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July 2004
Configuring Symposium Web Center Portal for e-mail and telephony integration
Each skillset must be configured with a Symposium Call Center Server
!
CDN.
The DTH must operate with the scheduling option enabled and correctly
!
configured.
Transaction Monitor settings
The Transaction Monitor is a Windows service. It scans the Symposium Web
Center Portal database at regular intervals for transactions where the Maximum
Acquired, Maximum Queued, and Maximum Open timers have expired. It
updates these transactions so they can be reprocessed by the DTH.
Nortel Networks recommends that you do not change the default parameter for
the polling interval. The polling interval is the time in minutes between
Transaction Monitor updates. The default is 1 minute.
Installation and Administration Guide
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Troubleshooting
