Page 1 BladeCenter HX5 Blade Server Problem Determination and Service Guide Machine Types: 7873, 7872, 1910, 1909...
Page 2 The most recent version of this document is available at http://www.ibm.com/supportportal. Eighteenth Edition (July 2017) © Copyright Lenovo 2017. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.
Page 4 Removing an expansion unit ..Troubleshooting tables ... . 253 Installing an expansion unit ..General problems ... . 254 Removing an SSD expansion card.
Page 6 BladeCenter HX5 Blade ServerProblem Determination and Service Guide...
Page 7: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2017...
Page 8: Guidelines For Trained Service Technicians
Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Guidelines for trained service technicians This section contains information for trained service technicians. Inspecting for unsafe conditions Use this information to help you identify potential unsafe conditions in an IBM product that you are working Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 9: Guidelines For Servicing Electrical Equipment
• To ensure proper grounding of components such as power supplies, pumps, blowers, fans, and motor generators, do not service these components outside of their normal operating locations. • If an electrical accident occurs, use caution, turn off the power, and send another person to get medical aid. © Copyright Lenovo 2017...
Page 10: Safety Statements
Safety statements These statements provide the caution and danger information that is used in this documentation. Important: Each caution and danger statement in this documentation is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
Page 11 CAUTION: Hazardous energy is present when the blade is connected to the power source. Always replace the blade cover before installing the blade. UL regulatory information This device is for use only with supported blade chassis. © Copyright Lenovo 2017...
Page 12: Start Here
Start here You can solve many problems without outside assistance by following the troubleshooting procedures in this documentation and on the World Wide Web. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information.
Page 13 Step 4. Check for and apply code updates. Fixes or workarounds for many problems might be available in updated UEFI firmware, device firmware, or device drivers. To display a list of available updates for the blade server, go to http:// www.ibm.com/support/fixcentral.
Page 14 If the blade server is incorrectly configured, a system function can fail to work when you enable it; if you make an incorrect change to the blade server configuration, a system function that has been enabled can stop working. Make sure that all installed hardware and software are supported.See http://www.ibm. com/systems/info/x86servers/serverproven/compat/us to verify that the blade server supports the installed operating system, optional devices, and software levels.
Page 15: Undocumented Problems
request, go to http://www.ibm.com/support/entry/portal/Open_service_request. Be prepared to provide information about any error codes and collected data. Undocumented problems If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance.
Page 17: Chapter 1. Introduction
• Performing troubleshooting on the blade server Packaged with the blade server are software CDs that help you to configure hardware, install device drivers, and install the operating system. To download the latest firmware and device drivers, complete the following steps. © Copyright Lenovo 2017...
Page 18 Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/supportportal/. 2. Under Product support, click BladeCenter. 3. Under Popular links, click Software and device drivers. 4.
Page 19: Related Documentation
A set of blank labels for your blade server comes with the BladeCenter chassis. When you install the blade server in the BladeCenter chassis, write identifying information about the blade server on a label. Then place the label on the BladeCenter chassis bezel. See the documentation for your BladeCenter chassis for recommended label placement.
Page 20: Notices And Statements In This Document
This document explains how to use the advanced management module command-line interface (CLI) to directly access BladeCenter management functions. The command-line interface also provides access to the text-console command prompt on each blade server through a Serial over LAN (SOL) connection. •...
Page 21 2. The operating system in the blade server must provide USB support for the blade server to recognize and use USB media drives and devices. The BladeCenter chassis uses USB for internal communications with these devices. The following table is a summary of the features and specifications of the BladeCenter HX5 blade server. Chapter 1 Introduction...
Page 22 Table 1. Features and specifications • Broadcom BCM5709S dual-port Microprocessor: Up to 2 multi-core Gigabit Ethernet controller Environment: IntelXeon processors. • Air temperature: • Integrated keyboard/video/ mouse (cKVM) controller through – Blade server on: 10°C to 35°C Note: Use the Setup utility to (50°F to 95°F).
Page 23: Blade Server Controls And Leds
Blade server controls and LEDs Use this information for details about the controls and LEDs on the blade server and IBM MAX5 expansion blade. The following illustration identifies the buttons and LEDs on the blade server control panel. NMI button Power button / LED Activity LED Location LED...
Page 24 • Lit continuously: The blade server has power and is turned on. When the blade server is on, pressing this button causes an orderly shutdown of the blade server so that it is safe to remove. This includes shutting down the operating system (if possible) and removing power from the blade server.
Page 25 Activity LED When this green LED is lit (flashing), it indicates that there is activity on the network or external storage device. Location LED The system administrator can remotely turn on this blue LED to aid in visually locating the blade server. When this LED is lit, the location LED on the BladeCenter chassis is also lit.
Page 26: Scalability Indicators
This amber LED indicates that there is a problem with the system board. If this amber LED is lit, complete the following steps: 1. Install the IBM MAX5 (see “Installing an IBM MAX5 expansion blade” on page 88). 2. Install the BladeCenter HX5 in the chassis (see “Installing a blade server in a BladeCenter chassis” on page 67).
Page 27: Turning On The Blade Server
When a BladeCenter HX5 blade server is part of the scalable blade complex operating in single partition mode, the scalability indicators move up the first blade server, cross over to the second blade server, and then move down the second blade server. Note: If you have set up a scalable blade complex in single partition mode but when you start the blade servers, the scalability indicators for each blade server seem to be operating independently, there might be a problem with the configuration of the scalable blade complex.
Page 28: Turning Off The Blade Server
Turning off the blade server When you turn off the blade server, it is still connected to power through the BladeCenter chassis. The blade server can respond to requests from the service processor, such as a remote request to turn on the blade server.
Page 29: System-Board Switches
Power sharing Scaling card connector connector I/O expansion I/O expansion DIMMs connector connector (CIOv) 1 - 8 Control panel (SSD) connector Microprocessor 1 Microprocessor 2 Battery DIMMs Hypervisor Blade expansion 9 - 16 inteposer connector connector Note: The optional SSD expansion card is installed in the I/O expansion connector (SSD). System-board switches Use this information to locate and understand the system-board switches in the blade server.
Page 30: Blade Server Connectors - Ibm Max5
Description Switch setting Switch number Definition SW2 - 1 Reserved SW2 - 2 Force power on The default position is off. Turning this switch to the on position forces the blade server to power on SW2 - 3 Trusted Platform Module The default position is off.
Page 31: System-Board Leds - Bladecenter Hx5
System-board LEDs - BladeCenter HX5 Use this information to locate system-board LEDs in the blade server. The following illustration shows the LEDs on the system board. For more information about using light path diagnostics to view and resolve LEDs, see “Light path diagnostics” on page 202. For information about diagnosing and solving possible errors that are indicated by the light path diagnostics LEDs.
Page 32: Working With A Scalable Blade Complex
Working with a scalable blade complex You can assemble two BladeCenter HX5 blade servers together to create a scalable blade complex. A scalable blade complex supports the following implementation modes: • Single partition. The complex functions as a single server that contains up to four multi-core processors and up to 32 DIMMs.
