Avaya Octel 200 Installation And Maintenance Manual page 434

8-48 Installation and Maintenance Volume
#
128
129
130
131
132
133
134
135
136
137
138
139
140
Octel 200/300 S.4.1
Description
0
SUBSEQUENT DIALED
Number of times callers pressed
INITIAL DIALED EXTENSION OR DIGIT
Number of times a caller initially entered the first digit (1−8) for a defined
mailbox or extension in the
SUBSEQUENT DIALED EXTENSION OR DIGIT
Number of times a caller subsequently entered a first digit (1−8) mailbox or
extension defined in the
USER T
#
INITIAL PRESSED TO LOGON
Number of times caller initially dialed
to logon to a mailbox.
SUBSEQUENT PRESSED
#
Number of times a caller subsequently pressed
another mailbox.
INITIAL PRESSED FOR QUICK MESSAGE
*
Number of times was pressed immediately after the system answered.
*
SUBSEQUENT PRESSED
*
Number of times was subsequently pressed after other digits were entered.
*
CALLER WAS NETWORK
The number of times the source of an incoming call was identified as a
network location.
CALLER WAS DID/E&M INTERFACE UNIT.
Number of times the caller was a DID/E&M Trunk Interface call.
CALLER WAS TRANSFERRED OUT TO NETWORK
The number of times Protocol 1 or 3 placed an immediate call to accomplish any
network function. Includes calling an extension, checking if a message has been
listened to, logging on, or sending a Quick Message across the network.
INITIAL DEFAULT TO INTERCEPT
Number of times a caller listened to the Company Greeting, did nothing and
defaulted to the intercept extension. The call may not actually be transferred
to the intercept extension. For example, the greeting may have played or the
caller may have abandoned. (The difference between peg 48 and peg 138
equals the number of times the Attendant/Intercept Greeting played.)
SUBSEQUENT DEFAULT TO INTERCEPT; CALLER MADE TOO MANY ERRORS
Number of times callers were transferred to the intercept extension after
entering too many non-existent extensions. Calls intercepted by DID or E&M
Interface Modules can also default to assistance after leaving a message.
INITIAL LEFT MESSAGE AT TONE
Number of callers that left a message at the tone.
FOR ASSISTANCE
after a mailbox
0
.
able.
USER T
able.
as a first digit, indicating a request
#
TO LOGON
after attempting to call
#
FOR QUICK MESSAGE
PB60019−01