Intermittent Problems - Lenovo ThinkSystem SR675 V3 User Manual

• Make sure that the device drivers and firmware for the hard disk drive and server are at the latest level.
Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is
part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code.
Multiple hard drives are offline
Complete the following steps until the problem is solved:
• View the Lenovo XClarity Controller event log for events related to power supplies or vibration issues and
resolve those events.
• View the storage subsystem log for events related to the storage subsystem and resolve those events.
A replacement hard disk drive does not rebuild
Complete the following steps until the problem is solved:
1. Make sure that the hard disk drive is recognized by the adapter (the green hard disk drive activity LED is
flashing).
2. Review the SAS/SATA RAID adapter documentation to determine the correct configuration parameters
and settings.
Green hard disk drive activity LED does not represent actual state of associated drive
Complete the following steps until the problem is solved:
1. If the green hard disk drive activity LED does not flash when the drive is in use, run the diagnostics tests
for the hard disk drives. When you start a server and press the key according to the on-screen
instructions, the LXPM is displayed by default. (For more information, see the "Startup" section in the
LXPM documentation compatible with your server at
frontend/lxpm_product_page.html
Diagnostic page, click Run Diagnostic ➙ Disk Drive Test
2. If the drive passes the test, replace the backplane.
3. If the drive fails the test, replace the drive.
Yellow hard disk drive status LED does not represent actual state of associated drive
Complete the following steps until the problem is solved:
1. Turn off the server.
2. Reseat the SAS/SATA adapter.
3. Reseat the backplane signal cable and backplane power cable.
4. Reseat the hard disk drive.
5. Power on the server and observe the activity of the hard disk drive LEDs.

Intermittent problems

Use this information to solve intermittent problems.
• "Intermittent external device problems" on page 244
• "Intermittent KVM problems" on page 245
• "Intermittent unexpected reboots" on page 245
Intermittent external device problems
Complete the following steps until the problem is solved.
ThinkSystem SR675 V3 User Guide
244
https://sysmgt.lenovofiles.com/help/topic/lxpm_
.) You can perform hard drive diagnostics from this interface. From the