Page 33 For example, assume that you have created a scalable blade complex and defined that complex as a single partition through the advanced management module web interface: • You can toggle the scalable blade complex to stand-alone mode through the web interface. In stand- alone mode, you can install a different operating system on each blade server and run different applications on each blade server.
Page 34 BladeCenter HX5 Blade ServerProblem Determination and Service Guide...
Page 36: Partitioning A Scalable Blade Complex
Step 6. Use IBM FastSetupIBM FastSetup is a no-cost software tool that helps simplify the maintenance and deployment of selected IBM BladeCenter chassis, servers, and components. The intuitive graphical interface initializes all phases of server setup, including discovery, update, and configuration.
Page 37 Select this choice to view information about the server. When you make changes through other choices in the Setup utility, some of those changes are reflected in the system information; you cannot change settings directly in the system information. This choice is on the full Setup utility menu only. –...
Page 38 Select this choice to determine operational settings, such as operating mode (acoustic, efficiency, or performance) and memory speed. – Integrated Management Module Select this choice to view or change the settings for the integrated management module (IMM). – POST Watchdog Timer Select this choice to view or enable the POST watchdog timer.
Page 39 – Network Select this choice to view or configure the network device options, such as iSCSI, PXE, and Broadcom. – Trusted Platform Module (TPM) Select this choice to view and configure TPM settings. • Date and Time Select this choice to set the date and time for the server. The date is set in month/day/year format. The time is set in 24-hour format (hour:minute:second).
Page 40: Using The Pxe Boot Agent Utility Program
The password must be from 6 to 20 characters. You can use any combination of ASCII printable characters for the password. Keep a record of your password in a secure place. If you forget the power-on password, you can regain access to the blade server either by removing the blade server battery and then reinstalling it (see “Removing the battery”...
Page 41: Using The Advanced Settings Utility (Asu)
Step 3. Press F12 (Select Boot Device). If a bootable USB mass storage device is installed, a submenu item (USB Key/Disk) is displayed. Step 4. Use the Up Arrow and Down Arrow keys to select an item from the Boot Selection Menu and press Enter.
Page 42 Step 4. After you unpack ASU, use the following command syntax to set the UUID: asu set SYSTEM_PROD_DATA.SysInfoUUID uuid_value [access_method] uuid_value Up to 16-byte hexadecimal value assigned by you. access_method The access method that you selected to use from the following methods: •...
Page 43: Updating The Dmi/Smbios Data
imm_password The IMM account password (1 of 12 accounts). The default value is PASSW0RD (with a zero, not a letter O). The following commands are examples of using the user ID and password default values and not using the default values: Example that does not use the user ID and password default values: asu set SYSTEM_PROD_DATA.SYsInfoUUID uuid_value host imm_ip user user_id password password...
Page 44 The server machine type and model number. Type mtm xxxxyyy, where xxxx is the machine type and yyy is the server model number. The serial number on the server. Type sn zzzzzzz, where zzzzzzz is the serial number. asset_method The server asset tag number. Type asset aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa, where aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset tag number.
Page 45: Using The Lsi Logic Configuration Utility Program
Note: When using the remote LAN access method to access IMM using the LAN from a client, the host and the imm_external_ip address are required parameters. host imm_external_ip [user imm_user_id][password imm_password] imm_external_ip The external IMM LAN IP address. There is no default value. This parameter is required. imm_user_id The IMM account (1 of 12 accounts).
Page 46: Updating Firmware And Device Drivers
Step 4. Follow the instructions on the screen to change the settings of the selected items; then, press Enter. If you select SAS Topology or Advanced Adapter Properties, additional screens are displayed. Updating firmware and device drivers IBM periodically makes UEFI code, service processor (IMM) firmware, diagnostic firmware updates, and device driver updates available for the blade server.
Page 47: Updating Firmware For Blade Servers Operating As A Single Partition
Updating firmware for blade servers operating as a single partition If you are performing inband updates to firmware on blade servers operating as a single partition in a scalable blade complex, updates made to the firmware on the primary blade server are also applied to the secondary blade server.
Page 48 1. Download the firmware for the BladeCenter HX5 blade server from http://www.ibm.com/support/ fixcentral/systemx/groupView? query.productGroup=ibm%2FBladeCenter. Place the files on a TFTP server that is on the same TCP/IP subnet as the advanced management module for the chassis in which the blade servers are installed. Note: Remember to record the directory location on the TFTP server where you place the files;...
Page 49 ################################################################################ proc log_init { display_stdout } { global fm_logfile if {$display_stdout == 0} { log_user 1 set fm_logfile "/tmp/expect_logs.txt" ################################################################################ # Log to a directory. ################################################################################ proc log_init_directory { directory } { global fm_logfile set fm_logfile "$directory/ExpectLogs.txt" exp_internal -f $directory/ExpectDiag.txt 0 ################################################################################ # Temp hack.
Page 50 proc ft_log { message } { global fm_logfile set date_val [ timestamp -format "%m/%d: %X: " ] log_file $fm_logfile send_log -- "$date_val $message\n" log_file send_user -- "$date_val $message\n" ################################################################################ # Bail on a critical error. ################################################################################ proc ft_error { message } { ft_log "ERROR: $message"...
Page 51 wait -nowait # The AMM closed the connection on us -- try to resume. set amm_id "" set rv [ amm_login $save_amm $save_userid $save_password ] set rv [ amm_restore_save_target ] ################################################################################ # Save off the current target value. ################################################################################ proc amm_save_target { string } { global save_target set save_target $string ################################################################################...
Page 52 set rv [ amm_set_mm_target ] # Grab the VDBG data from the AMM. ft_log "Blade: $blade -- Collecting AMM vdbg log." set vdbg_output "$g_test_results_dir/AMM_vdbg.txt" set rv [ collect_vdbg $vdbg_output ] if {$rv == 0} { ft_log "Blade: $blade -- Successfully collected AMM vdbg log." } else { ft_log "Blade: $blade -- Failure collecting AMM vdbg log."...
Page 53 set rv [ reset_blade $slot ] if {$rv != 0} { ft_log "Blade: $slot did not reboot." ################################################################################ # Reset a blade via the AMM. Returns 0 on success and 1 on timeout. ################################################################################ proc reset_blade { blade } { global amm_id # Reboot the blade.
Page 54 ################################################################################ proc reboot_amm { } { global amm_id # Reboot the AMM. send -i $amm_id "reset\r" # The AMM CLI needs to have the session opened until it goes away. sleep 10 ft_log "AMM: Rebooted." return 0 ################################################################################ # Set the MM target to the value. ################################################################################ proc amm_set_mm_target { } { global amm_id...
Page 55 expect -i $amm_id "OK" { set rv [ amm_save_target "system" ] return 0 return 1 ################################################################################ # Set the CLI target to a blade. Returns 0 on success and 1 on failure. ################################################################################ proc amm_set_blade_target { blade_no } { global amm_id send -i $amm_id "env -T system:blade\[$blade_no\]\r"...
Page 56 # Backup our login creds. set save_amm $amm set save_userid $userid set save_password $password # SSH command with no host key checking. spawn ssh -o StrictHostKeyChecking=no -o UserKnownHostsFile=/dev/null -l$userid $amm set amm_id $spawn_id ft_log "AMM: Login -- id: $amm_id" # Install an end of file handler to bomb out incase the AMM connection dies. expect_after -i $amm_id eof eof_handler # Log into the AMM.
