816f020d0402ffff Severity Info Serviceable...
  • Page 712 May also be shown as 816f020d0405ffff or 0x816f020d0405ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 713 • 816f020d-0406ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 6) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0406ffff or 0x816f020d0406ffff Severity Info Serviceable...
  • Page 714 May also be shown as 816f020d0409ffff or 0x816f020d0409ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 715 • 816f020d-040affff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 10) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d040affff or 0x816f020d040affff Severity Info Serviceable...
  • Page 716 May also be shown as 816f020d040dffff or 0x816f020d040dffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 717 • 816f020d-0410ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Ext Drive) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0410ffff or 0x816f020d0410ffff Severity Info Serviceable...
  • Page 718 May also be shown as 816f030c2001ffff or 0x816f030c2001ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 719 • 816f030c-2002ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName] has recovered. (DIMM 2) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2002ffff or 0x816f030c2002ffff Severity Info Serviceable Automatically notify support...
  • Page 720 May also be shown as 816f030c2005ffff or 0x816f030c2005ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 721 • 816f030c-2006ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName] has recovered. (DIMM 6) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2006ffff or 0x816f030c2006ffff Severity Info Serviceable Automatically notify support...
  • Page 722 May also be shown as 816f030c2009ffff or 0x816f030c2009ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 723 • 816f030c-200affff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName] has recovered. (DIMM 10) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200affff or 0x816f030c200affff Severity Info Serviceable Automatically notify support...
  • Page 724 May also be shown as 816f030c200dffff or 0x816f030c200dffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 725 • 816f030c-200effff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName] has recovered. (DIMM 14) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200effff or 0x816f030c200effff Severity Info Serviceable Automatically notify support...
  • Page 726 May also be shown as 816f030c2011ffff or 0x816f030c2011ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 727 • 816f030c-2012ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName] has recovered. (DIMM 18) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2012ffff or 0x816f030c2012ffff Severity Info Serviceable Automatically notify support...
  • Page 728 May also be shown as 816f030c2015ffff or 0x816f030c2015ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 729 • 816f030c-2016ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName] has recovered. (DIMM 22) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2016ffff or 0x816f030c2016ffff Severity Info Serviceable Automatically notify support...
  • Page 730 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. One of the DIMMs : • 816f030d-0400ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 0) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 731 This message is for the use case when an implementation has detected a Hot Spare has been Disabled. May also be shown as 816f030d0400ffff or 0x816f030d0400ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0171 User Response...
  • Page 732 • 816f030d-0404ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 4) This message is for the use case when an implementation has detected a Hot Spare has been Disabled. May also be shown as 816f030d0404ffff or 0x816f030d0404ffff Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 733 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0171 User Response No action; information only. • 816f030d-0405ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 5) This message is for the use case when an implementation has detected a Hot Spare has been Disabled. May also be shown as 816f030d0405ffff or 0x816f030d0405ffff Severity Info...
  • Page 734 This message is for the use case when an implementation has detected a Hot Spare has been Disabled. May also be shown as 816f030d0408ffff or 0x816f030d0408ffff Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 735 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0171 User Response No action; information only. • 816f030d-0409ffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 9) This message is for the use case when an implementation has detected a Hot Spare has been Disabled. May also be shown as 816f030d0409ffff or 0x816f030d0409ffff Severity Info...
  • Page 736 This message is for the use case when an implementation has detected a Hot Spare has been Disabled. May also be shown as 816f030d040cffff or 0x816f030d040cffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 737 CIM Information Prefix: PLAT ID: 0171 User Response No action; information only. • 816f030d-040dffff : Hot spare disabled for [ComputerSystemElementName]. (Drive 13) This message is for the use case when an implementation has detected a Hot Spare has been Disabled. May also be shown as 816f030d040dffff or 0x816f030d040dffff Severity Info...
  • Page 738 This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2001ffff or 0x816f040c2001ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 739 Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-2002ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2002ffff or 0x816f040c2002ffff Severity Info Serviceable...
  • Page 740 This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2005ffff or 0x816f040c2005ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 741 No action; information only. • 816f040c-2006ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 6) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2006ffff or 0x816f040c2006ffff Severity Info Serviceable Automatically notify support...
  • Page 742 May also be shown as 816f040c2009ffff or 0x816f040c2009ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 743 • 816f040c-200affff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c200affff or 0x816f040c200affff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
  • Page 744 May also be shown as 816f040c200dffff or 0x816f040c200dffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 745 • 816f040c-200effff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c200effff or 0x816f040c200effff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
  • Page 746 May also be shown as 816f040c2011ffff or 0x816f040c2011ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 747 • 816f040c-2012ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2012ffff or 0x816f040c2012ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
  • Page 748 May also be shown as 816f040c2015ffff or 0x816f040c2015ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 749 • 816f040c-2016ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 22) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2016ffff or 0x816f040c2016ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
  • Page 750 May also be shown as 816f040c2581ffff or 0x816f040c2581ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. One of the DIMMs : HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 751 • 816f0413-2582ffff : A PCI PERR recovery has occurred on system [ComputerSystemElementName]. (PCIs) This message is for the use case when an implementation has detected a PCI PERR recovered. May also be shown as 816f04132582ffff or 0x816f04132582ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other...
