Nortel Web Center Portal Installation And Administration Manual page 502

Troubleshooting
System fails to send an auto-acknowledgement or an e-mail response
to the customer
Verify the following:
Auto-acknowledgement is set up in the Symposium Web Center Portal
!
Administrator.
SMTP service is running on the e-mail server.
!
Symposium Email Manager service is running on the Symposium Web
!
Center Portal server.
The customer's e-mail address is correct.
!
502 Nortel Networks Symposium Web Center Portal
Standard 2.0