Page 57 wait ft_log "AMM: Logout -- id: $amm_id" set amm_id "" ################################################################################ # Collect the blade info from the AMM. ################################################################################ proc collect_blade_info { blade } { global amm_id amm g_imm_fw_levels g_uefi_fw_levels send -i $amm_id "info -T blade\[$blade\]\r" # Find the BIOS string. expect -i $amm_id "BIOS"...
Page 58 # Collect the blade power state from the AMM. ################################################################################ proc collect_blade_power_state { blade } { global amm_id amm send -i $amm_id "info -T blade\[$blade\]\r" ################################################################################ # Collect a file from the AMM. ################################################################################ proc collect_file_from_amm { remote_directory filename local_copy } { global amm userid password set command "/usr/bin/curl"...
Page 59 ################################################################################ set multinode_complex [ list ] ############################################################################# # Build a list of complexes. ############################################################################# proc populate_complex_list { } { global amm_id multinode_complex set multinode_entry [ list ] send -i $amm_id "scale\r\n" expect { # Find the complex ID. -i $amm_id "Complex ID:" { expect -i $amm_id "\n"...
Page 60 lappend multinode_complex $multinode_entry ############################################################################# # Return a list element for a given slot configuration. ############################################################################# proc get_multinode_list_for_slot { slot_no } { global multinode_complex set empty [ list ] set temp [ list ] # Return an empty list if the multinode complex is has nothing. set count [ llength $multinode_complex ] if {$count == 0 } { return $empty...
Page 61 send -i $amm_id "telnetcfg -t 0\r\n" expect -i $amm_id -exact "OK" # Populate a list of multi node targets. set slots [ list ] set slots [ get_multinode_list_for_slot $blade_no ] # Validate it has data. set count [ llength $slots ] if {$count == 0} { ft_error "Unable to find any valid multi node configuration."...
Page 62 if {$rv == 0} { ft_log "AMM reports flash success for slot $slot" } else { return ${rv} # Restore the timeout and return the rv. set timeout $g_normal_timeout_value return 0 ################################################################################ # Code from source : support/include/FlashBlade.exp ################################################################################ ################################################################################ # Sometimes the AMM leaves old UPD files hanging around.
Page 63 proc flash_update_blade { blade_no firmware_image } { global amm_id tftp_server g_normal_timeout_value # Get a big timeout value while we flash. set timeout 1000 # Make sure the AMM knows too. send -i $amm_id "telnetcfg -t 0\r\n" expect -i $amm_id -exact "OK" # Populate a list # Send the update command.
Page 64 if { ! [info exists blade_presence_bits($slot)]} { continue set present $blade_presence_bits($slot) if {$present == 1} { ft_log "Blade: $slot -- Updating to firmware: $firmware." set rv [ flash_update_blade $slot $firmware ] if {$rv == 0} { ft_log "Blade: $slot -- Firmware update success." } else { ft_log "Blade: $slot -- Firmware update failed."...
Page 65: Recovering From A Uefi Update Failure
# Display user output data. if {$rv == 0} { ft_log "FlashStatusOut: success" } else { ft_log "FlashStatusOut: failure" exit Recovering from a UEFI update failure Use this information to recover from a UEFI update failure in the blade server. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 66: Out-Of-Band Manual Recovery Method
Step 11. Copy the downloaded firmware update package into a directory. Step 12. From a command line, type filename-s, where filename is the name of the executable file that you downloaded with the firmware update package. Step 13. Reboot the server and verify that it completes POST (see “Turning off the blade server” on page 12 and “Turning on the blade server”...
Page 67: In-Band Automated Boot Recovery Method
Step 8. Restart the blade server (see “Turning on the blade server” on page 11). The system begins the power-on self-test (POST). Step 9. Boot the server to the operating system or the F1 UEFI configuration menu. Step 10. Log into the Advanced Management's web interface. Step 11.
Page 68: Out-Of-Band Automated Boot Recovery Method
Step 2. Boot the server to an operating system that is supported by the firmware update package that you downloaded (see “Turning on the blade server” on page 11). Step 3. Perform the firmware update by following the instructions that are in the firmware update package readme file.
Page 69: Accessing The Imm
After a specified number of consecutive attempts (automatic or manual), the Nx boot failure feature causes the server to revert to the default UEFI configuration and start the Setup utility so that you can make the necessary corrections to the configuration and restart the server. If the server is unable to successfully complete POST with the default configuration, there might be a problem with the system board.
Page 70: Resolving Conflicts With The Imm Lan Over Usb Interface
Resolving conflicts with the IMM LAN over USB interface Use any of the following actions to resolve LAN over USB conflicts with network configurations and applications. • For conflicts with Open MPI, configure the application so that it does not attempt to use this interface. •...
Page 71 6. When you are prompted What do you want the wizard to do?, select Install from a list or specific location (Advanced). Click Next to continue. 7. When you are prompted Please choose your search and installation options, select Don't search. I will choose the driver to install.
Page 72 BladeCenter HX5 Blade ServerProblem Determination and Service Guide...
Page 73: Chapter 3. Parts Listing
3. Under Popular links, click Part documents lookup. 4. From the Product Family menu, select BladeCenter HX5 and click Go. Note: The illustrations in this document might differ slightly from your hardware. Replaceable components are of the following types: © Copyright Lenovo 2017...
Page 74 • Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 75 CRU part CRU part FRU part Description number number Index number (Tier 1) (Tier 2) Intel Xeon L7555 Processor, 1.86GHz/24M/5.86GT/s, 8C, 95W 46M6871 (Type 7872 and 1909 models) Intel Xeon E7530 Processor, 1.86GHz/12M/5.8GT/s, 6C, 105W 59Y5897 (Type 7872 models) 59Y5857 Intel Xeon E7540 Processor, 2.00GHz/18M/6.4GT/s, 6C, 105W (Type 7872 models) Intel Xeon E6510 Processor, 1.73GHz/12M/4.8GT/s, 4C, 105W...
Page 76 CRU part CRU part FRU part Description number number Index number (Tier 1) (Tier 2) Intel Xeon E7-2870 Processor, 2.40GHz/30M/6.4GT/s, 10C, 130W 88Y6151 (Type 7873 models) Intel Xeon E7-4870 Processor, 2.40GHz/30M/6.4GT/s, 10C, 130W 88Y6161 (Type 7873 models) Battery, 3.0 volt (all models) 33F8354 Embedded Hypervisor Card (interposer) 59Y5988...
Page 77 CRU part CRU part FRU part Description number number Index number (Tier 1) (Tier 2) SSD expansion card 46M6909 Solid state drive, 1.8-inch 50 GB SLC 43W7737 Solid state drive, 1.8-inch 50 GB MLC 43W7729 Solid state drive, 1.8-inch 200 GB MLC 40K6897 BladeCenter HX5 blade server base assembly (Type 7872 and 69Y3050...