  • Page 752 May also be shown as 816f05072584ffff or 0x816f05072584ffff Severity Info Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0063 User Response No action; information only. One of the CPUs : HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 753 • 816f050c-2001ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2001ffff or 0x816f050c2001ffff Severity Info Serviceable...
  • Page 754 May also be shown as 816f050c2004ffff or 0x816f050c2004ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 755 • 816f050c-2005ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2005ffff or 0x816f050c2005ffff Severity Info Serviceable...
  • Page 756 May also be shown as 816f050c2008ffff or 0x816f050c2008ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 757 • 816f050c-2009ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2009ffff or 0x816f050c2009ffff Severity Info Serviceable...
  • Page 758 May also be shown as 816f050c200cffff or 0x816f050c200cffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 759 • 816f050c-200dffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c200dffff or 0x816f050c200dffff Severity Info Serviceable...
  • Page 760 May also be shown as 816f050c2010ffff or 0x816f050c2010ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 761 • 816f050c-2011ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 17) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2011ffff or 0x816f050c2011ffff Severity Info Serviceable...
  • Page 762 May also be shown as 816f050c2014ffff or 0x816f050c2014ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 763 • 816f050c-2015ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 21) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2015ffff or 0x816f050c2015ffff Severity Info Serviceable...
  • Page 764 May also be shown as 816f050c2018ffff or 0x816f050c2018ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 765 • 816f050c-2581ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2581ffff or 0x816f050c2581ffff Severity Info Serviceable...
  • Page 766 May also be shown as 816f050d0402ffff or 0x816f050d0402ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 767 • 816f050d-0403ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 3) This message is for the use case when an implementation has detected that a Critiacal Array has deasserted. May also be shown as 816f050d0403ffff or 0x816f050d0403ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
  • Page 768 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0407ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 7) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 769 This message is for the use case when an implementation has detected that a Critiacal Array has deasserted. May also be shown as 816f050d0407ffff or 0x816f050d0407ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response...
  • Page 770 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-040bffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 11) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 771 This message is for the use case when an implementation has detected that a Critiacal Array has deasserted. May also be shown as 816f050d040bffff or 0x816f050d040bffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response...
  • Page 772 No action; information only. • 816f0513-2582ffff : A PCI SERR on system [ComputerSystemElementName] has deasserted. (PCIs) This message is for the use case when an implementation has detected a PCI SERR deassertion. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 773 May also be shown as 816f05132582ffff or 0x816f05132582ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0235 User Response No action; information only. • 816f0607-0301ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has deasserted.
  • Page 774 • 816f0608-1301ffff : [PowerSupplyElementName] Configuration is OK. (PS Configuration) This message is for the use case when an implementation when a Power Supply configuration is OK. May also be shown as 816f06081301ffff or 0x816f06081301ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 775 Severity Info Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0105 User Response No action; information only. • 816f060d-0400ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 0) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
  • Page 776 • 816f060d-0403ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 3) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0403ffff or 0x816f060d0403ffff Severity Info HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 777 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0404ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 4) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
  • Page 778 • 816f060d-0407ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 7) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0407ffff or 0x816f060d0407ffff Severity Info Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 779 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0408ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 8) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
  • Page 780 This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d040bffff or 0x816f060d040bffff Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 781 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-040cffff : Array in system [ComputerSystemElementName] has been restored. (Drive 12) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
  • Page 782 This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2001ffff or 0x816f070c2001ffff Severity Info Serviceable Automatically notify support Alert Category HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 783 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2002ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 2) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 784 This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2005ffff or 0x816f070c2005ffff Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 785 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2006ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 6) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 786 [MemoryElementName]has deasserted. (DIMM 9) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2009ffff or 0x816f070c2009ffff Severity Info Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 787 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-200affff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 10) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 788 [MemoryElementName]has deasserted. (DIMM 13) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c200dffff or 0x816f070c200dffff Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 789 Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-200effff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 14) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 790 816f070c-2011ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 17) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2011ffff or 0x816f070c2011ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 791 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2012ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 18) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 792 816f070c-2015ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 21) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2015ffff or 0x816f070c2015ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 793 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2016ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 22) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 794 816f070c-2581ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (All DIMMS) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2581ffff or 0x816f070c2581ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 795 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. One of the DIMMs : • 816f070d-0400ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 0) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
