To Define A Conference Ivr Service With Operator Assistance Options - Polycom RealPresence RMX 1500 Administrator's Manual

To define a Conference IVR Service with Operator Assistance Options

1 In the RMX Management pane, expand the Rarely Used list.
2 Click the IVR Services (
3 On the IVR Services toolbar, click the New Conference IVR Service
The New Conference IVR Service - Global dialog box opens.
4 Enter the Conference IVR Service Name.
5 Define the Conference IVR Service - Global parameters. For more information, see
IVR Service Properties - Global
6 Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
7 Define the system behavior when the participant enters the Conference IVR queue. For more
information, see
8 Click the Conference Chairperson tab.
The New Conference IVR Service - Conference Chairperson dialog box opens.
9 If required, enable the chairperson functionality and select the various voice messages and options
for the chairperson connection. For more information, see
Conference Chairperson Options and
10 Click the Conference Password tab.
The New Conference IVR Service - Conference Password dialog box opens.
11 If required, enable the request for conference password before moving the participant from the
conference IVR queue to the conference and set the MCU behavior for password request for Dial-in
and Dial-out participant connections. For more information, see
Properties - Conference Password
12 Select the various audio messages that will be played in each case. For more information, see For
more information, see
13 Click the General tab.
The New Conference IVR Service - General dialog box opens.
14 Select the messages that will be played during the conference. For more information, see
Conference IVR Service Properties - General Voice
Polycom®, Inc.
) entry.
Parameters.
Defining a New Conference IVR
Messages.
Parameters.
New Conference IVR Service Properties - Conference Password
Operator Assistance & Participant Move
(
Service.
New Conference IVR Service Properties -
New Conference IVR Service
Messages.
button.
)
Conference
Parameters.
337