Diagnosing Poor Network Performance; Starting A Radio Frequency Scan - Ruckus Wireless ZoneDirector 1100 User Manual

Troubleshooting

Diagnosing Poor Network Performance

Diagnosing Poor Network Performance

You can try the following diagnostic and troubleshooting techniques to resolve poor network
performance.
1. Go to Monitor > Map View.
2. Look on the map for rogue APs. If there is a large number, and they belong to neighboring
networks, proceed to the next task.
3. Go to Configure > Access Points.
4. Edit each AP record to assign each device a channel that will not interfere with other nearby
APs.
For example, if you have three APs operating in the 2.4 GHz band, you can manually set each
one to a different non-overlapping channel by selecting channel "1", "6" and "11" from the
Channel drop-down list.

Starting a Radio Frequency Scan

This task complements the automatic RF scanning feature that is built into the Ruckus
ZoneDirector. That automatic scan assesses one radio frequency at a time, every 20 seconds
or so. To manually start a complete radio frequency scan that assesses all possible frequencies
in all devices at one time, follow these steps:
1. Go to Administer > Diagnostics.
2. When the Diagnostics page appears, look for the Manual Scan options, and then click Scan.
CAUTION: This operation will interrupt active network connections for all current users.
3. Open the Dashboard or go to Monitor > Map View to review the scan results. This will
include rogue device detection, and an updated coverage evaluation.
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