  • Page 796 816f070d-0403ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 3) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0403ffff or 0x816f070d0403ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 797 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0404ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 4) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
  • Page 798 816f070d-0407ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 7) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0407ffff or 0x816f070d0407ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 799 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0408ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 8) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
  • Page 800 816f070d-040bffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 11) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d040bffff or 0x816f070d040bffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 801 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-040cffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 12) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
  • Page 802 • 816f0807-0301ffff : [ProcessorElementName] has been Enabled. (CPU 1) This message is for the use case when an implementation has detected a Processor has been Enabled. May also be shown as 816f08070301ffff or 0x816f08070301ffff Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 803 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0060 User Response No action; information only. • 816f0807-0302ffff : [ProcessorElementName] has been Enabled. (CPU 2) This message is for the use case when an implementation has detected a Processor has been Enabled. May also be shown as 816f08070302ffff or 0x816f08070302ffff Severity Info...
  • Page 804 This message is for the use case when an implementation has detected that a system has recovered from a Bus Uncorrectable Error. May also be shown as 816f08132582ffff or 0x816f08132582ffff Severity Info HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 805 Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0241 User Response No action; information only. • 816f0813-2584ffff : System [ComputerSystemElementName] has recovered from an Uncorrectable Bus Error. (CPUs) This message is for the use case when an implementation has detected that a system has recovered from a Bus Uncorrectable Error.
  • Page 806 Throttled. (DIMM 3) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2003ffff or 0x816f090c2003ffff Severity Info Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 807 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-2004ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 4) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2004ffff or 0x816f090c2004ffff Severity Info...
  • Page 808 Throttled. (DIMM 7) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2007ffff or 0x816f090c2007ffff Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 809 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-2008ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 8) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2008ffff or 0x816f090c2008ffff Severity Info...
  • Page 810 This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c200bffff or 0x816f090c200bffff Severity Info Serviceable Automatically notify support Alert Category HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 811 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-200cffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 12) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c200cffff or 0x816f090c200cffff Severity Info...
  • Page 812 This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c200fffff or 0x816f090c200fffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 813 CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-2010ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 16) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2010ffff or 0x816f090c2010ffff Severity Info...
  • Page 814 This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2013ffff or 0x816f090c2013ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 815 Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-2014ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 20) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2014ffff or 0x816f090c2014ffff Severity Info...
  • Page 816 This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2017ffff or 0x816f090c2017ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 817 No action; information only. • 816f090c-2018ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 24) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2018ffff or 0x816f090c2018ffff Severity Info Serviceable...
  • Page 818 Memory that has been Removed. May also be shown as 816f0a0c2001ffff or 0x816f0a0c2001ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 819 User Response No action; information only. • 816f0a0c-2002ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2002ffff or 0x816f0a0c2002ffff Severity Info...
  • Page 820 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2005ffff or 0x816f0a0c2005ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 821 CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2006ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
  • Page 822 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2009ffff or 0x816f0a0c2009ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 823 SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-200affff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
  • Page 824 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c200dffff or 0x816f0a0c200dffff Severity Info Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 825 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-200effff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
  • Page 826 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2011ffff or 0x816f0a0c2011ffff Severity Info Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 827 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2012ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
  • Page 828 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2015ffff or 0x816f0a0c2015ffff Severity Info HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 829 Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2016ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
  • Page 830 Error. (CPU 1 PECI) This message is for the use case when an implementation has detected that a system has recovered from a Bus Fatal Error. May also be shown as 816f0a130301ffff or 0x816f0a130301ffff HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 831 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0245 User Response 1. (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat sink and Replacing a microprocessor and heat sink). 2.
  • Page 832 2. If the problem persists and there is no other CPU with the same error indication, replace the system board. 3. (Trained technician only) Replace the system board (see Removing the system board and Replacing the system board). (n = microprocessor number) HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 833: Appendix B. Uefi/Post Diagnostic Codes

