Table Of Contents - IBM X3950 X5 Problem Determination And Service Manual

Contents
Safety . . . . . . . . . . . . . . . v
Guidelines for trained service technicians .
Inspecting for unsafe conditions .
Guidelines for servicing electrical equipment
Safety statements . .
Chapter 1. Start here . . . . . . . . . 1
Diagnosing a problem .
Undocumented problems .
Chapter 2. Introduction . . . . . . . . 5
Related documentation .
Notices and statements in this document .
Server features and specifications
x3850 X5 Memory Reliability Accessibility and
Serviceability (RAS) Features
Server controls, connectors, LEDs, and power .
Front view. . . .
Rear view . . . .
Rear view LEDs . .
Server power features .
Internal LEDs, connectors, and jumpers .
Memory-card DIMM connectors
Memory-card LEDs and button .
Microprocessor-board connectors .
Microprocessor-board LEDs .
I/O-board connectors .
I/O-board LEDs . .
I/O-board jumpers .
SAS-backplane connectors
Memory expansion module features and
specifications . . . .
Memory expansion module indicators, LEDs, and
power . . . . . .
Front view. . . .
Rear view . . . .
Turning the memory expansion module on and
off . . . . . .
Memory expansion module internal connectors and
buttons . . . . . .
Chapter 3. Diagnostics . . . . . . . . 37
Diagnostic tools . . .
Event logs . . . . .
Viewing event logs through the Setup utility .
Viewing event logs without restarting the server
Checkout procedures .
About the checkout procedure .
Performing the checkout procedure .
Troubleshooting tables .
CD or DVD drive problems .
Embedded hypervisor problems
General problems .
Hard disk drive problems
Intermittent problems .
© Copyright IBM Corp. 2014
. .
. . . .
. . . . . . . . .
. . . . . . . . .
. . . . . . . .
. . . . . . . . .
. . .
. . . . . .
. . . . . . .
.
. . . . . . . . .
. . . . . . . . .
. . . . . . . . .
. . . . . . . .
. . .
. . . . .
. . . . .
. . . .
. . . . . .
. . . . . . . .
. . . . . . . . .
. . . . . . . . .
. . . . . . .
. . . . . . . . .
. . . . . . . . .
. . . . . . . . .
. . . . . . . . .
. . . . . . . . .
. . . . . . . . .
. . . . . . . . .
. . . . . . . . .
. . . . . . . . .
. . . . .
. . .
. . . . . . . . .
. . . . . .
. . . . .
. . . . . . . . .
. . . . . . .
. . . . . . . .
USB keyboard, mouse, or pointing-device
problems .
. vii
Memory problems .
. vii
Microprocessor problems .
viii
Monitor or video problems .
. ix
Optional-device problems
Power problems .
Serial-device problems.
. 1
ServerGuide problems .
. 3
Software problems .
Universal Serial Bus (USB) port problems .
Video problems .
. 6
Light path diagnostics .
. 7
Remind button .
. 7
Light path diagnostics LEDs .
Power-supply LEDs
. 10
IBM Dynamic System Analysis .
. 13
DSA editions .
. 13
Running DSA Preboot .
. 16
Recovering the server firmware.
. 17
In-band automatic recovery method .
. 20
In-band manual recovery method .
. 22
Out-of-band method .
. 22
Nx boot failure .
. 23
Confirm and recover IMM boot image failure .
. 24
System-event log
. 24
Solving Ethernet controller problems .
. 26
Solving undetermined problems
. 26
Problem determination tips .
. 27
. 29
Chapter 4. Parts listing, Types 7145,
7146, 7143, and 7191. . . . . . . . . 81
. 29
Replaceable server components .
Replaceable memory expansion module components 90
. 32
Power cords .
. 32
Product recovery CDs .
. 33
VMware ESXi recovery CDs (Type 7145).
. 34
Chapter 5. Removing and replacing
. 34 components . . . . . . . . . . . . 97
Installation guidelines .
A single-power-supply server operating at 208 V
ac . . .
. 37
System reliability guidelines .
. 38
Working inside the server with the power on .
. 39
Handling static-sensitive devices .
39
Servicing multi-node systems .
. 40
Internal cable routing and connectors .
. 40
Returning a device or component
. 41
Connecting the cables
. 42
Removing and replacing server components .
. 43
Removing and replacing consumable parts and
. 44
Tier 1 CRUs .
. 44
Removing and replacing Tier 2 CRUs .
. 45
Removing and replacing FRUs
. 45
. . . . . . . . .
. . . . . .
. . . .
. . .
. . . .
. . . . . . .
. . . . .
. . . . .
. . . . . .
. . . . . . .
. . . . . .
. . . . . . .
. . .
. . . . . . .
. . .
. . . . . . . .
. . . . .
. . .
.
. . . . .
. . . . . . . .
. . . . . . . .
.
. . .
. . . .
. . .
. . . . . . . . .
. . . . . .
. . . . . .
. . . . . . . . .
. . .
. .
. . .
. .
. . . . . . .
. . . . . . . . .
. . .
. . . . 46
. . . . 47
. . . . 49
. . . . 50
. . . . 52
. . . . 53
. . . . 55
. . . . 55
. . . . 56
. . 57
. . . . 57
. . . . 57
. . . . 62
. . . . 63
. . . . 69
. . . . 71
. . . . 72
. . . . 73
. . . . 73
. . . . 74
. . . . 74
. . . . 75
. . . . 75
. . 75
. . . . 76
. . . . 76
. . . . 77
. . . . 78
. . . . 83
. . . . 92
. . . . 94
. . . . 95
. . . . 97
. . . . 99
. . . . 99
. 99
. . . 100
. . . 100
. . . 101
. . . 104
. . . 104
. . 105
. . . 105
. . . 139
. . . 160
iii