Page 78: Parts Listing - Ibm Max5
Parts listing - IBM MAX5 The following replaceable components are available for the IBMIBM MAX5 expansion blade. There are two versions of the IBM MAX5 expansion blade, referred to as the IBM MAX5 version 1 and IBM MAX5 version 2 in this document.
Page 79 For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document. Table 4. Parts listing, IBM MAX5 version 1 CRU part CRU part FRU part Description number number Index number (Tier 1) (Tier 2) Cover (Type 7872 models) 68Y7859...
Page 80 Table 5. Parts listing, IBM MAX5 version 2 (continued) CRU part CRU part FRU part Description number number Index number (Tier 1) (Tier 2) IBM MAX5 expansion blade (version 2) 88Y6129 IBM MAX5 1-node scalability card 59Y5878 Miscellaneous parts kit 44X2168 DIMM fillers 60H2962...
Page 81: Chapter 4. Removing And Replacing Blade Server Components
• Each microprocessor socket always contains either a microprocessor dust cover and heat sink filler or a microprocessor and heat sink. If the blade server has only one microprocessor, it must be installed in microprocessor socket 1. • Make sure that the ventilation holes on the blade server are not blocked. © Copyright Lenovo 2017...
Page 82: Handling Static-Sensitive Devices
• The blade server battery must be operational. If the battery becomes defective, replace it immediately. Handling static-sensitive devices To reduce the possibility of damage from electrostatic discharge, observe these precautions. Attention: Static electricity can damage the blade server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.
Page 83: Installing A Blade Server In A Bladecenter Chassis
Attention: • To maintain proper system cooling, do not operate the BladeCenter chassis without a blade server or filler module installed in each blade server bay. • When you remove the blade server, note the blade server bay number. Reinstalling a blade server into a different blade server bay from the one it was removed from can have unintended consequences.
Page 84: Disassembling A Scalable Blade Complex
Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. To install a BladeCenter HX5 blade server, complete the following steps. Step 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 65. Step 2.
Page 85 Notes: If you are going to disassemble a blade server complex and use both blade servers as independent, stand-alone servers, you must make sure that you have the following components for each blade server: • A blade server cover Note: You need a blade server cover for the secondary blade server only if you intend to remove the scalability tray.
Page 86: Assembling A Scalable Blade Complex
Secondary BladeCenter HX5 blade server Blade server cover release Blade server cover release Step 7. Install either a 1-node speed burst card (see “Installing the 1-node speed burst card” on page 82) or a scalability filler on each blade server.To install a scalability filler, complete the following steps: Align the pins on the bottom of the filler with the holes on the scalability connector on the blade server.
Page 87: Removing And Replacing Tier 1 Customer Replaceable Units (Crus)
Step 4. Install a hypervisor key, if required, to use the scalable blade complex as a single hardware partition in a virtualized environment. To determine whether you have to install a hypervisor key, see the documentation that comes with your virtualization software. For more information about virtualization, see http://www.ibm.com/itsolutions/virtualization/.
Page 88 To open and remove the blade server cover, complete the following steps. Step 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 65. Step 2. If the blade server or scalable blade complex is installed in a BladeCenter chassis, remove it. See “Removing the blade server from the BladeCenter chassis”...
Page 89: Installing The Blade Server Cover
Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. Installing the blade server cover Use these instructions to install and close the cover for a blade server or for the topmost blade server in a scalable blade complex.
Page 90: Removing An Expansion Unit
Removing an expansion unit Use these instructions to remove an expansion unit from a blade server or from the topmost blade server in a scalable blade complex. Cover Pins Blade server cover release Blade server cover release To open and remove an expansion unit, complete the following steps. Step 1.
Page 91: Installing An Expansion Unit
Statement 21 CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. Installing an expansion unit Use these instructions to install an expansion unit or for the topmost blade server in a scalable blade complex.
Page 92: Removing The Battery
Step 2. Carefully lay the blade server on a flat, static-protective surface, orienting the blade server with the bezel pointing toward you. Step 3. Locate the blade expansion connector and remove the cover if one is installed (see “Blade server connectors - BladeCenter HX5”...
Page 93: Installing The Battery
Step 11. Use your thumb and index finger to lift the battery from the socket. Step 12. Dispose of the battery as required by local ordinances or regulations. Installing the battery Use this information to install a battery on the system board in the blade server. The following notes describe information that you must consider when you are replacing the battery in the blade server: •...
Page 94: Removing And Replacing Tier 2 Crus
Step 4. If you are installing the battery in a blade server that is the bottom blade server in a scalable blade complex, disassemble the blade complex (see “Disassembling a scalable blade complex” on page 68 for instructions). Step 5. If an optional expansion unit is installed, remove the expansion unit (see “Removing an expansion unit”...
Page 95 Step 3. Remove the cover from the topmost blade server (see “Removing the blade server cover” on page 71 for instructions). Step 4. Stand the blade servers upright on a clean, flat work surface, with the 2-node scalability card facing Step 5.
Page 96: Installing The Scalability Tray
Step 10. Lift the scalability tray away from the blade server. Step 11. If you are instructed to return the scalability tray, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the scalability tray Use this information to install the scalability tray on a blade server.
Page 97: Removing The 1-Node Speed Burst Card
Step 6. Attempt to pull the scalability tray back to ensure that the scalability tray is firmly seated. Step 7. Look in the holes on each side of the blade server to ensure that the spring plates are engaged. Removing the 1-node speed burst card Use this information to remove the 1-node speed burst card from a blade server.
Page 98: Installing The 1-Node Speed Burst Card
Step 2. If the scalable blade complex is installed in a BladeCenter chassis, remove it (see “Removing the blade server from the BladeCenter chassis” on page 66 for instructions). Step 3. Carefully lay the blade server on a flat, static-protective surface. Step 4.
Page 99: Removing The 2-Node Scalability Card
Step 6. Stand the blade server upright on a clean, flat work surface, with the scalability filler connector facing up. Step 7. Open the lower handle (rotate the lower handles down) to allow the blade server to sit flat on the work surface.
Page 100 Step 6. Loosen each screw on the 2-node scalability card, using the provided 3/16" hex driver. Alternate the loosening of each screw until both screws are removed. Step 7. Lift the 2-node scalability card off both blade servers and store the card in a safe place. Alignment pins Alignment...
Page 101: Installing The 2-Node Scalability Card
Installing the 2-node Scalability card Use this information to install the 2-node scalability card on a blade server. To install the 2-node scalability card, complete the following steps: Step 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 65. Step 2.
Page 102 Step 9. Release the lower handles (rotate the lower handles down) to allow the blade servers to sit flat on the work surface. Step 10. Align the pins on the bottom of the IBM 2-node scalability card with the holes on the scalability connector on the blade server.
Page 103: Removing An Ibm Max5 Expansion Blade
Alignment pins Alignment pins Step 12. Make sure that the 2-node scalability card is flush with the edge of the blade server. Step 13. Alternately tighten the screws on the 2-node scalability card by hand to ensure that the screw threads start properly.
Page 104: Installing An Ibm Max5 Expansion Blade
IBM MAX5 Blade server cover release Upper ridge Power jumper Blade server cover release Step 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 65. Step 2. If the blade server or scalable blade complex is installed in a BladeCenter chassis, remove it. See “Removing the blade server from the BladeCenter chassis”...
