Caller's Initial Action - Avaya Octel 200 Installation And Maintenance Manual

5-38 Installation and Maintenance Volume

Caller's Initial Action

This section displays callers' initial actions upon reaching the port/trunk COS specified.
DIALED EXTENSION OR
DIGITS
INTEGRATION
RNA FORWARD
BUSY FORWARD
ALL FORWARD
DEFAULTED TO
ASSISTANCE
DIALED
ASSISTANCE
LEFT A MESSAGE
AT THE TONE
PRESSED
TO LOG ON
TO MAKE A
*
QUICK MESSAGE
CALLER WAS A
NETWORK UNIT
CALLER WAS A
DID/E&M UNIT
Octel 200/300 S.4.1
This can include
Number of times callers dialed a defined first digit from 1−8.
-
Number of times callers were sent directly to Next Mailbox without
-
dialing.
With Adaptive Integration, every time a call is forwarded to the
-
Octel 200/300.
Number of times callers dialed an account code.
-
Number of integrated calls that forwarded in.
Number of calls placed that were not answered.
Number of calls placed to a busy extension.
Number of calls placed to an All Forwarded condition.
Number of times callers did nothing (e.g., rotary dial) and were transferred
to attendant or intercept position.
Number of times callers pressed
FOR
0
intercept position.
Number of times callers left a message as an initial action. This also
includes instances where Next Mailbox gives the caller a greeting and takes
a message without the caller entering any digits.
Number of times callers pressed
#
and unsuccessful logons).
Number of times callers pressed
Number of times caller identified itself as a Network system. That is, the
call was from another network location.
Number of times caller identified itself as a DID/E&M system. That is, the
call was intercepted by the Octel 200/300DID/E&M Interface.
and were transferred to attendant or
0
to enter a mailbox (includes successful
#
to make a Quick Message.
*
PB60019−01