    Perform the steps in the order shown until the problem is solved. After you perform all of the actions that are described in this field, if you cannot solve the problem, contact Lenovo Support. Booting server to F1 setup menu In additional to the normal process in booting the server to the F1 setup menu (pressing F1 when <F1...

  • Page 834: List Of Uefi Events

    2. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 3. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 835 4. (Trained Service technician only) Replace the Processor. Inspect Processor socket and replace the system board first if socket is damaged • I.1800C A cache type mismatch has been detected for one or more processor packages. Processors have one or more cache levels with mismatched type Explanation: Severity Error...
  • Page 836 UEFI F1 setup or ToolsCenter Suite CLI or using adapter manufacturer utilities so that adapter firmware can be updated. 3. Move the adapter to a different slot. If a slot is not available or error recurs, replace the adapter. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 837 4. If the adapter was moved to a different slot and the error did not recur, verify that this is not a system limitation. Then replace the system board. Also, if this is not the initial installation and the error persists after adapter replacement, replace the system board. •...
  • Page 838 1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. 3. If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly). HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 839 • I.3868000 IFM: System reset performed to reset adapters. IFM: System reset performed to reset adapters Explanation: Severity Info User Response Complete the following steps: 1. Information only; no action is required. • I.3868003 IFM: Configuration to large for compatibility mode. IFM: Configuration too large for compatibility mode Explanation: Severity...
  • Page 840 2. Check system event log for uncorrected DIMM failures and replace those DIMMs. • S.1100B CATERR(IERR) has asserted on processor [arg1]. Processor CATERR(IERR) has asserted Explanation: Severity Error User Response Complete the following steps: HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 841 1. Check IBM support site for an applicable service bulletin or UEFI firmware update that applies to this Processor error. 2. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected Processor to another Processor socket and retry. If problem follows the affected Processor, or this is a single Processor system, replace the Processor.
  • Page 842 • S.3028002 Boot permission timeout detected. Boot Permission Negotiation Timeout Explanation: Severity Error User Response Complete the following steps: 1. Check CMM/IMM logs for communication errors and resolve. 2. Reseat the system 3. If problem persists contact support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 843 • S.3030007 A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System halted Explanation: Severity Error User Response Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
  • Page 844 Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. 2. Update the UEFI image. 3. Replace the system board. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 845 • S.3108007 The default system settings have been restored. System Configuration Restored to Defaults Explanation: Severity Error User Response Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. •...
  • Page 846 Support site for information related to this problem. 4. Update UEFI firmware. 5. Replace the DIMM. 6. Replace the processor. • S.51009 No system memory has been detected. No Memory Detected Explanation: HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 847 Severity Error User Response Complete the following steps: 1. If any memory errors are logged other than this one, take actions indicated for those codes first. 2. If no other memory diagnostic codes appear in the logs, verify that all DIMM connectors are enabled using the Setup utility or the ToolsCenter Suite CLI.
  • Page 848 3. (Trained technician only)If error recurs, or socket damage is found, replace the system board • W.11004 A processor within the system has failed the BIST. Processor Self Test Failure Detected Explanation: HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 849 Severity Error User Response Complete the following steps: 1. If the processor or firmware was just updated, check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error. 2. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected Processor to another Processor socket and retry.
  • Page 850 3. Replace the system board. • W.305800C DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Controller. DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Controller Explanation: Severity Warning User Response Complete the following steps: HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 851 1. No action required. The system will reboot at the end of POST. 2. If the problem persists, switch to the backup UEFI image or update the current UEFI image. 3. Replace the system board. • W.305800D DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'. DRIVER HEALTH PROTOCOL: Disconnect Controller Failed.
  • Page 852 W.3818005 The CRTM flash driver could not successfully flash the staging area. The update was aborted CRTM Update Aborted Explanation: Severity Warning User Response Complete the following steps: 1. Continue booting the system. If system does not reset, manually reset the system. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 853 2. If the error is not reported on the subsequent boot, no additional recovery action is required. 3. If the event persists, continue booting system and update the UEFI image. 4. (Trained service technician only) Replace the system board. • W.3868001 IFM: Reset loop avoided - Multiple resets not allowed.
  • Page 854 Processor), replace the affected Processor. 7. (Trained technician only)If problem stays with the original DIMM connector, re-inspect DIMM connector for foreign material and remove, if found. If connector is damaged, replace system board HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 855 • W.58007 Invalid memory configuration (Unsupported DIMM Population) detected. Please verify memory configuration is valid. Unsupported DIMM Population Explanation: Severity Error User Response Complete the following steps: 1. Ensure that the DIMM connectors are populated according to the guidelines in the service information for this product.
  • Page 856 2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error. 3. Replace the CMOS battery. 4. (Trained technician only)Replace the system board HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 857: Appendix C. Dsa Diagnostic Test Results