Page 105 Note: Before installing an IBM MAX5 expansion blade option, make sure that you have updated the firmware on the BladeCenter HX5 blade server to the latest level. If you attach and try to use the IBM MAX5 expansion blade without updating the server firmware, you might get unexpected system behavior or the server might not power on.
Page 106 Step 6. If you are installing an IBM MAX5 for the first time, locate the power sharing connector on the BladeCenter HX5 blade server and remove the power jumper if one is installed (see “Blade server connectors - BladeCenter HX5” on page 12). Step 7.
Page 107 a. Align the holes in the access panel with the holes in the blade server. b. Use a screwdriver to install the screws in the holes of the access panel. 5. Install the embedded hypervisor key access panel: a. Align the holes in the access panel with the holes in the blade server. b.
Page 108: Removing The Ibm Max5 1-Node Scalability Card
a. Lay the IBM MAX5 expansion blade on a flat, static-protective surface, cover side down. b. Use a screwdriver to remove both heat sink access plates. Step 8. Touch the static-protective package that contains the IBM MAX5 to any unpainted metal surface on the BladeCenter chassis or any unpainted metal surface on any other grounded rack component;...
Page 109 Step 6. Loosen each screw on the 1-node scalability card, using the provided 3/16" hex driver. Alternate the loosening of each screw until both screws are removed. Step 7. Lift the 1-node scalability card off of the blade server and expansion blade and store the card in a safe place.
Page 110: Installing The Ibm Max5 1-Node Scalability Card
Align the pins on the bottom of the filler with the holes on the scalability connector on the blade server. Press down firmly so that the filler is flush with the scalability connector on the blade server. Tighten the screw on to the 1-node scalability card by hand to ensure that the screw threads start properly.
Page 111 Step 10. Align the pins on the bottom of the IBM MAX5 1-node scalability card with the holes on the scalability connector on the blade server. Step 11. Press down firmly so that the 1-node scalability card is flush with the scalability connector on the blade server.
Page 112: Removing An Expansion Unit
Step 13. Alternately tighten the screws on the 1-node scalability card by hand to ensure that the screw threads start properly. Important: Always hand tighten each screw before you use the 3/16" hex driver. Step 14. Install the blade server cover (see “Installing the blade server cover” on page 73 for instructions). Step 15.
Page 113: Installing An Expansion Unit
Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 21 CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. Installing an expansion unit Use these instructions to install an expansion unit or for the topmost blade server in a scalable blade complex.
Page 114: Removing An Ssd Expansion Card
Cover Pins Blade server cover release Blade server cover release To install and close the blade server cover, complete the following steps: Step 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 65. Step 2. Carefully lay the blade server on a flat, static-protective surface, orienting the blade server with the bezel pointing toward you.
Page 115: Installing An Ssd Expansion Card
Step 3. Carefully lay the blade server on a flat, static-protective surface. Step 4. If you are removing the SSD expansion card from a blade server that is the bottom blade server in a scalable blade complex, disassemble the blade complex (see “Disassembling a scalable blade complex”...
Page 116 Step 5. If an optional expansion unit is installed, remove the expansion unit (see “Removing an expansion unit” on page 96 for instructions). Note: Optional expansion units are not supported when a IBM MAX5 expansion blade is installed. Step 6. If an IBM MAX5 expansion blade is installed, remove it (see “Removing an IBM MAX5 expansion blade”...
Page 117: Removing A Solid State Drive
Removing a solid state drive Use this information to remove a solid state drive. The blade server has a solid state drive expansion card for installing or removing solid state drives. To remove a solid state drive, complete the following steps: Step 1.
Page 118: Installing A Solid State Drive
Installing a solid state drive Use this information to install a solid state drive. You can install up to two solid state drives in the SSD expansion card. The blade server supports using RAID 0 or RAID 1 when two storage drives are installed. See “Using the LSI Logic Configuration Utility program” on page 29 for information about RAID configuration.
Page 119: Removing A Dimm - Bladecenter Hx5
Step 15. Install the CFFh expansion card, if you removed one from the blade server (see “Installing a CFFh expansion card” on page 122 for instructions). Step 16. If the blade server is part of a scalable blade complex, assemble the scalable blade complex (see “Assembling a scalable blade complex”...
Page 120: Installing A Dimm - Bladecenter Hx5
Step 8. Locate the DIMM connectors (see “Blade server connectors - BladeCenter HX5” on page 12). Determine which DIMM you want to remove from the blade server. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently.
Page 121 Table 7. System memory configuration for a two processors (two processors) DIMM connector Installed memory 2 DIMMs 4 DIMMs 6 DIMMs 8 DIMMs 10 DIMMs 12 DIMMs 14 DIMMs 16 DIMMs Important: If you are installing memory in a scalable blade complex, install the DIMMs to have a balance of memory among processors.
Page 122 memory mirroring does. If a predetermined threshold of correctable errors is reached, the contents of the failing DIMM are copied to the spare memory, and the failing DIMM or rank is disabled. To enable memory sparing through the Setup utility, select System Settings ➙ Memory. •...
Page 123: Removing A Dimm - Ibm Max5 Expansion Blade
Step 10. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component in the rack in which you are installing the DIMM for at least 2 seconds; then, remove the DIMM from its package.
Page 124: Installing A Dimm - Ibm Max5
To remove a DIMM, complete the following steps: Step 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 65. Step 2. Carefully lay the expansion blade on a flat, static-protective surface. Step 3. Open the expansion blade cover (see “Removing the blade server cover” on page 71 for instructions).
Page 125 Note: To ensure that all memory installed in the IBM MAX5 expansion blade is recognized by UEFI, make sure that you install a minimum of 2 DIMMs in the BladeCenter HX5 blade server. The maximum memory speed is determined by the combination of the microprocessor, DIMM speed, DIMM type, and the Operating Modes in UEFI settings.
Page 126 Table 13. DIMM population rules (continued) DIMM 9, DIMM 21 DIMM 10, DIMM 22 All DIMMs must be the same DRAM width (such as 4R x 8) DIMM 11, DIMM 23 DIMM 12, DIMM 24 All DIMMs must be the same DRAM width (such as 4R x 8) Notes: •...
Page 127 Table 15. System memory configuration for power saving (uses a maximum of 8 DIMMs) (continued) DIMM connector Installed memory 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 6 DIMMs 8 DIMMs Table 16. System memory configuration for mirroring with power savings (uses a maximum of 16 DIMMs) This configuration mirrors the DIMMs in DIMM Grouping A with the DIMMs in DIMM Grouping B.
Page 128: Removing A Hypervisor Key
Make sure that both retaining clips on the DIMM connector into which you are installing the DIMM are in the open position (standing straight up). Turn the DIMM so that the DIMM keys align correctly with the DIMM connector on the system board.
Page 129 Interposer card To remove the hypervisor key, complete the following steps: Step 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 65. Step 2. If the blade server or scalable blade complex is installed in a BladeCenter chassis, remove it. See “Removing the blade server from the BladeCenter chassis”...
Page 130 1. Using a screwdriver or a coin, turn each of the screws toward the middle of the blade server until they are in the unlocked position. 2. While you lift the back of the access panel, slide the panel away from the bezel. •...
