Polycom RealPresence RMX 1500 Administrator's Manual page 619

Collaboration server

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New Conference IVR Service Properties - DTMF Codes

Request assistance for conference

Note: This option is not available for SVC participants.

Request to Speak

Touch Control Prefix

Note: This option is not available for SVC participants.

Do not change the DTMF code of the Touch Control Prefix (*#).

The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards. For

more information see the Polycom® Touch Control User Guide.

If during the ongoing conference the Show Number of Participants DTMF option (default DTMF

*88) is used, when the displayed number of participants is removed, the message overlay text is also

27 To modify the DTMF code or permission:

a In the DTMF Code column, in the appropriate entry enter the new code.

b In the Permission column, select from the list who can use this feature (Everyone or just the

Chairperson).

By default, the Secure, Unsecure Conference and Show Number of Participants options are enabled

in the Conference IVR Service.

and prevents participants and Collaboration Server Users from joining the conference. A

Secured Conference cannot be monitored or controlled. In the Secured Conference mode,

the Administrator cannot view the participant or conference properties, but can manually

terminate them. In the Secured Conference mode, the chairperson and participants can

perform various operations, such as muting through DTMF codes. However, because

Secure conferences cannot be monitored, these operations or status changes are not

displayed in the Conferences or Participants panes.

The Secure, Unsecure Conference and Show Number of Participants options can be disabled by

removing their codes from the Conference IVR Service.

To disable the Text Indication option in the DTMF Code column, clear the DTMF code (*88) of Show

Number of Participants from the table.

To disable the Secure Conference options, in the DTMF Code column, clear the DTMF codes of

both Secured Conference (*71) and Unsecured Conference (#71) from the table.

Polycom®, Inc.

When Secured Conference is enabled, it locks the conference

IVR Services

Troubleshooting