Using External Ivr Services Via The Mccf-Ivr Package - Polycom RealPresence RMX 1500 Administrator's Manual

Entry Queue
» In the New Entry Queue dialog box, Entry Queue Mode list, select IVR Only Service Provider.
 Enter the Entry Queue ID to be used by the DMA for forwarding the SIP calls to this Entry Queue.
 Select the special Entry Queue IVR Service if one was created.
 The Cascade and Enable ISDN/PSTN Dial-in options should not be enabled with this type of
Entry Queue.

Using External IVR Services via the MCCF-IVR Package

IVR Services can be controlled externally from an application server supporting the MCCF-IVR (Media
Control Channel Framework-Interactive Voice Response) package. The external IVR service is currently
being implemented with the integration of the Polycom RealPresence Virtualization Manager (DMA) as the
application server. When the application server is deployed in the enterprise environment and the Polycom
RealPresence Collaboration Server (MCU) is deployed as a media server, the external IVR service can be
used to play audio messages, display slides, and collect DTMF input from the participant. The external IVR
service is managed by the application server at the pre-conference phase when the participant is placed
into a special external IVR-controlled Entry Queue in the Collaboration Server (MCU), collecting information
before connecting to the conference.
The external IVR-controlled Entry Queue plays recorded voice messages or sends video slides such as
splash screens to the participant and collects DTMF input from the participant such as conference ID and
conference password for various functions.
Polycom®, Inc.
Entry Queues, Ad Hoc Conferences and SIP Factories
282