Troubleshooting; Troubleshooting Failed User Logins; Fixing User Connections - Ruckus Wireless ZoneDirector 1100 User Manual

Troubleshooting

Troubleshooting Failed User Logins

Troubleshooting Failed User Logins

SUMMARY: This troubleshooting topic addresses the problems that network users might have
with configuring their client devices and logging into your ZoneFlex WLAN.
Upon the completion of the Setup Wizard, ZoneDirector automatically activates a default
internal WLAN for authorized users. A key benefit of the internal WLAN is the Zero-IT
configuration, which enables new users to self-activate their wireless client devices with little
or no assistance from the IT department. Zero-IT client device configuration requires the client
be running Windows XP (SP2 or later), Vista (SP1 or later), Windows 7, Mac OS X, iPhone or
iTouch and using a wireless network adapter that implements WPA.
If you and your WLAN users run into initial connection failures when using the Zero-IT
configuration and login, almost all of the problems have two key causes:
• Your users' client devices are running another OS, or running a version of Windows pre-XP/
SP2. (This includes XP/SP1.)
• Your users' client devices are using wireless network adapters without a WPA implementa-
tion.
The following list of options may be applicable based on your client system's qualifications:
• Option 1: If Windows XP SP2/Vista/7 is on the client machine, check the wireless network
adapter to verify the implementation of WPA.
• Option 2: Upgrade to Windows XP SP2/Vista/7, and if needed, acquire a wireless network
adapter with WPA support. Once these changes are made, your users can attempt Zero-IT
activation again.
• Option 3: If an older version of Windows is in use, or if another OS is being used, the user
must manually enter the Ruckus WPA passphrase in their network configuration (see
"Provisioning Clients that Do Not Support Zero-IT"
• Option 4: If the client's OS cannot be upgraded and the wireless adapter is limited to WEP,
you will need to do the following:
• Create an additional WLAN for non-standard client connections, then create a Role that
refers to this WLAN, and assign that role to the relevant user accounts.
• Enter the WEP key in the network configuration on the client device.

Fixing User Connections

If any of your users report problematic connections to the WLAN, the following debugging
technique may prove helpful. Basically, you will be deleting that user's client from the Active
Clients table in the Ruckus ZoneDirector, and when their client connection automatically renews
itself, any previous problems will hopefully be resolved.
To fix the connection of an active client
1. Go to Monitor > Currently Active Clients.
2. In the Clients table, locate the problematic client., and click the Delete button
same row.
on page 207).
on the
274