5.11 Integration Calling Statistics; Incoming Calls; System Performance By Cos - Avaya Octel 200 Installation And Maintenance Manual

5.11 INTEGRATION CALLING STATISTICS

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The Integration Calling Statistics Report lists information about the type of non-integrated or integrated
calls a mailbox received, as well as the number of calls to the mailbox that are abandoned.
MM/DD
MAILBOX

Incoming Calls

The Integration Calling Statistics report provides the following information for calls directed to the listed
mailbox. In the report, the Total and the Answered fields follow the Mailbox field, and the Calls
Abandoned and the Date Cleared fields follow the Non−Integrated and the Integrated fields.
TOTAL
ANSWD
CALLS ABAND
DATE CLEAR
Non-Integrated Fields
NO ANSWD
BUSY
PB60019−01
SYSTEM PERFORMANCE.
NETWORK TRAFFIC.
USER MESSAGE STATISTICS.
USER CALLING STATISTICS.
DISK USAGE.
PORT STATISTICS.
MAILBOX USAGE.
USER STATUS DETAIL.
INTEGRATION CALLING STATISTICS.

SYSTEM PERFORMANCE BY COS.

* INTEGRATION CALLING STATISTICS *
HH:MM P.M. YYYY
<−−−−−−−−−−−−−−−−−−−−−−−−INCOMING CALLS−−−−−−−−−−−−−−−−−−−−−−−−>
<−−NON-INTEGRATED−−>
TOTAL ANSWD NOANS
Total number of calls placed by the Octel 200/300 to the mailbox.
Number of calls answered or transferred to ringing.
Number of calls disconnected after reaching an unavailable extension
without leaving a message, calling another extension or calling the
operator.
The date the statistics were last cleared.
Number of supervised transfers from the message server that are not
answered.
Number of supervised transfers from the message server that encounter a
busy signal.
<−−−INTEGRATED−−−> CALLS
BUSY GREET NOANS BUSY
Reports 5-35
Page 1
DATE
ALL ABAND CLEAR
Octel 200/300 S.4.1