Before Calling Avaya Technical Support - Avaya Communication Server 1000 Installation And Commissioning Manual

Troubleshooting

Before calling Avaya Technical Support

To facilitate the handling of the call, obtain the following information and have it available when
placing a call to Avaya Technical Support:
• software versions on the wireless infrastructure, such as the APs
• pre-installation site survey, including typical network information and the wireless site
survey information from the site survey tool such as the Avaya Site Survey Tool
• paper-based layout of AP placement
• a more refined site survey of the area having issues using the wireless handset in Site
Survey mode
• list of the PBX and LTPS software versions, including a list of patches
• WLAN IP Telephony Manager 2245 and handset hardware versions
• WLAN IP Telephony Manager 2245 configuration menu screen captures
• any error messages displayed in the Error Status screen of the System Status Menu of
the WLAN IP Telephony Manager 2245
• any error messages displayed on the handset display screen
• content of the Syslog Server (if using)
• log of the DHCP Server (if available), if using DHCP
186 Avaya WLAN IP Telephony Installation and Commissioning November 2010