Nortel Web Center Portal Installation And Administration Manual page 15

July 2004
Assumptions
This guide assumes that the following software is installed, configured, and
working correctly:
Nortel Networks TAPI Service Provider 3.0
!
POP3 compatible e-mail server
!
LDAP on the e-mail server
!
Symposium Call Center Server Release 4.2 with Service Update SU09
!
(NS040206SU09S) (or later) or Symposium Express Call Center Release
4.2 with Service Update SU06 (NS040206SU06S) (or later).
This guide does not provide installation or configuration instructions for these
applications. For instructions, refer to the documentation that comes with these
applications.
Additionally, this guide assumes that your switch and agent PCs are configured
for use with TAPI. For instructions, refer to your TAPI Service Provider
documentation.
Who should read this guide?
This guide is for system administrators and technical support personnel who are
responsible for installing, configuring, and administering Symposium Web
Center Portal.
Installation and Administration Guide
Getting started
15