Page 131: Installing A Hypervisor Key
Step 11. Carefully lift the hypervisor interposer up from the system board. Step 12. Pull the hypervisor key away from the hypervisor interposer. Step 13. If you are instructed to return the hypervisor key, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 132 Step 8. Remove the access panel. There are two types of access panels available for the BladeCenter HX5 blade server, depending on whether tall heat sinks are installed. • Complete the following steps to remove the access panel on a BladeCenter HX5 blade server that does not have tall heat sinks: 1.
Page 133 1. Using a screwdriver, remove each of the screws on the right access panel. 2. Lift the access panel away from the blade server. Step 9. Remove the hypervisor interposer: Locate the hypervisor interposer on the system board (see “Parts listing - BladeCenter HX5” on page 57).
Page 134 1. Make sure that the screws on the access panel are in the open position (the screw insert is parallel to the side of the access panel). 2. Slide the back of the cover under the blade server bezel, aligning the screws with the slots on the blade server.
Page 135: Removing An I/O Expansion Card
Step 14. If the blade server is part of a scalable blade complex, assemble the scalable blade complex (see “Assembling a scalable blade complex” on page 70 for instructions). Step 15. Install the IBM MAX5 expansion blade if you removed one (see “Installing an IBM MAX5 expansion blade”...
Page 136 Expansion card Release lever Expansion card standoff Step 11. Lift the card away from the expansion-card standoff. Step 12. If you are instructed to return the CFFh expansion card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Removing a CIOv expansion card Use these instructions to remove a CIOv expansion card from the blade server.
Page 137: Installing An I/O Expansion Card
Step 8. Remove the CFFh expansion card, if one is installed (see “Removing a CFFh expansion card” on page 119 for instructions). Step 9. Locate the CIOv expansion connector (see “Blade server connectors - BladeCenter HX5” on page 12). Step 10. Using your fingers, move the retaining clips away from the CIOv card; then, lift the card out of the connector.
Page 138 expansion card CIOv expansion card CFFh expansion card For information about installing an SSD expansion card, see “Installing an SSD expansion card” on page 99. To determine which expansion cards are supported in the BladeCenter HX5 blade server, see http://www. ibm.com/ servers/eserver/serverproven/compat/us/.
Page 139 Step 5. If you are installing the CFFh card in a blade server that is the bottom blade server in a scalable blade complex, disassemble the blade complex (see “Disassembling a scalable blade complex” on page 68 for instructions). Step 6. If an IBM MAX5 expansion blade is installed, remove it (see “Removing an IBM MAX5 expansion blade”...
Page 140: Removing The Control Panel
Step 2. If the blade server or scalable blade complex is installed in a BladeCenter chassis, remove it. See “Removing the blade server from the BladeCenter chassis” on page 66 for instructions. Step 3. Carefully lay the blade server on a flat, static-protective surface. Step 4.
Page 141 Step 4. If you are removing the control panel from a blade server that is the bottom blade server in a scalable blade complex, disassemble the blade complex (see “Disassembling a scalable blade complex” on page 68 for instructions). Step 5. If an optional expansion unit is installed, remove the expansion unit (see “Removing an expansion unit”...
Page 142: Installing The Control Panel
1. Using a screwdriver, remove each of the screws on the right access panel. 2. Lift the access panel away from the blade server. Step 9. Locate the control panel connector on the system board (see “Blade server connectors - BladeCenter HX5”...
Page 143 To install the control panel, complete the following steps: Step 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 65. Step 2. If the blade server or scalable blade complex is installed in a BladeCenter chassis, remove it. See “Removing the blade server from the BladeCenter chassis”...
Page 144 1. Using a screwdriver or a coin, turn each of the screws toward the middle of the blade server until they are in the unlocked position. 2. While you lift the back of the access panel, slide the panel away from the bezel. •...
Page 145 the rack in which you are installing the control panel for at least 2 seconds; then, remove the USB module from its package. Step 11. Orient the control panel so that the front of the control panel is facing the bezel. Step 12.
Page 146: Removing And Replacing Field Replaceable Units
1. Align the holes in the access panel with the holes in the blade server. 2. Use a screwdriver to install the screws in the holes of the access panel. Step 15. If the blade server is part of a scalable blade complex, assemble the scalable blade complex (see “Assembling a scalable blade complex”...
Page 147 To remove a microprocessor, complete the following steps. Heat sink Microprocessor heat sink filler Step 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 65. Step 2. If the blade server or scalable blade complex is installed in a BladeCenter chassis, remove it. See “Removing the blade server from the BladeCenter chassis”...
Page 148 Using a screwdriver or a coin, turn each of the screws toward the middle of the blade server until they are in the unlocked position. While you lift the back of the access panel, slide the panel away from the bezel. Step 9.
Page 149 Step 11. Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops in the fully open position (approximately a 135° angle). Lift the microprocessor retainer cover upward. Attention: Do not touch the connectors on the microprocessor and the microprocessor socket. Step 12.
Page 150: Installing A Microprocessor And Heat Sink
Installation tool Alignment holes Microprocessor Screws Step 16. If you are instructed to return the microprocessor and heat sink, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a microprocessor and heat sink Use this information to install a microprocessor and heat sink in the blade server.
Page 151 Step 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 65. Step 2. If the blade server or scalable blade complex is installed in a BladeCenter chassis, remove it. See “Removing the blade server from the BladeCenter chassis” on page 66 for instructions. Step 3.
Page 152 Microprocessor Microprocessor retainer release lever Rotate the release lever on the microprocessor socket from its closed and locked position until it stops in the fully open position (approximately a 135° angle). Rotate the microprocessor retainer on the microprocessor socket from its closed position until it stops in the fully open position (approximately a 135°...
Page 153 Protective cover Microprocessor Put the microprocessor back in the box, component side down, on the solid piece of foam. Twist the handle of the installation tool counterclockwise so that it is in the open position. Using the triangle on the microprocessor to align it with the installation tool, place the microprocessor on the underside of the tool.
Page 154 • Do not touch the thermal material on the bottom of the heat sink or on top of the microprocessor. Touching the thermal material will contaminate it. If the thermal material on the microprocessor or heat sink becomes contaminated, contact your service technician. Installation tool Alignment...
Page 155 Align and place the heat sink on top of the microprocessor in the retention bracket, thermal material side down. Press firmly on the heat sink. Align the screws on the heat sink with the holes on the heat-sink retention module. Press firmly on the captive screws and tighten them with a screwdriver, alternating among the screws until they are tight.
Page 156: Removing The System-Board Assembly - Bladecenter Hx5
Step 22. Install the cover onto the blade server (see “Installing the blade server cover” on page 73 for instructions). Step 23. Install the blade server or scalable blade complex into the BladeCenter chassis (see “Installing a blade server in a BladeCenter chassis” on page 67 for instructions). Removing the system-board assembly - BladeCenter HX5 Use this information to remove the system-board assembly from the blade server.
Page 157 Using a screwdriver or a coin, turn each of the screws toward the middle of the blade server until they are in the unlocked position. While you lift the back of the access panel, slide the panel away from the bezel. Step 9.
