Troubleshooting By Symptom; Intermittent Problems - Lenovo ThinkSystem SD530 V3 User Manual

Troubleshooting by symptom

Use this information to find solutions to problems that have identifiable symptoms.
To use the symptom-based troubleshooting information in this section, complete the following steps:
1. Check the event log of the application that is managing the server and follow the suggested actions to
resolve any event codes.
• If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity
Administrator event log.
• If you are using some other management application, begin with the Lenovo XClarity Controller event
log.
For more information about event logs (see
2. Review this section to find the symptoms that you are experiencing and follow the suggested actions to
resolve the issue.
3. If the problem persists, contact support (see

Intermittent problems

Use this information to solve intermittent problems.
• "Intermittent external device problems" on page 219
• "Intermittent unexpected reboots" on page 219
Intermittent external device problems
Complete the following steps until the problem is solved.
1. Update the UEFI and XCC firmware to the latest versions.
2. Make sure that the correct device drivers are installed. See the manufacturer's website for
documentation.
3. For a USB device:
a. Make sure that the device is configured correctly.
Restart the server and press the key according to the on-screen instructions to display the LXPM
system setup interface. (For more information, see the "Startup" section in the LXPM documentation
compatible with your server at
➙ Devices and I/O Ports ➙ USB Configuration.
b. Connect the device to another port. If using a USB hub, remove the hub and connect the device
directly to the compute node. Make sure that the device is configured correctly for the port.
Intermittent unexpected reboots
Note: Some uncorrectable errors require that the server reboot so that it can disable a device, such as a
memory DIMM or a processor to allow the machine to boot up properly.
1. If the reset occurs during POST and the POST watchdog timer is enabled, make sure that sufficient time
is allowed in the watchdog timeout value (POST Watchdog Timer).
To check the POST watchdog time, restart the server and press the key according to the on-screen
instructions to display the LXPM system setup interface. (For more information, see the "Startup"
section in the LXPM documentation compatible with your server at
.) Then, click BMC Settings ➙ POST Watchdog Timer.
overview/
"Event logs" on page
"Contacting Support" on page
https://pubs.lenovo.com/lxpm-overview/
203).
237).
.) Then, click System Settings
https://pubs.lenovo.com/lxpm-
.
Chapter 8 Problem determination
219