    Latest level of BMC/IMM • 405-001-000 : BRCM:TestMIIRegisters Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM © Copyright Lenovo 2016, 2017...
  • Page 858 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-004-000 : BRCM:TestInterrupt Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 859 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-005-000 : BRCM:TestLoopbackMAC Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA –...
  • Page 860 405-801-000 : BRCM:TestMIIRegisters Test Aborted The MII register test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 861 • 405-802-000 : BRCM:TestEEPROM Test Aborted The EEPROM test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-803-000 : BRCM:TestInternalMemory Test Aborted The internal memory test was canceled.
  • Page 862 Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-807-000 : BRCM:TestLEDs Test Aborted Verification of status LEDs was canceled. Recoverable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 863 Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-900-000 : BRCM:TestControlRegisters Test Failed A failure was detected while testing internal MAC registers Recoverable Severity Error Serviceable Automatically notify support User Response...
  • Page 864 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-903-000 : BRCM:TestInternalMemory Test Failed A failure was detected while testing internal memory. Recoverable Severity HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 865 Error Serviceable Automatically notify support User Response Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. 2.
  • Page 866 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 867: Dsa Checkpoint Panel Test Results

    • 405-907-000 : BRCM:TestLEDs Test Failed A failure was detected while verifying operation of the status LEDs. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
  • Page 868 Latest level of BMC/IMM • 180-901-000 : Check-point Panel Test Failed Check-point Panel Test Failed. Operator reported incorrect display. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 869: Dsa Cpu Stress Test Results

    1. Check the operator information panel cabling for loose or broken connections at both ends or damage to the cable. 2. Replace the information panel cable if damage is present. 3. Run the test again. 4. Replace the operator information panel assembly. 5.
  • Page 870 4. Check system firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. 5. Run the test again. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 871 6. If the system has stopped responding, turn off and restart the system and then run the test again. 7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links –...

