Nortel Web Center Portal Installation And Administration Manual page 549

July 2004
Symposium Call Center Server
Ensure that the Symposium Web Center Portal specific skillsets are
created. These skillsets must have 'MM_' as the first three characters
in their name. For more information, refer to the Nortel Networks
Symposium Call Center Server Scripting Guide.
Ensure that the Symposium Web Center Portal scripts are installed,
created, validated, and tested. Follow the normal Symposium Call
Center Server scripting guidelines. For more information, refer to the
Nortel Networks Symposium Call Center Server Scripting Guide.
To verify the CLAN settings on your Symposium Call Center Server
system
Choose Start ➝ Settings ➝ Control Panel ➝ Panel Network and Dialup
1
Connections.
From the Advanced Menu, choose Advanced Settings ➝ Adapters and
2
Bindings.
3 Ensure that the network card corresponding to the CLAN is listed before
that of the ELAN.
4 If you must move the CLAN, highlight the CLAN and move it up with the
arrows.
5 If you make any changes, you must restart the server. For more
information, refer to your Symposium Call Center Server documentation.
Symposium Express Call Center requirements
Symposium Express Call Center server-controlled CDNs are used to queue and
route web calls to the appropriate skillset, and, thereby, to the appropriate agent.
To achieve this, several factors must be considered:
CDNs must be mapped in the Symposium Web Center Portal
!
administration section of the Symposium Web Center Portal Agent Setup.
The CDNs associated with Symposium Web Center Portal skillsets are
!
ultimately controlled by the Symposium Express Call Center and its scripts.
Calls routed to this CDN must be evaluated.
Installation and Administration Guide
Symposium Web Center Portal telephony components
✓
549