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Managing Web Communications
5
On the SWCP : Administration window, double-click TextChat Admin Page.
Result: The Administration : Text Chat window appears.
6
If necessary, scroll to Enter new response name.
7
In the Enter new response name box, type a descriptive name for the
response.
This name appears in the list of predefined responses in the agent's Web
Communications window (for example, Thank you).
8
In the Enter message to display box, type the text of the response.
This is the text that appears in the Text Chat log. The text appears in the
customer's window. The text must be less than 64 characters (for example,
Thank you for using our services).
9
Click the Save icon.
Result: The response name is added to the list of responses at the top of
the window.
348
Nortel Networks Symposium Web Center Portal
Standard 2.0
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Table of Contents
Troubleshooting
