Nortel Web Center Portal Installation And Administration Manual page 559

July 2004
callback_date_month
callback_date_year
If any of these fields are left empty, the InsertTrans.jsp page gives an error. The
JSP page inserts a record into the transaction table and produces a confirmation
HTML page, which displays the transaction details for the user. You can
customize this part of the JSP page.
To add a skillset in the sample page
You must edit the InsertTrans.html and TransAndCust.html to add a skillset in
the sample page.
1 Search for the following parameter in both the InsertTrans.html and
TransAndCust.html pages:
<SELECT name="trans_skillset_name">
2 Add or replace the existing skillets names with the new ones in the lines
below:
<OPTION value='Default_Skillset'>Default_Skillset</OPTION>
<OPTION value='MM_Orders'>MM_Orders</OPTION>
<OPTION value='MM_Sales'>MM_Sales</OPTION>
<OPTION value='MM_Support'>MM_Support</OPTION>
For example, if you wanted to add a new skillset for MM_Help, then you
would add the following line:
<OPTION value='MM_Help'>MM_Help</OPTION>
Special handling for Web On Hold and Text Chat
If the user selects Text Chat as the preferred callback option, InsertTrans.jsp
checks if there is an agent available to answer the user. If no agents are found,
the JSP page produces an HTML form indicating to the user that no agents are
available. If an agent is available, an HTML page is produced indicating that the
Installation and Administration Guide
Customizing the Customer Interface
The month in which a scheduled callback
will be initiated and the transaction will be
presented to the agent.
The year in which a scheduled callback
will be initiated and the transaction will be
presented to the agent.
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