Avaya Octel 200 Installation And Maintenance Manual page 198

Progress of Calls to Extensions
If the callers initial or subsequent action requires the Octel 200/300 to place a call, responses to that call
are detailed below. Also included is the number of logon requests that were successfully completed.
ANSWERED
(Peg 46)
RING-NO-ANSWER
(Peg 35)
BUSY
(Peg134)
GREETING PLAYED
(NO CALL)
(Pegs 144, 39, 98, and 162)
PB60019−01
This category can include
Number of answered calls.
-
With COS Attribute 15 — TRANSFER TO A RINGING
-
EXTENSION, or COS Attribute 34 — TRANSFER CALLS
WITHOUT CHECKING FOR BUSY OR NO ANSWER, pegs as
ANSWERED when the call is transferred.
Number of calls placed that were not answered, including:
Number of normal calls to an extension resulting in ring-no-answer,
-
including first caller to a FIFO queue extension.
Number of DID calls that intercepted on ring-no-answer.
-
Number of PBX integration calls forwarded on ring-no-answer. (This
-
applies to PBXs that provide information on why the call forwarded.)
Number of times the Octel 200/300 attempted to place a call but did
-
not get dial tone at the port.
Number of calls placed to busy extensions, including
Number of normal calls to a busy extension, including first caller to a
-
FIFO queue extension.
Number of DID calls that intercepted on busy.
-
Number of PBX integration calls that forwarded on busy. (This applies
-
to PBXs that provide information on why the call forwarded.)
Number of times a personal mailbox greeting was played and no call
-
was placed (normal greeting operation). Also included in this category
are calls to unavailable extensions, and calls to extensions that forward
back to a CX/MX mode port and integration calls where a call record
indicates an "all forward" condition.
Number of times an Extended Absence Greeting is played to an
-
external caller.
Number of times OctelFormst scripted prompt greeting mailbox was
-
called (without COS Attribute 6 — CALL FIRST BEFORE PLAYING
GREETING).
Number of times a valid account code was entered.
-
Number of times callers with FIFO queue position of two or greater
-
dialed digits to enter or stay in queue, or when maximum queuing limit
was reached, before going to Next Mailbox.
Number of times error greeting (Custom Prompt) played.
-
Number of times DID calls were intercepted immediately.
-
Number of PBX integration calls that forwarded on the All Forward
-
condition, or from PBXs which do not provide information on why the
call forwarded.
Reports 5-11
Octel 200/300 S.4.1