Overview; Specified Tools; Procedure For Troubleshooting - Epson EPL-N3000 Service Manual

EPSON EPL-N3000/AcuLaser M4000N

3.1 Overview

With this printer, almost all troubles can be coped with by using "EPSON Status
Monitor 3" installed on the host personal computer.
Once an error occurs, the "EPSON Status Monitor 3" will appear as a pop-up window
on the screen of the host PC. It will show details of how to cope with the trouble. In
almost all cases, the user can recover the printer from the error, provided that the user
follows the instructions indicated on the pop-up window.
In addition, the User's Manual for EPSON EPL-N2500 describes detailed steps to be
taken for recovery from typical errors.

3.1.1 Specified Tools

This printer does not require any specified tools for troubleshooting.

3.1.2 Procedure for Troubleshooting

Perform troubleshooting work according to the flowchart shown at right.
Before starting disassembly and assembly work, read and
C A U T I O N
understand thoroughly the contents of
Performing Work (p.65)"
(p.66)".
Troubleshooting
3.1.4 "Precautions in
and 3.1.5 "Notes on Troubleshooting
START
3.1.3 Preliminary Checks (p.65)
Does the same
error occur even when
power is turned on
again?
Yes
Is there any
error display?
No
Take corrective steps by consulting the following:
1. Pop-up window of EPSON Status Monitor
2. "Problem Solver" in Reference Guide
3. 3.1.7 Details of Error Messages and Solutions (p.68)
Abnormal
Yes
operation without error
display?
No
Is there any
Yes
problem with print
images?
No
3.4.17 Electrical Noise (p.127)
Flowchart 3-1. Procedure for Troubleshooting
Overview
Broken line arrow:
Refer to depending on the
result of diagnosis
No
Problem solved
Either of
Yes No
warning status and error
status?
Yes
Yes
Problem solved
Problem solved?
Check for the relevant service call error
Service Call Errors (p.70)
•
No
3.2 Troubleshooting When
There is Error Display (p.72)
3.3 Troubleshooting for
Faulty Operation (p.104)
3.5 Picture Image Trouble
(p.144)
3.4 Troubleshooting for Individual Units (p.110)
Revision C
64
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