  • Page 872: Dsa Exa Port Ping Test Results

    The following messages can result when you run the DSA EXA port ping test. • 401-000-000 : EXA Port Ping Test Passed EXA Port Ping Test Passed. Recoverable Severity Event Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 873 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 401-801-000 : EXA Port Ping Test Aborted EXA Port Ping Test Aborted. Unable to get device base address. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.

  • Page 874: Dsa Hard Drive Test Results

    The following messages can result when you run the hard drive test. Test results for the DSA hard drive test The following messages can result when you run the DSA hard drive test. • 217-000-000 : HDD Test Passed HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 875 HDD Stress Test Passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 217-800-000 : HDD Test Aborted HDD Test Aborted. The test was canceled. Recoverable Severity Warning...

  • Page 876: Dsa Intel Network Test Results

    • 406-000-000 : IANet:Registers Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 877 • 406-001-000 : IANet:EEPROM Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-002-000 : IANet:FIFO Test Passed The test passed. Recoverable Severity Event...
  • Page 878 Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-801-000 : IANet:EEPROM Test Aborted EEPROM test was canceled. Recoverable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 879 Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-802-000 : IANet:FIFO Test Aborted FIFO test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links –...
  • Page 880 Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-901-000 : IANet:EEPROM Test Failed A failure was detected during the EEPROM test. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 881 Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. 2.
  • Page 882 1. Check the Ethernet cable for damage and ensure correct cable type and attachment. 2. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 883: Dsa Lsi Hard Drive Test Results

    3. Rerun the test. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM DSA LSI hard drive test results The following messages can result when you run the LSI hard drive test.