Page 158: Installing The System-Board Assembly - Bladecenter Hx5
Step 11. If you are instructed to return the system-board assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the system-board assembly - BladeCenter HX5 Use this information to install the system-board assembly in the blade server. Attention: The system-board assembly is a field-replaceable unit and must be replaced by a trained service technician.
Page 159 • Storage drives. See “Installing a solid state drive” on page 102. • Microprocessors and heat sinks. See “Removing a microprocessor and heat sink” on page 130. • Power jumper. Locate the power sharing connector on the BladeCenter HX5 blade server and install the power jumper if one was removed from the old system-board assembly installed (see “Blade server connectors - BladeCenter HX5”...
Page 160 Step 9. The Universal Unique Identifier (UUID) must be updated when the system board is replaced. Use the Advanced Settings Utility to update the UUID in the UEFI-based server (see “Updating the Universal Unique Identifier (UUID)” on page 25). Step 10. Update the server with the latest firmware or restore the pre-existing firmware that the customer provides.
Page 161: Chapter 5. Diagnostics
• If no LEDs are lit on the blade server front panel, verify the blade server status and errors in the advanced management module web interface; also see “Solving undetermined problems” on page 274. • If device errors occur, see “Troubleshooting tables” on page 253. © Copyright Lenovo 2017...
Page 162: Diagnostic Tools Overview
To perform the checkout procedure, complete the following steps: Step 1. If the blade server is running, turn off the blade server. Step 2. Turn on the blade server. Make sure that the blade server has control of the video (the LED on the keyboard/video/mouse button is lit).
Page 163: Event Logs
– LSI RAID and controller configuration – Network interfaces and settings – ServeRAID configuration – Service processor status and configuration – System configuration – Vital product data, firmware, and Unified Extensible Firmware Interface (UEFI) configuration – Microprocessor, input/output hub, and UEFI error logs –...
Page 164: Viewing Event Logs Through The Setup Utility
• DSA log: This log is generated by the Dynamic System Analysis (DSA) program, and it is a chronologically ordered merge of the system-event log (as the IPMI event log), the IMM chassis-event log (as the ASM event log), and the operating-system event logs. You can view the DSA log through the DSA program. Viewing event logs through the Setup utility Use this information to view the IMM log through the Setup utility.
Page 165: Post Error Codes
The following table describes the methods that you can use to view the event logs, depending on the condition of the blade server. The first two conditions generally do not require that you restart the blade server. Table 17. Methods for viewing event logs Condition Action The blade server is not hung and is connected to a...
Page 166 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 167 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 168 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 169 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 170 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 171 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 172 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 173 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 174 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 175 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 176 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 177 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 178: Imm Error Codes In Amm
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). •...
Page 179 The following table lists IMM error messages that are displayed in the advanced management module event log and suggested actions to correct the detected problems. These events, in a slightly different format, are also displayed in the IMM event log. Note: An updated list of IMM error messages and corrective actions are available on the IBM website at http://www.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-5079339&brandind= 5000008.
Page 180 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 181 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 182 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 183 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 184 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 185 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 186 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 187 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 188 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 189 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 190 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 191 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 192 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 193 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 194 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 195 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 196 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 197 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 198 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 199 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 200 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 201 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 202 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 203 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 204 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 205 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 206 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 207 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 208 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 209 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 210 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 211 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 212 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 213 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 214 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 215 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 216 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 217 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 218: Light Path Diagnostics
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 219: Viewing The Light Path Diagnostics Leds
Note: You can view the LEDs from the advanced management module web interface. For more information, see the Advanced Management Module Installation and User's Guide. Viewing the light path diagnostics LEDs Use this information to locate and identify the light path diagnostics LEDs. Before you work inside the blade server to view light path diagnostics LEDs, read “Safety”...
Page 220 Note: When you press the power button, the media tray select button/LED should also be lit if the capacitor is charged. If the media tray select button/LED is lit but no LEDs on the system board are lit, there are no hardware-related issues on the blade server. If the media tray select LED fails to light, install the blade server in a chassis for approximately 2 hours to enable the light path diagnostics panel to charge.
Page 221 2. Press the power button on the next blade server in the scalable blade complex. System- board LEDs are lit for any problem components on that blade server. System Board This amber LED indicates that there is a problem with the system board. If this amber LED is lit, complete the following steps: 1.
Page 222 (MEU Look Below) (MEU LED Power) (MEU Error) Note: The light path power LED (LP2) will be lit if there is sufficient charge available in the expansion blade to light the LEDs. If the LED power LED is not lit, install the IBM MAX5 expansion blade on the BladeCenter HX5 blade server and then install the blade server in a chassis for approximately 2 hours to enable the light path power LED to charge.
Page 223: Light Path Diagnostics Leds
MAX5” on page 209 for additional information about resolving issues indicated by those LEDs. The Light path power (LP2) LED is referred to as MEU LED Power in the system event log. Light path diagnostics LEDs Use this information to diagnose and solve possible errors that are indicated by the light path diagnostics LEDs.
Page 224 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 225: Light Path Diagnostics Leds - Ibm Max5
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 226 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 227: Ibm Dynamic System Analysis
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 228: Dsa Editions
To obtain DSA code and the Dynamic System Analysis Installation and User's Guide, go to http://www.ibm. com/systems/ support/supportsite.wss/docdisplay? brandind=5000008&lndocid=SERV-DSA. DSA editions Two editions of Dynamic System Analysis are available. 1. DSA Portable DSA Portable Edition runs within the operating system; you do not have to restart the server to run it. It is packaged as a self-extracting file that you download from the web.
Page 229: Dsa Messages
A diagnostic text message contains one of the following results: Passed: The test was completed without any errors. Failed: The test detected an error. User Aborted: You stopped the test before it was completed. Not Applicable: You attempted to test a device that is not present in the blade server. Aborted: The test could not proceed because of the blade server configuration.
Page 230 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 231 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 232: Memory Tests
• See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 233 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 234 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 235: Imm I 2 C Test
• See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 236 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 237 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 238 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 239 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 240 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 241 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 242 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 243 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 244 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 245 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 246 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 247 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 248 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 249 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 250 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 251 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 252 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 253 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 254 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 255 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 256 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 257 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 258 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 259 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 260: Optical Drive (Cd Or Dvd) Test
• See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 261 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 262 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 263 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 264 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 265: Hard Disk Drive Test
• See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 266: Ethernet Controller Test
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. •...
Page 267 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 268 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 269: Troubleshooting Tables
• See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 270: General Problems
General problems Use this information to resolve a general hardware problem. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs.
Page 271: Intermittent Problems
IBM continually updates the support website with tips and techniques that you can use to resolve any problems that you might be having with the BladeCenter HX5 blade server. Go to the BladeCenter support search website at http://www.ibm.com to see if any service bulletins have been generated. In the Search field, enter the following terms: 7872, retain tip, and hard disk drive.
Page 272: Keyboard Or Mouse Problems
• See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 273: Memory Problems
Memory problems Use this information to diagnose and resolve memory problems with the blade server. IBM continually updates the support website with tips and techniques that you can use to resolve any problems that you might be having with the BladeCenter HX5 blade server. Go to the BladeCenter support search website at http://www.ibm.com to see if any service bulletins have been generated.
