Nortel ICS 6.1 Manuals

Manuals and User Guides for Nortel ICS 6.1. We have 1 Nortel ICS 6.1 manual available for free PDF download: Manual

Nortel ICS 6.1 Manual (278 pages)

Compact System Coordinator Guide

Brand: Nortel | Category: Telephone | Size: 4.08 MB

Table of Contents
3
Getting Started with Norstar
15
Using this Guide
15
Understanding Programming
15
Before You Start
16
What You'll Need to Do Programming
17
Using Buttons
17
Using the Buttons under the Display
20
The Programming Overlay
21
A Map for Working in Programming
24
Programming Map (Page 1)
25
Starting and Ending a Session
27
Ending a Session
28
Frequently Used Programming Operations
29
Changing the Time and Date on the Display
29
Adding or Changing a System Speed Dial
31
Program a Name for a Speed Dial
33
Changing the Name of a Telephone
34
Changing the Name of a Line
36
Making Changes to Call Forward no Answer
37
Making Changes to Call Forward on Busy
39
Making Changes to Do Not Disturb on Busy
40
What Would You Like to Do Next
42
Answering Calls
43
Answering Incoming Calls with Hunt Groups
43
Answering an Incoming Call
43
Line Buttons
44
What Line Indicators Mean
44
Rings You May Hear
45
Sorting Calls by Distinctive Ring Patterns
46
Answering Calls at a Prime Telephone
46
Expanding Telephone Button Capacity
47
Using a CAP Module
48
Using a KIM as a Central Answer Position
49
Release Button
53
Hearing Aid Compatibility
53
Viewing Information about a Call on the Display
54
Using Call Information for a Particular Call
54
Displaying Call Information before or after Answering
55
Displaying Call Information for a Call on Hold
55
Making Call Display Information Appear Automatically at a Telephone
56
Changing What Information Is Shown First about a Call
56
Picking up a Call Ringing at Another Telephone
57
Answering any Ringing Telephone Using Directed Pickup
57
Answering any Ringing Telephone Using Group Pickup
57
Changing a Pickup Group for a Set
58
Answering a Call Using Trunk Answer
59
Answer Dns and Answer Keys
60
Creating a Conference Call
61
Disconnecting One Party
61
Independently Holding Two Calls
62
Putting a Conference on Hold
62
Splitting a Conference
63
Removing Yourself from a Conference
63
Listening to a Call as a Group
64
Canceling Group Listening
64
Using Handsfree/Mute
65
Answering Calls Without Lifting the Handset
65
Making Calls Without Lifting the Handset
66
Muting Handsfree
66
Changing a Regular Call to Handsfree
66
Changing a Handsfree to a Regular Call
66
Using Handsfree
67
Changing Handsfree for a Telephone
68
Changing Handsfree Answerback for a Telephone
69
Turning Privacy on or off for a Call
70
Creating a Conference by Releasing Privacy
70
Making a Call Private
70
Checking Call Length Using Call Duration Timer
71
Disconnecting by Accident
71
Making Calls
73
Choosing a Line Using a Line Button
75
Line Pools
75
Using a Line Pool to Make a Call
76
Programming a Memory Button with a Line Pool Feature Code
76
Making Calls from an ISDN Terminal
77
Changing How You Dial Your Calls
77
Using Standard Dial
77
Using Automatic Dial
77
Using Pre-Dial
78
When the Internal Number You Have Called Is Busy
78
Priority Call
78
Making a Priority Call
79
Giving a Telephone the Ability to Make Priority Calls
79
Using Ring Again
80
Auto Attendant
83
System Answer
83
Custom Call Routing (CCR)
84
CCR Groups
84
Direct Extension Dialing
85
Customizing System Answer and CCR
85
Turning System Answer on or off
86
Turning CCR on or off
87
Choosing the Attendant Telephone
87
Changing the Language for System Answer and CCR
88
Setting Ring Delay before System Answer Takes a Call
89
Setting the Ring Delay before CCR Greeting Answers
89
Adding/Removing Telephones from CCR Groups
90
Using the Pre-Recorded Greetings
91
Using Customized Greetings for System Answer and CCR
91
Time Available for Customized Greetings
93
Recording Customized Greetings for System Answer and CCR Greetings
94
Programming or Changing CCR Destinations
96
Testing Your Custom System Answer and CCR
96
Time Savers for Making Calls
97
Storing a Number on a Memory Button for Autodial
97
Using Intercom as the Line for Autodial