  • Page 884: Dsa Memory Isolation Test Results

    Test results for the DSA memory isolation test The following messages can result when you run the DSA memory isolation test. • 201-000-000 : Standalone Memory Test Passed Quick/Full Memory Test All CPUs Passed. Recoverable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 885 Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-000-001 : Standalone Memory Test Passed Quick/Full Memory Test CPU 1 Passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
  • Page 886 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-811-000 : Standalone Memory Test Aborted Unable to Locate SMBIOS key "_SM_". Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 887 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 888 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-812-000 : Standalone Memory Test Aborted Memory test is not supported for this system. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 889 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 890 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 891 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-813-000 : Standalone Memory Test Aborted Chipset Error: Can not turn OFF ECC error reporting in CPU. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 892 Latest level of DSA – Latest level of BMC/IMM • 201-813-003 : Standalone Memory Test Aborted Chipset Error: Can not turn OFF ECC error reporting in CPU. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 893 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 894 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-814-003 : Standalone Memory Test Aborted Chipset Error: Can not disable Scubbing feature for CPU. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 895 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 896 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 897 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-815-003 : Standalone Memory Test Aborted Program Error with Quick Memory Menu Option Selection. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 898 – Latest level of DSA – Latest level of BMC/IMM • 201-816-002 : Standalone Memory Test Aborted Program Error with Full Memory Menu Option Selection. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 899 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 900 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-818-002 : Standalone Memory Test Aborted Unable to Locate SMBIOS key "_SM_". HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 901 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 902 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 903 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-819-002 : Standalone Memory Test Aborted The start-end address ranges in the restricted area of the memory. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 904 – Latest level of DSA – Latest level of BMC/IMM • 201-820-001 : Standalone Memory Test Aborted Memory Upper limit is less than 16 Mbytes. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 905 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 906 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-821-001 : Standalone Memory Test Aborted Variable range MTRR registers are larger than fixed range MTRR registers. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 907 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 908 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 909 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-822-001 : Standalone Memory Test Aborted Invalid MTRR service request. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
  • Page 910 201-824-000 : Standalone Memory Test Aborted Node Interleave feature must be OFF. Go to Setup and disable Node Interleave option and then re-run the test. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 911 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 912 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-826-000 : Standalone Memory Test Aborted HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 913 BIOS: Memory Controller has been disabled. Go to Setup and Enable Memory Controller. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
  • Page 914 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 915 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-827-000 : Standalone Memory Test Aborted BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation. Recoverable Severity Warning Serviceable Automatically notify support...
  • Page 916 Latest level of BMC/IMM • 201-827-003 : Standalone Memory Test Aborted BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 917 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 918 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-844-003 : Standalone Memory Test Aborted Chipset Error: Problem in masking MSR machine check control MASK registers. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 919 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 920 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 921 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-845-003 : Standalone Memory Test Aborted Chipset Error: Problem clearing MSR machine check control registers. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 922 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-859-002 : Standalone Memory Test Aborted INVALID XSECSRAT type. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 923 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 924 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-860-002 : Standalone Memory Test Aborted No OEM0 type 1 found. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 925 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 926 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 927 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-861-002 : Standalone Memory Test Aborted No SRAT type 1 found. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
  • Page 928 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-862-001 : Standalone Memory Test Aborted No OEM1 structure found. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 929 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 930 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-863-001 : Standalone Memory Test Aborted No IBMERROR key in OEM1 structure. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 931 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 932 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 933 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-864-001 : Standalone Memory Test Aborted No GAS located in OEM1. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
  • Page 934 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-865-000 : Standalone Memory Test Aborted No XSECSRAT key in OEM0 structure. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 935 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 936 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-866-000 : Standalone Memory Test Aborted EFI-SAL Invalid parameter from GetMemoryMap function. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 937 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 938 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 939 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-867-000 : Standalone Memory Test Aborted EFI/SAL: Buffer not allocated. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
  • Page 940 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-867-003 : Standalone Memory Test Aborted EFI/SAL: Buffer not allocated. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 941 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 942 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-868-003 : Standalone Memory Test Aborted EFI/SAL: Buffer allocated in GetMemoryMap too small. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 943 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 944 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 945 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-869-003 : Standalone Memory Test Aborted EFI/SAL Invalid parameter from GetMemoryMap function. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 946 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-870-002 : Standalone Memory Test Aborted CPU Doamin in ACPI not valid. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 947 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 948 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-871-002 : Standalone Memory Test Aborted Data Mis-compare encountered. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 949 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 950 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 951 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-877-002 : Standalone Memory Test Aborted BIOS: Sparing in Extended PCI reg. must be OFF. Go to setup and disable sparing. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps:...
  • Page 952 Latest level of BMC/IMM • 201-878-001 : Standalone Memory Test Aborted Sparing feature must be turned OFF. Go to setup and turn the sparing feature OFF. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 953 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 954 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-885-001 : Standalone Memory Test Aborted Processor does not support MTRR register manipulation. Can not write to memory without cache. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 955 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 956 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 957 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-886-001 : Standalone Memory Test Aborted Memory Upper limit is less than 16 Mbytes. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 958 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-899-000 : Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user. Recoverable Severity Warning Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 959 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-899-001 : Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website –...
  • Page 960 Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-901-001 : Standalone Memory Test Failed Memory Diagnostics Test Failed. Recoverable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 961 Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.

  • Page 962: Dsa Memory Stress Test Results

    The following messages can result when you run the memory stress test. Test results for the DSA memory stress test The following messages can result when you run the DSA memory stress test. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 963 • 202-000-000 : MemStr Test Passed Test Passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 202-801-000 : MemStr Test Aborted Internal program error. Recoverable Severity Warning...
  • Page 964 Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 202-901-000 : MemStr Test Failed Test Failed. Recoverable Severity Error Serviceable Automatically notify support HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 965 User Response Complete the following steps: 1. Execute the standard DSA memory diagnostics to validate all memory. 2. Make sure that the DSA Diagnostic code is at the latest level. 3. Turn off the system and disconnect it from power. 4.