Page 274: Monitor Or Video Problems
• See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 275: Network Connection Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. The video monitor is a shared BladeCenter chassis resource. First, make sure that the video monitor is assigned to the blade server; then, see the following table and “Solving shared BladeCenter resource problems”...
Page 276: Operating System Problems
• See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 277: Power Error Messages
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. •...
Page 278 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 279 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 280 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 281: Power Problems
• See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 282 • See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 283: Removable-Media Drive Problems
• See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 284: Serverguide Problems
• See “Parts listing - BladeCenter HX5” on page 57 to determine which components are CRUs and which components are FRUs. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 285: Service Processor Problems
Symptom Action TheServerGuide Setup and • Make sure that the CD drive is associated with the blade server that you are Installation CD will not start. configuring. • Make sure that the blade server supports the ServerGuide program and has a bootable CD (or DVD) drive.
Page 286: Media Tray Problems
Keyboard or mouse problems Use this information to diagnose and resolve keyboard and mouse issues. To check for keyboard or mouse problems, complete the following steps until the problem is solved: Step 1. Make sure that: • Both the blade server and the monitor are turned on. •...
Page 287 3. Media tray Step 4. For problems that affect only the CD or DVD drive, make sure that: The CD or DVD is inserted correctly in the drive. If necessary, insert the end of a straightened paper clip into the manual tray-release opening to eject the CD or DVD. The drive LED flashes once per second when the CD or DVD is inserted.
Page 288: Video Problems
Note: Some BladeCenter unit types have several management-module components that might have to be tested or replaced (see the Installation Guide for your advanced management module for more information). Step 4. Replace the advanced management module (see the documentation for your BladeCenter chassis). If these steps do not solve the problem, it is likely a problem with the blade server.
Page 289: Software Problems
Attention: Moving a color monitor while it is turned on might cause screen discoloration. Move the device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor. Step 2. Check for correct advanced management module operation (see the documentation for your BladeCenter chassis).
Page 290: Solving Undetermined Problems
• The operating system supports USB devices. • The correct USB device driver is installed. For the latest device drivers, go to http://www.ibm.com/ supportportal/. 3. (Trained service technician only) Replace the system-board assembly - See “Removing the system- board assembly - BladeCenter HX5” on page 140 and “Installing the system-board assembly - BladeCenter HX5”...
Page 291 b. System board c. Microprocessor If the problem is solved when you remove an I/O expansion card from the blade server but the problem recurs when you reinstall the same card, suspect the I/O expansion card; if the problem recurs when you replace the card with a different one, suspect the system board.
Page 292 BladeCenter HX5 Blade ServerProblem Determination and Service Guide...
Page 293: Appendix A. Getting Help And Technical Assistance
IBM systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program. © Copyright Lenovo 2017...
Page 294: Using The Documentation
Using the documentation Information about your IBM system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs.
Page 295: Hardware Service And Support
For more information about Support Line and other IBM services, see http://www.ibm.com/services or see http://www.ibm.com/planetwide for support telephone numbers. In the U.S. and Canada, call 1-800-IBM- SERV (1-800-426-7378). Hardware service and support You can receive hardware service through your IBM reseller or IBM Services. To locate a reseller authorized by IBM to provide warranty service, go to http://www.ibm.com/partnerworld and click Business Partner Locator.
Page 296 BladeCenter HX5 Blade ServerProblem Determination and Service Guide...
Page 297: Appendix B. Notices
Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Cell Broadband Engine is a trademark of Sony Computer Entertainment, Inc., in the United States, other countries, or both and is used under license therefrom. © Copyright Lenovo 2017...
Page 298: Important Notes
Intel, Intel Xeon, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates.
Page 299: Documentation Format
Risks that are posed by the presence of excessive particulate levels or concentrations of harmful gases include damage that might cause the device to malfunction or cease functioning altogether. This specification sets forth limits for particulates and gases that are intended to avoid such damage. The limits must not be viewed or used as definitive limits, because numerous other factors, such as temperature or moisture content of the air, can influence the impact of particulates or environmental corrosives and gaseous contaminant transfer.
Page 300: Telecommunication Regulatory Statement
Telecommunication regulatory statement This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks. Further certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions. Electronic emission notices When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor.
Page 301: Germany Class A Statement
International Business Machines Corp. New Orchard Road Armonk, New York 10504 914-499-1900 European Community contact: IBM Deutschland GmbH Technical Regulations, Department M372 IBM-Allee 1, 71139 Ehningen, Germany Telephone: +49 7032 15 2941 Email: lugi@de.ibm.com Germany Class A statement Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die...
Page 302: Japan Vcci Class A Statement
Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A. Japan VCCI Class A statement This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in which case the user may be required to take corrective actions.
Page 303: Taiwan Class A Compliance Statement
Taiwan Class A compliance statement Appendix B. Notices...
Page 304 BladeCenter HX5 Blade ServerProblem Determination and Service Guide...
Page 305: Index
DIMM x error LED - IBM MAX5 disabling LAN over USB interface disassembling scalable blade complex display problems DMI/SMBIOS data, updating Canada Class A electronic emission statement documentation Caution notice, meaning format CD drive test, DSA using CFFh expansion card documentation, related © Copyright Lenovo 2017...
Page 306 filler, blade Ethernet controller test firmware hard disk drive test updating I2C test updating, inband memory test updating, out-of-band messages Force legacy video on boot, Setup utility FRUs, removing and replacing microprocessor test optical drive test running text messages DSA diagnostics gaseous contamination overview Germany Class A statement...
Page 307 FCC, Class A blade expansion error Nx boot failure DIMM x error I/O expansion error I/O expansion error (CIOv) microprocessor x error scaling error LEDs - IBM MAX5 operating modes, Setup utility DIMM x error operating system © Copyright Lenovo 2017...
Page 308 error symptoms safety statements v, viii operator control panel scalability indicators installing scalability LEDs removing scalability tray optical drive test, DSA installing removing scalable blade complex assembling considerations disassembling particulate contamination IMM IP addresses partitioning a scalable blade complex implementation modes parts listing installing parts listing overview...
Page 309 USB key installing removing user security, Setup utility utility PXE boot agent program UUID, updating video problems 258, 272 weight, BladeCenter HX5 Windows driver, LAN over USB wrong characters © Copyright Lenovo 2017...
Page 310 BladeCenter HX5 Blade ServerProblem Determination and Service Guide...
Page 312 Part Number: 46W8208 Printed in China (1P) P/N: 46W8208...
Page 313 *1P46W8208*...

This manual is also suitable for:

Bladecenter hx5 7872 Bladecenter hx5 1910 Bladecenter hx5 1909

Lenovo BladeCenter HX5 7873 Problem Determination And Service Manual

Safety

Chapter 1. Introduction

Chapter 2. Configuring the Blade Server

Chapter 3. Parts Listing

Chapter 4. Removing and Replacing Blade Server Components

Chapter 5. Diagnostics

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Index

Quick Links

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Summary of Contents for Lenovo BladeCenter HX5 7873

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Table of Contents