Overview - Nortel Web Center Portal Installation And Administration Manual

Installing and configuring pcAnywhere

Overview

Nortel Networks personnel use pcAnywhere as a remote support tool. If you
require remote support from Nortel Networks, you must install and configure the
Host Only version of pcAnywherev.11.0.1 on the server. With pcAnywhere, you
can perform advanced administrative tasks on the server from a remote PC and
control the server as though you were directly connected to it.
Note: Remote access is required to allow your distributor or Nortel Networks
customer support to remotely log on to your server to provide support.
Before you install pcAnywhere, you must ensure that you have DirectX 9b or
later installed on your computer. For more information, see "To verify your
version of DirectX" on page 143.
If you have a previous version of pcAnywhere installed on the application
server, consult the Symantec web site (www.symantec.com/pcanywhere) to find
out whether you must uninstall your version before installing pcAnywhere
11.0.1.
454 Nortel Networks Symposium Web Center Portal
Standard 2.0