Subsequent Actions - Avaya Octel 200 Installation And Maintenance Manual

OTHER
TOTAL CALLS
INTO SYSTEM

Subsequent Actions

After completing their initial action (i.e., the caller left a message at the tone), another action is taken.
Subsequent actions are described below.
DIALED EXTENSION OR
DIGITS
SENT TO
ASSISTANCE
PB60019−01
Miscellaneous category including
Caller dialed .
9 9
-
Port called a CX port (extension forwarded to the Octel 200/300).
-
Caller dialed invalid first digit (e.g.,
-
Caller disconnected (detected hang-up events or from DID Interface).
-
Caller has not taken initial action.
-
With Adaptive Integration
-
Direct call into the Octel 200/300 where caller hangs up or dials
-
.
9 9
Direct internal call into the Octel 200/300 where caller accesses
-
Quick Greeting Activation.
.
Numbers within the Other category may fluctuate as new calls
come in and as current callers make an initial action.
Total calls answered by the Octel 200/300.
.
If the System Performance report or traffic pegs were last cleared
while calls were in progress, this value may be larger than peg 1.
However, the value printed in the System Performance report always
reflects the correct value.
This can include
Number of times callers dialed a defined first digit from 1−8.
-
Number of times callers went to Next Mailbox.
-
Number of times callers dialed an extension or digit to stay in queue.
-
Number of times callers dialed extensions or digits to call out on the
-
network.
This can include
Number of times callers were transferred to attendant or intercept
-
position after dialing too many invalid extensions.
Number of callers that remain on the line for assistance, whether or not
-
a message was left, with Adaptive Integration, when System Parameter
77 — PBX PROVIDES MOMENTARY DISCONNECT
Calls intercepted by DID or E&M Interface Modules which defaulted
-
to assistance, whether or not a message was left.
Number of network calls sent to assistance.
-
Autotransfer to assistance (includes Personal Assistant).
-
Reports
).
9
is set to YES.
,
Octel 200/300
5-39
S.4.1