98
Using Last Number Redial
99
Preventing a Telephone from Using Last Number Redial
99
Using Speed Dial
100
Changing and Adding System Speed Dials
101
Adding or Changing a User Speed Dial
101
Making a Speed Dial Call
102
Using Saved Number Redial
103
Saving a Number
103
Dialing a Saved Number
103
Preventing a Telephone from Using Saved Number Redial
103
Handling Many Calls at Once
105
Using Hold
105
Retrieving a Held Call
105
Holding Automatically
105
Listening on Hold
105
Holding a Call Exclusively
106
Using Call Queuing
106
Using System-Wide Call Appearance (SWCA)
107
Incoming Calls
108
Outgoing Calls
109
No Free Call Keys
110
Transferring Calls
111
Using the Transfer Feature
111
Compact ICS 6.1 System Coordinator Guide
111
Transferring a Call
111
Transferring External Calls
112
Canceling a Transfer
112
Using Camp-On
114
Parking a Call
115
Retrieving a Parked Call
115
Using Call Park
116
Using Callback
117
Forwarding Your Calls
119
Forwarding Your Calls to with Norstar
119
Canceling Call Forward
119
Using Call Forward at Your Telephone
119
Overriding Call Forward
120
Changing the Automatic Call Forward Settings
120
Changing Forward no Answer
120
Changing the Delay before a Call Is Forwarded
120
Forward on Busy
121
DND on Busy
121
Call Forward and Voice Mail
122
Line Redirection
123
Turning on Line Redirection
123
Canceling Line Redirection
124
Allowing a Telephone to Redirect Calls
124
Turning the Redirect Ring for a Telephone on or off
125
How Line Redirection Is Different from Call Forward
127
Using Line Redirection
127
Communicating in the Office
129
Paging
129
Making a Page Announcement
129
Activating and Deactivating the Ability to
130
Creating Page Zones
130
Using Page with External Paging Equipment
132
Sending Messages Using the Display
132
Sending a Message
132
Canceling a Message You Have Sent
133
Viewing Your Messages
133
Replying to a Message
133
Removing Items from Your Message List
134
Viewing Messages You Sent
134
Using Voice Call
136
Making a Voice Call
136
Answering a Voice Call Without Touching Your Telephone
136
Preventing Voice Calls to Your Telephone Using Voice Call Deny
137
Tracking Your Incoming Calls
139
Using Call Log
139
Call Log Options
140
Logging a Call Manually
140
Deleting Old Log Items (Autobumping)
141
Viewing Your Call Log
141
Viewing a Call Log Item
141
Erasing Log Items
141
Making a Call Using Call Log
142
Creating a Password to Your Call Log
142
Changing Your Call Log Password
143
Deleting an Assigned Password
143
Programming a Telephone to Log Calls Automatically
143
Using Voice Mail
145
Customizing Your Telephone
147
Finding out What a Button Does Using Button Inquiry
147
Making the Display Darker or Lighter Using Contrast Adjustment
147
Changing the Language on the Display
148
Programming a Feature Code Onto a Memory Button
149
Programming Feature Buttons
149
Erasing a Feature Button
149
Labeling Your Set
151
Applying Button Labelling
151
Business Series Terminals
151
Identifying the Telephones
152
T7316E Business Series Terminal Button Defaults
153
T7316 Business Series Terminal Button Defaults
155
M7310 Telephone Button Defaults
157
M7208 Telephone Button Defaults
159
M7324 Telephone Button Defaults
159
Default Button Assignments
161
Moving Line Buttons
162
Changing the Type of Ring
163
Adjusting the Ring Volume
163
Hiding the Message or Calls Indication
163
Restoring the Messages and Calls Indication
163
User Preferences
165
Using User Preferences
165
Changing Button Programming
166
Changing a User Speed Dial
167
Changing Call Log Options
168
Changing How Calls Are Dialed
168
Changing the Language Used on the Display
168
Making the Display Lighter or Darker
168
Changing the Ring on the Telephone
168
Programming Hunt Groups
171
Adding or Removing Members from a Group
172
Moving Members of a Group
173
Assigning or Unassigning Lines to a Group
174
Setting the Distribution Mode
175
Setting the Hunt Delay
176
Programming Busy Line Setting
176
Programming the Queue Time-Out
177
Programming the Overflow Set
177
Setting the Name
178
Allowing/Disallowing an Auxiliary Ringer
178
Assigning a Distinctive Ring Pattern to a Hunt Group
