Nortel Meridian SL-100 M3905 Manuals

Manuals and User Guides for Nortel Meridian SL-100 M3905. We have 1 Nortel Meridian SL-100 M3905 manual available for free PDF download: User Manual

Nortel Meridian SL-100 M3905 User Manual (110 pages)

Call Center Meridian Digital Telephone

Brand: Nortel | Category: Telephone | Size: 1.55 MB

Table of Contents
3
Introduction to Your M3905 Call Center Telephone

9
Terms You Should Know

13
Your Telephone's Controls

15
- Programmable Line/Feature Keys (Self-Labeled)
  15
- Context Sensitive Soft Keys (Self-Labeled)
  16
- Call Processing Keys
  16
- Fixed Keys
  17
- Application Keys
  20
- Primary Directory Number
  21
- Individual Directory Number
  21
- Message Key
  21
M3905 Call Center Meridian Digital Telephone

22
Your Telephone Display Information

22
- M3905 Display
  22
Options List

23
- Select a Language
  24
- Change a Feature Key Label
  24
- Adjust Screen Contrast
  26
- Adjust Volume
  26
- Choose Ring Type
  27
- Select Call Log Options
  27
- Live Dial Pad
  28
- Preferred Name Match
  28
- Area Code Set up
  28
- Call Timer
  29
- Date/Time Format
  29
- Key Click
  29
- Headset Type
  30
- Headset Port on Call
  30
- Headset Port External Alerter
  31
- Display Diagnostics
  31
Call Center Headset Interface

32
- Freeing Your Hands While on the Job
  32
- Switching between the Handset and the Headset
  32
Call Center Agent/Supervisor Features

33
- Agent Login
  33
- Agent Login Enhancement
  33
- Agent Logout
  34
Agent Features

35
- Activity Code Fixed Key to Activate Line-Of-Business Code
  35
- Answer Call Center Calls
  35
- Call Forcing
  36
- Multistage Queue Status Key/Lamp
  36
- Display Queue Threshold (MSQS Enhancement for Agents)
  37
- Emergency Key
  39
- Make Busy
  39
- Not Ready Key
  40
- Answer or Make Non-ACD Calls
  41
- Contact Your Supervisor
  41
- Walkaway and Return from Walkaway
  42
- Transfer to Incalls Key
  43
Call Center Supervisor Features

44
- Agent Keys
  44
- Answer Agent
  44
- Answer Emergency
  45
- Call Agent
  45
- Use Supervisor Observe and the Supervisor Headset Jack
  45
- Controlled Interflow
  46
- Night Service
  46
- Observe Agent
  47
- Display Agent Status
  48
- Display Queue Status
  49
Your Telephone Non-ACD Call Features

50
Make a Call

50
- Predial Feature
  51
- Auto Dial
  51
- Redial Last Number Called
  52
- Activate Ring Again
  52
- Speed Call
  53
- System Speed Call (Network Speed Call)
  54
- Intercom Call
  55
- Group Intercom All Call
  55
- Intercom Call on a Predesignated Set
  56
- Individual Page from Group Intercom
  57
Answer a Call

57
While You Are Away from Your Desk

58
While on an Active Call

61
- Place a Call on Hold
  61
- Transfer a Call
  61
- Blind Transfer Recall
  62
- Call Park
  63
- Charge a Call or Charge a Forced Call
  65
- Inspect Key
  65
- Trace a Malicious Call
  66
Incoming Calls

67
- Answer Call Pickup
  67
- Call Waiting
  68
Talk with more than One Person

69
- Set up a Conference Call
  69
- Call Join
  70
- Preset Conference
  70
Call Features

71
- Use Privacy Release
  71
- Paging
  71
- Busy Override
  72
- Make an Announcement over the Call
  72
- Use Station Camp-On
  73
Class Features on IVD Sets

74
Directory Display and Navigation

79
- Access Your Callers List, Redial List, or Personal Directory
  79
- Directory Password Protection
  80
Call Log

83
- Access and Use the Callers List
  83
- Access and Use the Redial List
  84
Use the Personal Directory

86
Corporate Directory

94
Accessories for the M3905

97
Feature Key Chart

99
Meridian SL-100 Feature Access Codes (FAC)

103

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Nortel Meridian SL-100 M3905 Manuals

Nortel Meridian SL-100 M3905 User Manual (110 pages)

Table of Contents

Introduction to Your M3905 Call Center Telephone

Terms You Should Know

Your Telephone's Controls

M3905 Call Center Meridian Digital Telephone

Your Telephone Display Information

Options List

Call Center Headset Interface

Call Center Agent/Supervisor Features

Agent Features

Call Center Supervisor Features

Your Telephone Non-ACD Call Features

Make a Call

Answer a Call

While You Are Away from Your Desk

While on an Active Call

Incoming Calls

Talk with more than One Person

Call Features

Class Features on IVD Sets

Directory Display and Navigation

Call Log

Use the Personal Directory

Corporate Directory

Accessories for the M3905

Feature Key Chart

Meridian SL-100 Feature Access Codes (FAC)

Related Products

Nortel Categories