IBM X3950 X5 Problem Determination And Service Manual page 18

5. Check for and correct an incorrect configuration. If the server is incorrectly
6. See controller and management software documentation. If the problem is
7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting
8. Use the troubleshooting tables. See to find a solution to a problem that has
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IBM System x3850 X5 and x3950 X5 Types 7145, 7146, 7143, and 7191: Problem Determination and Service Guide
a. Install UpdateXpress system updates. You can install code updates that are
packaged as an UpdateXpress System Pack or UpdateXpress CD image. An
UpdateXpress System Pack contains an integration-tested bundle of online
firmware and device-driver updates for your server. In addition, you can
use IBM ToolsCenter Bootable Media Creator to create bootable media that
is suitable for applying firmware updates and running preboot diagnostics.
For more information about UpdateXpress System Packs, see and . For more
information about the Bootable Media Creator, see .
Be sure to separately install any listed critical updates that have release
dates that are later than the release date of the UpdateXpress System Pack
or UpdateXpress image (see step 4b).
b. Install manual system updates.
1) Determine the existing code levels.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for the server, go to .
When you click an update, an information page is displayed, including
a list of the problems that the update fixes. Review this list for your
specific problem; however, even if your problem is not listed, installing
the update might solve the problem.
configured, a system function can fail to work when you enable it; if you make
an incorrect change to the server configuration, a system function that has been
enabled can stop working.
a. Make sure that all installed hardware and software are supported. See to
verify that the server supports the installed operating system, optional
devices, and software levels. If any hardware or software component is not
supported, uninstall it to determine whether it is causing the problem. You
must remove nonsupported hardware before you contact IBM or an
approved warranty service provider for support.
b. Make sure that the server, operating system, and software are installed
and configured correctly. Many configuration problems are caused by loose
power or signal cables or incorrectly seated adapters. You might be able to
solve the problem by turning off the server, reconnecting cables, reseating
adapters, and turning the server back on. For information about performing
the checkout procedure, see . For information about configuring the server,
see .
associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated
controller and management or controlling software to verify that the controller
is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.
For problems with operating systems or IBM software or devices, go to .
procedures and RETAIN tips document known problems and suggested
solutions. To search for troubleshooting procedures and RETAIN tips, go to .
identifiable symptoms.