179
Using Silent Monitor
180
Feature Notes
182
Using the Hospitality Features
185
Hospitality Passwords
185
Desk Pswd
185
Cond Pswd
186
Room/Desk Information
186
Programming Room Information
187
Using the Room/Set Programming
188
Programming the Alarm Feature
190
Using the Administration Set to Control Alarms
191
Using the Alarm
192
Canceling an Alarm
192
Turning off an Alarm
193
Telephone Features
195
Installing Business Series Terminals
195
Mounting a Business Series Terminal on the Wall
196
Installing Norstar Telephones
198
Naming a Telephone or a Line
200
Moving Telephones
200
Stopping Calls from Ringing at Your Telephone: Do Not Disturb (DND)
201
Stopping Calls
201
Refusing to Answer a Call
201
Canceling Do Not Disturb
201
Using Do Not Disturb
201
Using Background Music
202
Turning Background Music off
202
Using the Device Attached to the Internal Analog Terminal Adapter
203
Using a Data Communication Device with the I-ATA
208
Turning off Tones that Can Interfere with Data Transmissions
208
Programming Answering Machines or Modems to Answer Calls Automatically
209
Using the I-ATA with Modems and Fax Machines
209
Troubleshooting for the Device Attached to the I-ATA
209
Isdn
211
Isdn Bri
211
Line Access from an ISDN Terminal
212
ISDN BRI Features
212
Network Name Display for BRI
212
Name and Number Blocking for BRI
213
Service Provider Features
213
Call Forward
213
Canceling Call Forward
213
Calling the Number Your Calls Are Forwarded to
214
Automatic Call Back
214
Automatic Recall
214
MCID (Profile 2)
214
Network Call Diversion (Profile 2)
215
ISDN BRI Terminals
215
ISDN Applications
216
Videoconferencing and Video Telephony
216
Desktop Conferencing
216
File Transfer
216
Telecommuting
216
Group 4 Fax
216
Remote LAN Access
216
Leased Line Backup
217
LAN to LAN Bridging
217
Internet and Database Access
217
Using System Features
219
Using Alternate or Scheduled Services
219
Preventing Certain Calls from Being Made
219
Making Additional Telephones Ring
219
Changing the Lines Used by Outgoing Calls
219
Turning Services on and off
220
An Example of How to Turn on a Service Manually
221
Turning Services on and off Using Feature Codes
221
Viewing the Active Services from a Two-Line Display Telephone
222
Viewing the Active Services from a One-Line Display Telephone
223
Using Passwords
225
Using a Basic Password
225
Changing Passwords
226
Clearing a Call Log Password
226
Hospitality Passwords
227
Silent Monitor Password
227
Using Special Telephones
228
Direct-Dial
228
Changing the Direct-Dial Telephone Assignments
228
Hotline
229
Bypassing a Hotline
229
Making a Telephone a Hotline Telephone
229
Control Telephone
230
SM Supervisor
230
Using Set Lock
231
Changing Set Lock Programming for a Telephone
231
Using an Auxiliary Ringer
232
Turning the Auxiliary Ringer for a Telephone on or off
232
Using Host System Dialing Signals
233
Link
233
Preventing a Telephone from Using Link
233
Pause
234
Long Tones
234
Programmed Release
235
Run/Stop
235
Wait for Dial Tone
236
Using Tone Dialing for a Call
236
Using Your Norstar System from an External Location
237
Controlling Access to Your Norstar System
237
Direct Inward System Access (DISA)
238
Class of Service (COS)
238
Maintaining Security
238
Accessing Norstar Remotely over the Public Network
239
Tones
239
Using Class of Service (COS) Passwords
240
General System Features
243
Disconnect Supervision
243
Hunt Groups
243
Internal Numbers
243
Line Assignment
244
Target Line
244
Line Pools
245
Overflow Call Routing
245
M7100 and T7100 Telephones
245
Memory Buttons
246
One-Line Display
246
Prime Line
247
Private Lines
247
Volume Bar
247
Troubleshooting
249
Using the Alarm Telephone
249
Reporting and Recording Alarm Codes
249
Testing the Telephone
249
Testing the Telephone Display
250
Testing the Telephone Buttons
250
Testing the Speaker in the Telephone Handset
250
Testing the Telephone Headset
251
Testing the Telephone Speaker
251
Testing the Power Supply to a Telephone
251
Common Feature Displays
253
Index
257
Backup Programming Overlays
277

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