Avaya Octel 200 Installation And Maintenance Manual page 158

4−32 Installation and Maintenance Volume
Verify that the Octel 200/300 correctly handles a ring-no-answer (RNA) call.
1. From telephone A, call the extension associated with port 1.
2. Did the Octel 200/300 answer with the correct company greeting (a custom greeting or the generic
greeting)?
YES
NO
3. Enter the extension number for telephone C.
4. Did the Octel 200/300 respond with the prompt: "Thank you, just a moment . . ." (Primary Answer
Mode example)?
YES
NO
5. After a predetermined interval (defined by the entry in the INFORMATION Table for ringbacks
before no answer), does the message server reconnect and speak the prompt "Extension XXX doesn't
answer. Please leave a message at the tone, or enter another extension number, or press zero for
assistance"?
.
YES
NO
6. Repeat the test for each Octel 200/300 port.
Test for Calls to a Busy Extension
Verify that the Octel 200/300 properly handles a call directed to a busy extension.
1. From telephone A, call the extension associated with port 1.
2. Did the Octel 200/300 answer with the correct company greeting?
YES
NO
3. Make sure that telephone C is busy by taking it off-hook. Enter the extension number for telephone C.
4. Did the Octel 200/300 respond with the prompt "Thank you, just a moment . . ." (primary answer
mode example)?
YES
NO
5. After a short interval, does the message server reconnect and speak the prompt "Extension XXX is
busy. Please leave a message at the tone, or enter another extension number, or press zero for
assistance"?
YES
NO
6. Repeat the test for each Octel 200/300 port.
Octel 200/300 S.4.1
Continue.
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' Determine the cause and correct the problem before continuing.
' Continue.
Determine the cause and correct the problem before continuing.
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If the mailbox has not been entered in the USER Table, the Octel 200/300 does not offer to
take a message.
Press , then hang up.
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9 9
' Determine the cause and correct the problem before continuing.
Continue.
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' Determine the cause and correct the problem before continuing.
' Continue.
Determine the cause and correct the problem before continuing.
'
Press , then hang up.
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9 9
Determine the cause and correct the problem before continuing.
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PB60019−01