Generating A Debug File; Viewing Current System And Ap Logs - Ruckus Wireless ZoneDirector 1100 User Manual

Generating a Debug File

CAUTION: Do not start this procedure unless asked to do so by technical support staff.
If requested to generate and save a debug file, follow these steps:
1. Go to Administer > Diagnostics.
2. Select the items under Debug Components as directed by Ruckus technical support, or
check the box next to Debug Components to select all. (If they are already selected, skip
this step.)
3. If you are instructed to save only log information for a specific AP or client, you can select
the check box next to Debug log per AP's or client's mac address, then enter the MAC
address in the adjacent field.
4. Click Apply to save your settings.
5. In the Save Debug Info section, click Save Debug Info.
6. When the File Download dialog box appears, select Save File, and click OK.
7. When the Save As dialog box appears, pick a convenient destination folder, type a name
for the file, and click Save.
8. When the Download Complete dialog box appears, click Close.
After the file is saved, you can email it to the technical support representative.
NOTE: The debug (or diagnostics) file is encrypted and only Ruckus Wireless support
representatives have the proper tools to decrypt this file

Viewing Current System and AP Logs

You can display a list of recent ZoneDirector or AP activity logs from the ZoneDirector Web
interface.
To view ZoneDirector system logs
1. Go to Administer > Diagnostics, and locate the System Logs section.
2. Click the "Click Here" link next to "To show current System logs...". The log data is
displayed in the text box beneath the link.
3. Click the Save System Log button to save the log as a compressed .tar file.
To view AP logs
1. Go to Administer > Diagnostics, and locate the AP Logs section.
2. Click the "Click Here" link next to "To show current AP logs...". The log data is displayed
in the text box beneath the link.
Troubleshooting

Generating a Debug File

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