  • Page 966: Dsa System Management Test Results

    1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – IBM Support website HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 967 – Latest level of DSA – Latest level of BMC/IMM • 166-802-001 : IMM I2C Test Aborted Test cannot be completed for unknown reason. Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1.
  • Page 968 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-806-001 : IMM I2C Test Aborted HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 969 Timeout while processing command. Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2.
  • Page 970 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-810-001 : IMM I2C Test Aborted Request data length invalid. Recoverable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 971 Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2.
  • Page 972 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-814-001 : IMM I2C Test Aborted Requested Sensor, data, or record not present. Recoverable Severity Warning Serviceable HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 973 Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links –...
  • Page 974 166-818-001 : IMM I2C Test Aborted Cannot execute duplicated request. Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 975 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – IBM Support website – Latest level of DSA –...
  • Page 976 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 977 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-823-001 : IMM I2C Test Aborted Cannot execute command. Insufficient privilege level. Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1.
  • Page 978 2. Make sure that DSA and BMC/IMM are at the latest level. 3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 979 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-905-001 : IMM I2C Test Failed IMM Indicates failure in MAX7319 --I2C Port Expander bus (BUS 4). Recoverable Severity Error Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1.
  • Page 980 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 981: Technical Assistance

    Before you call, make sure that you have taken these steps to try to solve the problem yourself. If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call.

  • Page 982: Using The Documentation

    • Secure upload with the system serial number: https://www.ecurep.ibm.com/ app/upload_hw Creating a personalized support Web page You can create a personalized support Web page by identifying Lenovo products that are of interest to you. HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 983: Software Service And Support

    IBM is Lenovo's preferred service provider for the System x, Flex System and NeXtScale System products. You can receive hardware service through your Lenovo reseller or from IBM. To locate a reseller authorized by Lenovo to provide warranty service, go to http://www.ibm.com/partnerworld and click Business Partner Locator.
  • Page 984 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 985: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 986: Trademarks

    (TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.

  • Page 987: Particulate Contamination

    If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.

  • Page 988: Industry Canada Class A Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

  • Page 989: Japanese Electromagnetic Compatibility Statements

    Geräte der Klasse A. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.

  • Page 990: Korea Communications Commission (Kcc Statement

    This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users need to pay attention to it. This is for any areas other than home. Russia Electromagnetic Interference (EMI) Class A statement HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 991: Emission Statement

    People’s Republic of China Class A electronic emission statement Taiwan Class A compliance statement Appendix E. Notices...

  • Page 992: Taiwan Bsmi Rohs Declaration

    Taiwan BSMI RoHS declaration HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 993: Statement

    Appendix F. Power cord safety statement Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord. © Copyright Lenovo 2016, 2017...
  • Page 994 HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

  • Page 995: Index

    60–61 performing tools, overview China Class A electronic emission statement diagnostic codes and messages Class A electronic emission notice POST/UEFI collecting data diagnostics COM port bracket program overview removing diagnostics program © Copyright Lenovo 2016, 2017...
  • Page 996 IMM2.1 gaseous contamination error messages general error symptoms problems general Germany Class A statement hard disk drive grease, thermal intermittent guidelines keyboard options installation memory system reliability microprocessor HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 997 Ethernet activity removing FPGA heartbeat how to send DSA data to Lenovo HX Series appliance, configuring hard disk drive activity hard disk drive status IMM heartbeat power-on system information IMM heartbeat system locator...
  • Page 998 LEDs product service, Taiwan replacing program operator information panel assembly Lenovo ToolsCenter Suite CLI removing publications operator information panel release latch online out-of-band product data particulate contamination parts listing rack HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...
  • Page 999 LEDs, and power COM port bracket server firmware, recovering components server shutdown cover server, backup firmware EIA bracket starting heat sink service and support hot-swap ac power supply before you call © Copyright Lenovo 2016, 2017...
  • Page 1000 Taiwan Class A electronic emission statement working inside the server Taiwan product service power on telecommunication regulatory statement telephone numbers test log, viewing thermal grease thermal kit, hot-swap fan X-Architecture technology HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide...

This manual is also suitable for:

Hx3310Hx2310-eHx3310-f

Table of Contents