Agent Log In And Log Out; Log In With Agent Id; Log In Without Agent Id; Log Out - Nortel MERIDIAN 1 M2216ACD User Manual

Agent log in and log out

Log in with Agent ID

∫
In-Calls
∫
In-Calls
∫
Not Ready

Log in without Agent ID

∫
In-Calls
∫
In-Calls
∫
Not Ready

Log out

∫
Make Busy
1. Plug in the headset.
2. Press In-Calls.
3.
or
4. Upon successful log in, press
1. Plug in the headset.
2. Press In-Calls.
or
3. If you are ready to take ACD calls,
Press
The LCD indicator lights steadily and your
position is removed from the queue.
Note: Check with your Call Center
Supervisor to determine the remaining
steps required to complete the Log out
procedure
Agent Log in and log out
your ID.
Dial
or when ready to start
Not Ready
work.
press In-Calls or Not Ready
and unplug the headset.
Make Busy
In-Calls
again.
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