IBM X3950 X5 Problem Determination And Service Manual page 484

806f010c-08830004 • 806f010c-08830005
806f010c-08830004 Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName].
Explanation: A memory uncorrectable error has occured in DIMM 4 of mem card 3.
May also be shown as 806f010c08830004 or 0x806f010c08830004
Severity: Error
Alert Category: Critical
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: No
User response:
1. Refer to TIP H212293 for minimum code level.
2. Check the IBM support site for any applicable retain tip or firmware update that applies to this memory error.
3. Swap the affected DIMM with a similar DIMM (size/type) on a different channel.
4. Re-enable all DIMM slots.
5. If the failure remains on the original slot, replace the DIMM that was not moved. If the failure follows the DIMM
that was moved, replace the DIMM that was swapped.
6. If the problem re-occurs with the same DIMM connector, inspect DIMM connector for foreign material. If
damaged, replace the board.
806f010c-08830005 Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName].
Explanation: A memory uncorrectable error has occured in DIMM 5 of mem card 3.
May also be shown as 806f010c08830005 or 0x806f010c08830005
Severity: Error
Alert Category: Critical
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: No
User response:
1. Refer to TIP H212293 for minimum code level.
2. Check the IBM support site for any applicable retain tip or firmware update that applies to this memory error.
3. Swap the affected DIMM with a similar DIMM (size/type) on a different channel.
4. Re-enable all DIMM slots.
5. If the failure remains on the original slot, replace the DIMM that was not moved. If the failure follows the DIMM
that was moved, replace the DIMM that was swapped.
6. If the problem re-occurs with the same DIMM connector, inspect DIMM connector for foreign material. If
damaged, replace the board.
468
IBM System x3850 X5 and x3950 X5 Types 7145, 7146, 7143, and 7191: Problem Determination and Service Guide