Nortel Web Center Portal Installation And Administration Manual page 584

Customizing the Customer Interface
It gets the input trans_number. If the trans_number is less than five digits,
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an invalid transaction number message appears.
It extracts the transaction ID and password from the input trans_number.
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It retrieves the transaction with the extracted transaction ID from the
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transaction table; if no transaction is found, an invalid transaction ID
message appears.
It gets the customer ID from the transaction, and queries the customer table
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to get the customer's first or last name.
It redirects the customer to the Web Communications servlet
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WebCollab.JoinConnection, with the parameter's transaction ID, user
name, and password.
InsertTransAndAgent.jsp
This page connects to the Symposium Web Center Portal database.
It calls the getCustId stored procedure to get a customer ID.
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The username should be the customer's first name + customer's last name +
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currentDateAndTime.
It includes the new customer ID, the username, the customer's first name,
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the customer's last name, and the customer's phone number to create a
Customer record.
It calls the stored procedure getTransId to get a transaction ID.
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It queries the database to find out the skillset ID of the input skillset name.
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It sets arrivalTime to current time and callback time to current time.
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It then submits the transaction with the transaction ID, skillset ID, arrived
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time, and callback time.
TransAndAgentConfirm.jsp appears after the transaction is submitted.
584 Nortel Networks Symposium Web Center Portal
Standard 2.0